Windows-itpro-docs: registry not updating, not logs in event viewer

[hodexter]

hi, have followed the instructions and still very lost. using a surface book 2, have updated drivers and firmware for the computer.

have also followed the instructions here to install the msi, however:
1) nothing in event viewer
2) dock still blinking when connected to surface and not charging. (dock has power - connected a phone to the usb port and it charges)
3) regedit reflects :
Component10CurrentFwVersion: 491c270 (instead of 4ac3970)
Component20CurrentFwVersion: 4915a70 (instead of 4a1d570)

full details:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\WUDFServices\SurfaceDockFwUpdate\Parameters
Component10FirmwareUpdateStatus REG_DWORD 0x5
Component10CurrentFwVersion REG_DWORD 0x491c270
Component20FirmwareUpdateStatus REG_DWORD 0x5
Component20CurrentFwVersion REG_DWORD 0x4915a70
Component10OfferFwVersion REG_DWORD 0x48e2670
Component20OfferFwVersion REG_DWORD 0x48e2670
Component10FirmwareUpdateStatusRejectReason REG_DWORD 0x0
Component20FirmwareUpdateStatusRejectReason REG_DWORD 0x0

if anyone can help, would greatly appreciate. thanks all!

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Document Details

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• ID: 2a7b356e-3dbd-7f59-845e-a92e05865a52
• Version Independent ID: 711c5497-373f-662c-7fae-ba60f046e50c
• Content: Microsoft Surface Dock Firmware Update - Surface
• Content Source: devices/surface/surface-dock-firmware-update.md
• Product: w10
• Technology: windows
• GitHub Login: @greg-lindsay
• Microsoft Alias: greglin

[RAJU2529]

@hodexter . Did you enabled windows event log services. Did you sure that log services enabled and running before firmware updated.

[myty]

I'm having similar issues trying to get it installed on a Surface Laptop (v1), but I'm not getting any updates to the registry. This simply does not exist. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\WUDFServices\SurfaceDockFwUpdate

I've uninstalled and resinstalled countless times, and still no luck.

[e0i]

Hello, @hodexter

The issue is under investigation and you will be notified with any changes on the way.

Thank you for providing feedback.

[joinimran]

I would suggest opening a support case with Microsoft, it looks like a bug.

@e0i Can further help you how you can open a support case with Microsoft for the same.

Thanks

[e0i]

@hodexter

In our investigation we have been able to reproduce the problematic behavior and the issue is being passed to the product team as a bug.

Thank you for taking the time to provide feedback. Much appreciated.

[myty]

@e0i Is there a page where we might be able to check the status of the bug fix?

[illfated]

Forgive me if it seems a little bit ignorant of me, as a non-Surface user, to suggest any kind of solution to your question.

Even so, I would think it is useful to keep watching for new Surface updates in the Microsoft Download pages.