Wire-ios: Wire doesn't open under iOS 13 dev beta 3

[DigitalJEM]

Checklist (please check before submitting)

• [X] I checked the existing issues, and the issue was not reported before.

The problem

The App opens and then force closes/crashes. I tap the icon on the screen, sometimes the app will crash/force close at the wire logo screen, other times it will make it to my message history and then crash there.

I started noticing this issue after upgrading to iOS 13 beta, before joining the Wire testflight. I do not recall the version I was running prior to 3.38 (3871). But the same issue was present before joining testflight (I had hopes that the testflight version would fix)

Environment

• Wire version that exhibits the issue: 3.38 (3871)
• Last Wire version that did not exhibit the issue (if applicable):
• iOS version used to run Wire: 13 beta 3
• iOS device type: XS MAX
• Mobile network type (EDGE/LTE/Wi-Fi/Offline): LTE / Wi-Fi
• Exact date, time and timezone (only for the crash issues): 7/9/19 @ 02:38 PST

Details

To reproduce this issue, attempt to open the app in iOS 13 developer beta 3 (not public beta 3).

I have attempted to make sure the app is fully closed (swipe up from switcher) before relaunching and app still crashes/force closes.

Calling Debug logs (only for calling issues)

1. You have to have the iOS email client set up.
2. Reproduce the issue.
3. Go to Settings -> Advanced -> Calling Debug Report.
4. Send the report.

I'm not able to get into the app to send the report. I can screen record the issue happening and email it to you if you provide somewhere for me to send it.

Screenshots

Please attach screenshots if you consider them as helpful to understand/reproduce the issue.

[billypchan]

Hi @DigitalJEM, thanks for reporting this issue. We found this is an iOS 13 beta specific issue and will investigate it.

[feld]

This is fixed as of yesterday. It just suddenly started working and I received a bunch of backed up push notifications. I suspect there was a TLS issue between iOS and Wire's servers and someone changed the CA or cipher suites and now it's back.

[DigitalJEM]

I sadly do not have the same results.

After seeing Mark Felder's message I had hope. I resintalled Wire from the
testflight app. Logged in. Got a "too many devices" prompt. Deleted one of
my devices so I could use it on this device. Got to the contacts/groups
screen, tapped on a group and the app crashed instantly.

On Tue, Jul 30, 2019 at 7:23 AM Mark Felder [e-mail]
wrote:

This is fixed as of yesterday. It just suddenly started working and I
received a bunch of backed up push notifications. I suspect there was a TLS
issue between iOS and Wire's servers and someone changed the CA or cipher
suites and now it's back.

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[happydude]

@DigitalJEM I noticed test flight has 3.38 for me vs 3.39 in the regular app store.

[DigitalJEM]

Thank you for the tip Jason. It appears that even 3.39 from the standard
AppStore is experiencing the same issue.

On Tue, Jul 30, 2019 at 2:51 PM Jason Davis [e-mail]
wrote:

@DigitalJEM https://github.com/DigitalJEM I noticed test flight has
3.38 for me vs 3.39 in the regular app store.

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[billypchan]

I use Wire v3.40 with iOS 13 beta 5 and it is fine.

[DigitalJEM]

I just got prompted to install beta 5 today. I did so, and now Wire works
perfectly fine. It’s great to be back.

On Wed, Jul 31, 2019 at 4:19 AM Bill Chan [e-mail] wrote:

I use Wire v3.40 with iOS 13 beta 5 and it is fine.

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[DigitalJEM]

I spoke too soon. The app doesn't crash anymore (after installing beta 5).
However, now everytime I leave Wire (switch to another app) when I return
to Wire I am taken back to a login screen. And then walked through new
install setup flow.

On Wed, Jul 31, 2019, 22:40 Joshua Miller [e-mail] wrote:

I just got prompted to install beta 5 today. I did so, and now Wire works
perfectly fine. It’s great to be back.

On Wed, Jul 31, 2019 at 4:19 AM Bill Chan [e-mail]
wrote:

I use Wire v3.40 with iOS 13 beta 5 and it is fine.

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[Skycoder42]

This might be related to #3641

[DigitalJEM]

Sorry, I must have forgot to send an update. My issue was resolved with the
update to iOS 13 beta 6. Now on iOS 13.1 and everything still working fine.

On Fri, Sep 6, 2019 at 7:59 AM Felix Barz [e-mail] wrote:

This might be related to #3641
https://github.com/wireapp/wire-ios/issues/3641

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