Woocommerce-services: First Class Large Envelopes aren't being used/offered any more

[jessepearson]

This may be related to https://github.com/Automattic/woocommerce-services/issues/1366 , First Class Large Envelopes aren't being used/offered any more.

1. Set First Class Large Envelope as shipping option
2. Use product with dimensions of 4x4x.01
3. Add to cart
4. View shipping options in cart, it is not an option

Reported in 1256319-zen , replicated on https://a8c-wcs-support.mystagingwebsite.com/wp-admin/ .

Another one 1044011-zen

[marcinbot]

We implemented lower limits check from https://www.usps.com/ship/preparing-domestic-shipments.htm and assumed that the large envelope lower limit is the upper limit of a regular envelope. The item here does not meet the lower limit requirements for postcards, envelopes or large envelopes so it ends up returning a parcel service.

We should adjust or completely remove the lower limits - if someone wants to ship a small object in an oversized envelope, they should be allowed to do so

[joelwills]

Also in 1257572-zen

[ChromerSmith]

This is rendering the service useless on a couple of websites we work with. Was hoping to see it resolved in this last update, but it does not look assigned.

[nixiack]

@laurendavissmith can we have this assigned to be looked at, or priority changed since it is currently listed as High? Thanks :)

[marcinbot]

This is being fixed in the server PR 1116 and is awaiting review.

[madeincosmos]

Also reported in 1279747-zen.

@jessepearson @joelwills @nixiack Adding a Large Envelope package in the package manager is a good enough temporary workaround. Package settings:

Screenshot: http://cld.wthms.co/MAwbKu

[jessepearson]

@madeincosmos Do you happen to know if it provides the same pricing if you manually add an envelope of the same size like that?

[joelwills]

Thanks @madeincosmos that looks like it fixes it.

@jessepearson As far as I can see it's the same pricing when using the custom package for the First Class Large Letter.

My site:

Link to image: http://joelwills.com/FYoEpm

USPS.com:

Link to image: http://joelwills.com/dNq9Iv

[ChromerSmith]

@joelwills I tried adding a manual package as well, but am still getting the Package Service as the only option for our small items. It does not show as an available shipping option on the front end, I have enabled debugging and all it shows the customer qualified for US shipping zone, but it still does not allow for the accurate shipping option. I don't know if I am missing something (do I have to add that newly created package somewhere, or tie it to a shipping method etc.) or if it is just not working for me. Do you have any advice or could you login to look?

[joelwills]

@ChromerSmith You need to add that package under WooCommerce > Settings > Shipping > WooCommerce Services and then make sure First Class - Large Envelope is enabled.

Also make sure your product can fit in it :)

If you're having trouble still, open a ticket from:

https://woocommerce.com/my-account/create-a-ticket/?

Click on “Something is broken" and then select your plugin from the dropdown under I need help with:

That will let you get your question answered by the right team to help you.

[ChromerSmith]

Thanks, we had another custom package in there already that was winning the envelope picking game I guess, once I deleted that one, the new one was able to work like before the bug. Thanks @madeincosmos !

[marcinbot]

Reopening until the change is present in production

[marcinbot]

The fix has been deployed. No need to update anything on the plugin side. Envelopes should start being returned

[hannahswain]

@marcinbot I'm seeing multiple reports that the fix hasn't actually changed anything, eg:

• 1044011-zen
• 1305192-zen

We're currently suggesting the workaround here:
https://github.com/Automattic/woocommerce-services/issues/1454#issuecomment-405076031

Can you please take another look at this?

[marcinbot]

@hannahswain I left a note on 1044011-zen - it's not related to this issue, the user didn't have a correct service selected.

1305192-zen is a separate fix tracked in 1087-gh-woocommerce-connect-server