Wire-android: Images Not Respecting Orientation/Rotation (Portrait)

[metal450]

In version 3.35.807 for Android, sending portrait-oriented photos does not show the proper orientation (they appear as landscape, both in the chat history and when viewed fullscreen).

I scrolled up to previous photo messages (sent in previous versions of the app), and this wasn't the case - they were displayed properly. So this appears to be a newly-introduced bug.

[Gardosen]

Hy,

thanks for reporting this to us. Could you please provide us some information about your device, so we can work on reproduction steps and identify the issue which effects you?

What Device do you use? E.G. Nexus 5, Galaxy S8, OnePlus 5
What AndroidOS is installed? E.G. 6.0.1, 7.0, 8.1
Is it a Stock ROM or Custom ROM? E.G. Original or something like Lineage, or AOSP
Is your Phone rooted?
Do you use a special Camera App or the native Camera provided by the system?

Looking forward to your response.

Kind regards
Marco

[metal450]

Device = Galaxy S9
Android Version = 9
ROM = https://forum.xda-developers.com/galaxy-s9/samsung-galaxy-s9--s9-cross-device-development/rom-u1arc5-devbase-v5-2-t3764822
Rooted
Native camera app (though I was sending an existing image that had previously been taken - and that is displayed with proper orientation in the gallery)

[Gardosen]

Hey,

thanks for getting back to me about this.
I will start investigating this. in the mean time, could you provide a small video and some screenshots of the issue? it might help me to identify the issue faster.

Kind regards
Marco

[metal450]

1) Here's while selecting a photo (you can see that it's portrait): https://lnk2.tk/snaps/2019-07-24_10.42.17.png

2) Here's how it shows in the conversation (rotated incorrectly): https://lnk2.tk/snaps/2019-07-24_10.48.01.png

(Note, however, that I was really just briefly installing this build to test if the same blocking issue I've been reporting/waiting for for over a year has been resolved - that backing up locally excludes/omits assets, as discussed in #1688, #2090, & Zendesk #57840. As it seems to have still not been addressed, I'm unfortunately still not actually using Wire - I basically just install each update, test that issue, & when not fixed, I move on. I noticed this new bug when testing that.)

[swrogers]

We are seeing the exact same issue on two other devices as well.

Devices: Oneplus 7 Pro / Galaxy S8

Android OS: 9 (Oxygen OS 9.5.9.GM31CB - TMobile Stock) / 9 (Samsung Stock)

Rooted: Neither

With my Oneplus 7 Pro, I'm seeing this behavior with both the stock camera and a Google Camera APK. The Samsung is also stock camera.

I could post images as well, but they are basically identical to what metal450 posted above.

[Gardosen]

Hey @swrogers and @mental450,

Thank you very much for the detailed device information. I will try to reproduce these behavior on Monday and hopefully will be able to provide so d information to our devs so they can fix it.

Kind regards
Marco

[kroerig]

I see this issue too.

[lupu]

Thanks for looking into this.

I'm also experiencing the issue on LG G4. It seem like exif Orientation is being ignored by the Android wire client when the picture is downsampled for upload into the conversation. A friend who's not hitting this issue seems to have a camera that rearranges pixel data to match orientation instead of setting it in exif headers. Here's an example photo you can use to reproduce the issue:
http://juurela.net/wire_sample.jpg - Thumbs up: works correctly. Thumbs down: bug manifested.

When sharing this image in Wire (Android), the content is shown with correct orientation in the preview but it appears upside down in the conversation. The same image works correctly when uploaded from Web Client.

[Filbuntu]

I was reported that the issue happens on a Xiaomi Mi9, too.
Thanks in advance for working on this bug, especially for the one's trying to switch from WA.

[Bpiet84]

Same issue on Pixel 3a since about 3 weeks. Since about a week the pictures are sometimes shared twice. Already deleted files/cleared cache and reinstalled Wire.

[Filbuntu]

There was an update (3.37.820) of the Wire Android app on Aug 22 and it says:
Fixed:

• Some images where rotated when sending.
• Some devices had issues when sending photos taken with the in-app camera.

Hopefully this will help! Anybody experienced an improvement?

[Bpiet84]

Unfortunately the issue still exists. I have the current version 3.37.820 installed and just tested again - wrong rotation and the picture was sent twice.

[lupu]

The message in the update sounded promising but indeed the problem still persists. For Wire devs: the image I linked previously reproduces the issue. It's the original JPEG as produced by the LG G4 camera, using exif Orientation info instead of rearranging pixel data for rotated images.

