Wp-calypso: Incorrect information displayed for mapped domains that can't be transferred

Created on 21 Mar 2019 · 6Comments · Source: Automattic/wp-calypso

Steps to reproduce

Map a TLD that can't be transferred to WordPress.com (e.g., .co.uk)
Click "Add" next to "Domains"
Click "Use a domain I own"
Choose "Transfer to WordPress.com"
Enter that same mapped domain name
Click Transfer

What I expected

To receive an error saying this domain can't be transferred:

Screen Shot on 2019-03-21 at 14-21-06

What happened instead

Received an error saying the domain is already mapped to a WordPress site:

Screen Shot on 2019-03-21 at 14-22-00

This causes confusion as the user isn't informed that the domain isn't eligible for transfers.

Context / Source

This came up in 4842940-hc when the user was trying to transfer their .co.uk domain in. The message left them and me confused since the error was a false report (a mapped domain can be transferred). It wasn't until I realized the extension couldn't be transferred that we could connect the dots.

Domains [Status] Stale [Type] Bug

Source

GeoJunkie

👍1

All 6 comments

A crucial bit of information is that this only occurs if the domain the user is trying to transfer in is _already_ mapped on WPCOM.
Otherwise, the correct notice is shown:

Screenshot 2019-03-22 at 23 56 39

klimeryk on 23 Mar 2019

Happened with another user with a _.us_ domain.

Context / Source

5523275-hc

Gilmoursa on 9 Jul 2019

👍1

Happened with another user with a .ca domain.

Context / Source

11263679-hc

marcuswisecaesar on 15 Aug 2019

Another report, for an .se domain. This confused the user, and added a support interaction that wasn't required if the messaging was clear.

10727712-hc

nickpagz on 29 Nov 2019

👍1

Another one, a .co.za domain this time.

17815135-hc

nickpagz on 10 Jan 2020

This issue has been marked as stale and will be closed in seven days. This happened because:

It has been inactive in the past 9 months.
It isn't a project or a milestone, and hasn’t been labeled `[Pri] Blocker`, `[Pri] High`, `[Status] Keep Open`, or `OSS Citizen`.

You can keep the issue open by adding a comment. If you do, please provide additional context and explain why you’d like it to remain open. You can also close the issue yourself — if you do, please add a brief explanation.