Wp-calypso: Add Alternate Options to Account Closure Page

Created on 11 Jun 2020  路  4Comments  路  Source: Automattic/wp-calypso

HEs are spending a lot of time responding to accidental account closures (84 hours of support time a month). Some of them reflect they had been trying to do something like change a username or delete a single site.

We'd like to direct to those options on the Account Closure page here.

Can we add the following copy to this page?

Before you close your account, were you looking to do the following instead?
Start a new site
Change a site address
Change a username
Change a password
Delete a site

Here's the code it would need:

<p className="account-close__body-copy">
    { translate(
    'Before you close your account, were you looking to do the following instead?'
) }
</p>
<p className="account-close__body-copy">
{ translate(
'<a href="https://wordpress.com/support/create-a-blog/#adding-a-new-site-or-blog-to-an-existing-account">Start a new site</a>'
) }
</p>
<p className="account-close__body-copy">
{ translate(
'<a href="https://wordpress.com/support/changing-site-address/">Change a site address</a>'
) }
</p>
<p className="account-close__body-copy">
{ translate(
'<a href="https://wordpress.com/support/change-your-username/">Change a username</a>'
) }
</p>
<p className="account-close__body-copy">
{ translate(
'<a href="https://wordpress.com/support/passwords/#change-your-password">Change a password</a>'
) }
</p>
<p className="account-close__body-copy">
{ translate(
'<a href="https://wordpress.com/support/delete-site/">Delete a site</a>'
) }
</p>

Code in Opengrok.

[Type] Enhancement

Most helpful comment

I've started a PR in #43214 - let me know if there's any issues with the proposed approach! :)

Screenshot 2020-06-11 at 21 03 59

All 4 comments

Happy to try a PR for this, but I wonder if this would fit better as a screen part of the confirmation modal? That would make it harder to miss (there's already quite a bit of content to read and I suspect people may just skim through it) while also ensuring that the two columns are a similar height.

Thanks @gracie! I'm pretty sure it won't take too long - I'll try to get something spun up tonight but definitely by tomorrow at the latest. :)

I was editing and then deleted - for anyone following along, a now out of context reply that basically said 'If we can do that quickly, then yes!'

I've started a PR in #43214 - let me know if there's any issues with the proposed approach! :)

Screenshot 2020-06-11 at 21 03 59

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