Zammad: API for managing customer tokens

[mrcasablr]

Hello!

I'm in love with Zammad for the modern simplistic approach and for the REST API's. We are testing Zammad and our use case is for customers to manage tickets in Zammad via our portal using the REST APIs. Our support agents to use the Zammad UI to work with customer tickets.

Every customer will be available in Zammad. I was wondering about managing customer tokens via REST API when a customer wants to interact with his tickets. I envision using admin token to retrieve respective customer token and using his token to manage tickets. At the moment, managing profile and tokens is not available via API.

What do you guys recommend here and what would be the best practice for this use case?

[thorsteneckel]

Hi @mrcasablr - I like the idea of having privileged users that can create API tokens for users with lower privileges. That makes approaches like yours and the integration of Zammad in 3rd party apps a breeze.