Windows-itpro-docs: Diagnostic logs

[ang216]

Please elaborate on how diagnostic logs can be gathered. I am currently troubleshooting a failed white glove provisioning, and I cannot figure out how to gather and view diagnostic logs. I cannot find this documentation on this page or the page for Troubleshooting Windows Autopilot.

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Document Details

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• ID: ca5b57d1-61b3-39d4-34ff-d6dcb858c250
• Version Independent ID: 42609104-815f-9e7a-39aa-38d92cc910c9
• Content: Windows Autopilot for white glove deployment
• Content Source: windows/deployment/windows-autopilot/white-glove.md
• Product: w10
• Technology: windows
• GitHub Login: @greg-lindsay
• Microsoft Alias: greglin

[greg-lindsay]

Hi, you should be able to click on a button entitled "View Diagnostics" which will then generate logs and request that you save them to a location. Insert a USB and save them there.

Also, you might find some information in Event logs at Microsoft-Windows-ModernDeployment-Diagnostics-Provider/Autopilot.

[greg-lindsay]

Let's see if I can post the example image here.. yes, notice the lower left corner.

[greg-lindsay]

Also, you can go to a command prompt and run the following:
mdmdiagnosticstool.exe -area Autopilot;TPM -cab c:autopilot.cab