Wire-desktop: Images load but do not show

[jestarray]

Wire version: 3.9.2895
Wire for web version: 2019.07.11.1318
Operating system: Arch Linux
Which antivirus software do you have installed: None

What steps will reproduce the problem?

Recently images have been loaded and sent but not displaying. I've sent the wikipedia https://upload.wikimedia.org/wikipedia/commons/thumb/b/b3/Wikipedia-logo-v2-en.svg/200px-Wikipedia-logo-v2-en.svg.png to a friend and this is what happened.

He has the same issue on Windows 10, latest version of Wire, no antivirus. This problem does not occur on mobile.

[ffflorian]

Hi @jestarray, I can't reproduce this. Maybe there was a hiccup with your internet connection or with the assets server.

[selurvedu]

@ffflorian, same problem here. It works fine in a web browser, so this is unlikely due to issues with the internet connection.

@jestarray, I noticed that you use Arch. I'm seeing these grey rectangles on Manjaro as well, so this might be a packaging issue. CC @maximbaz

[maximbaz]

I've heard one other person mentioning this exact issue to me, I'm wondering if the root cause is the same as in https://github.com/wireapp/wire-desktop/issues/2833#issuecomment-511519878, Manjaro not synchronizing Arch repos properly and therefore causing a partial upgrade for you.

That person has shared with me the following _less than ideal_ workaround, but it worked for him:

• Backup data and close Wire
• rm -rf ~/.config/Wire
• Restart Wire and restore from backup

---

UPDATE: I didn't notice at first the quote below from the first message, this kinda implies that the issue is not with Arch or a single package...

He has the same issue on Windows 10, latest version of Wire, no antivirus. This problem does not occur on mobile.

[selurvedu]

_UPDATE_: I didn't notice at first the quote below from the first message, this kinda implies that the issue is not with Arch or a single package...

Oh sh-, me too. Sorry for the noise.

[dklann]

I experienced this condition as well. Backing up conversations, removing ~/.config/Wire and then restoring the conversations corrected it for me. Thanks for the tips!

[verbal007]

Same problem here under Manjaro/Arch linux.

I forgot to backup my conversations, but the deletion of the ~./config folder brought things back to normal.

[selurvedu]

Fixed it!

I ran wire-desktop --enable-logging in console hoping to find some helpful info there. There were two messages that looked promising:

[8890:0819/154501.079960:ERROR:simple_backend_impl.cc(711)] Simple Cache Backend: wrong file structure on disk: /home/user/.config/Wire/Service Worker/CacheStorage/0123456789abcdef0123456789abcdef01234567/01234567-89ab-cdef-0123-456789abcdef
[8890:0819/154501.080102:ERROR:disk_cache.cc(168)] Unable to create cache

I quit Wire and ran this:

cd ~/.config/Wire/Service\ Worker/
mv CacheStorage CacheStorage_backup

After starting Wire again, I saw that images are working normally at last.

[ffflorian]

@selurvedu that's helpful, thanks and glad you got it fixed!