[IronJunkie]

Ver 3.37.820 (beta channel) fixed it for me on Essential PH-1 Stock Android 9 Aug security patch

[IronJunkie]

Correction: issue is NOT fixed for me. I̶ j̶u̶s̶t̶ m̶s̶g̶ a̶n̶o̶t̶h̶e̶r̶ c̶o̶n̶t̶a̶c̶t̶ t̶h̶e̶ s̶a̶m̶e̶ p̶h̶o̶t̶o̶ & i̶t̶ i̶s̶ r̶o̶t̶a̶t̶e̶d̶. A̶p̶p̶a̶r̶e̶n̶t̶l̶y̶ t̶h̶e̶ c̶o̶n̶t̶a̶c̶t̶ f̶o̶r̶ w̶h̶o̶m̶ i̶t̶ i̶s̶ f̶i̶x̶e̶d̶ h̶a̶s̶ a̶ n̶e̶w̶ p̶h̶o̶n̶e̶, a̶ N̶o̶k̶i̶a̶ A̶7̶ r̶u̶n̶n̶i̶n̶g̶ A̶n̶d̶r̶o̶i̶d̶ 9̶ P̶i̶e̶ (s̶t̶o̶c̶k̶), s̶h̶e̶ w̶a̶s̶ p̶r̶e̶v̶i̶o̶u̶s̶l̶y̶ o̶n̶ a̶n̶ o̶l̶d̶ (a̶b̶o̶u̶t̶ 4̶y̶r̶s̶) S̶a̶m̶s̶u̶n̶g̶. O̶t̶h̶e̶r̶ c̶o̶n̶t̶a̶c̶t̶ f̶o̶r̶ w̶h̶i̶c̶h̶ p̶i̶c̶t̶u̶r̶e̶ r̶o̶t̶a̶t̶e̶s̶ o̶n̶ s̶e̶n̶d̶ i̶s̶ o̶n̶ a̶ S̶a̶m̶s̶u̶n̶g̶ T̶a̶b̶ A̶ (2̶0̶1̶8̶) s̶t̶o̶c̶k̶ A̶n̶d̶r̶o̶i̶d̶ 8̶ (I̶ b̶e̶l̶i̶e̶v̶e̶), s̶h̶e̶ h̶a̶s̶ a̶u̶t̶o̶m̶a̶t̶i̶c̶ a̶p̶p̶ u̶p̶d̶a̶t̶e̶s̶ o̶n̶ s̶o̶ s̶h̶o̶u̶l̶d̶ b̶e̶ u̶p̶ t̶o̶ d̶a̶t̶e̶.

EDIT:
Sorry my mistake, it is not fixed, I used a different camera app to take 2nd picture, it was not actually same picture, just the same subject. Native Essential & Google camera port have rotated pictures while OpenCamera app does not rotate.

[kroerig]

I can also confirm that this issue hasn't been fixed in 3.37.820 yet.
Phone: Sony Xperia ZX1c
Android: 9

Pictures taken with Sony camera app.

[kroerig]

Any news on this? Images still get rotated.

[lupu]

This bug is very simple to reproduce on any Android device: attach the image I linked in my first comment into the Wire discussion on any Android device. Is there anything else I can provide to help solve the issue?

[kroerig]

What I noticed is that if you share the picture though attach file or from another app, it get's rotated. If you use integrated camera function, it doesn't.

[lupu]

So EXIF image rotation is not honored when using Android's native Share mechanism and selecting Wire as the sharing method. The same image file works properly when attached using the camera icon under a conversation in Wire, as mentioned by kroerig.

[Dashon1]

I'm also experiencing this problem on one plus 7 pro. Sending one at a time works just fine but trying to send multiple photos as attachments or via android's native share rotates all photos.

[luciusbono]

I'm also experiencing this issue. Happy to provide whatever details are helpful.

[makingthematrix]

Working on it. Internally reported as https://wearezeta.atlassian.net/browse/AN-6647
Thanks for the thumbs up / thumbs down image, @lupu !

[mstefany]

I'm also experiencing the same issue. Samsung Galaxy S7, latest stock ROM, latest Wire for Android.

[makingthematrix]

A possible fix will be included in the next release (3.46):
https://github.com/wireapp/wire-android/pull/2609

[Filbuntu]

Thanks a lot for the fix. It seems the recent Android Wire update worked to fix it on a Xiaomi Mi9.