Currently we are sending all users who want to start over to Helpshift. Instead we'll be sending users to either a pre-filled email form if they are a paid customer or a webview to https://en.support.wordpress.com/empty-site/ if they are a free customer.
Same as https://github.com/wordpress-mobile/WordPress-iOS/issues/5131
Linking to iOS issue: https://github.com/wordpress-mobile/WordPress-iOS/issues/5131
Android friends, please note that a new field has been added to the sites API endpoints: plan.is_free so we can easily know were to direct users.
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Android friends, please note that a new field has been added to the sites API endpoints:
plan.is_freeso we can easily know were to direct users.