Woocommerce: Showing the wrong prices on my shop

Created on 26 Dec 2016  ยท  1Comment  ยท  Source: woocommerce/woocommerce

EXPLANATION OF THE ISSUE

My shop is showing the prices without taxes. But at the settings i have chosen "show prices including taxes" The problem lays not in my settings. I have checked everything 100 times. The settings are good. At first my shop was showing the right prices (with taxes). But all the sudden it was showing the prices without taxes, while i had nothing changed at the settings. I think this happened after the Woocommerce update. Another weird thing is when log in to my website (so than i am at the backoffice) and then give a look at my site it shows the right prices again (with taxes). And when i log out the wrong prices are showed again. So the problem is that my site shows the prices without taxes while i set the settings on showing the prices with taxes.

STEPS TO REPRODUCE THE ISSUE

The tax settings i have set at Woocommerce:

  • Activate taxes and tax calculations (checked)
  • Yes, I want to import prices including taxes (checked)
  • Show the prices at the store including taxes (checked)

SYSTEM STATUS REPORT

`
### WordPress Environment ###

Home URL: https://www.balansborden.nl
Site URL: https://www.balansborden.nl
WC Version: 2.6.11
Log Directory Writable: โœ”
WP Version: 4.7
WP Multisite: โ€“
WP Memory Limit: 256 MB
WP Debug Mode: โ€“
WP Cron: โœ”
Language: nl_NL

### Server Environment ###

Server Info: Apache/2.2.22 (Debian)
PHP Version: โŒ 5.4.45-0+deb7u6 - Wij raden minimaal PHP-versie 5.6 aan. Bekijk: Hoe je PHP-versie bijwerken
PHP Post Max Size: 16 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.26.0
OpenSSL/1.0.1t

SUHOSIN Installed: โ€“
MySQL Version: โŒ 5.5.53 - Wij adviseren een minimum PHP-versie 5.6. Bekijk: WordPress Benodigheden
Max Upload Size: 16 MB
Default Timezone is UTC: โœ”
fsockopen/cURL: โœ”
SoapClient: โœ”
DOMDocument: โœ”
GZip: โœ”
Multibyte String: โœ”
Remote Post: โœ”
Remote Get: โœ”

### Database ###

WC Database Version: 2.6.11
: 
woocommerce_sessions: โœ”
woocommerce_api_keys: โœ”
woocommerce_attribute_taxonomies: โœ”
woocommerce_downloadable_product_permissions: โœ”
woocommerce_order_items: โœ”
woocommerce_order_itemmeta: โœ”
woocommerce_tax_rates: โœ”
woocommerce_tax_rate_locations: โœ”
woocommerce_shipping_zones: โœ”
woocommerce_shipping_zone_locations: โœ”
woocommerce_shipping_zone_methods: โœ”
woocommerce_payment_tokens: โœ”
woocommerce_payment_tokenmeta: โœ”
MaxMind GeoIP Database: โœ”

### Active Plugins (11) ###

Contact Form 7: door Takayuki Miyoshi โ€“ 4.6
Google Analyticator: door SumoMe โ€“ 6.5.0.0
Mollie Payments for WooCommerce: door Mollie โ€“ 2.4.1
Nextend Facebook Connect: door Roland Soos โ€“ 1.5.9
Nextend Google Connect: door Roland Soos
Jamie Bainbridge โ€“ 1.6.0

Regenerate Thumbnails: door Alex Mills (Viper007Bond) โ€“ 2.2.6
WooCommerce PayPal Express Checkout Gateway: door Automattic โ€“ 1.1.2
WooCommerce Stripe Gateway: door Automattic โ€“ 3.0.6
WooCommerce: door WooThemes โ€“ 2.6.11
WooSidebars: door WooThemes โ€“ 1.4.3
YITH WooCommerce Wishlist: door YITHEMES โ€“ 2.0.16

### Settings ###

Force SSL: โœ”
Currency: EUR (โ‚ฌ)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2

### API ###

API Enabled: โœ”

### WC Pages ###

Winkelbasis: #79 - /shop/
Winkelmand: #78 - /cart/
Afrekenen: #77 - /checkout/
Mijn account: #76 - /my-account/

### Taxonomies ###

Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)


### Theme ###

Name: Flatsome Child
Version: 3.0
Author URL: 
Child Theme: โœ”
Parent Theme Name: Flatsome
Parent Theme Version: 3.2.2
Parent Theme Author URL: http://www.uxthemes.com/
WooCommerce Support: โœ”

### Templates ###

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product.php
flatsome/woocommerce/content-product_cat.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/orderby.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/product-searchform.php versie - is verlopen. De core versie is 2.5.0
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php
flatsome/woocommerce/single-product.php

: Meer informatie over het bijwerken van verouderde templates
`

>All comments

Taxes are shown based on the customer. If you want it to show taxes (for your base country), either base them on the base country instead of customer shipping address, or set the default customer location setting to the shop address rather than using geolocation.

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