Web-bugs: jane.app - Firefox is unsupported browser

[jrmuizel]

URL: https://jane.app

Browser / Version: Firefox 78.0
Operating System: Mac OS X 10.15
Tested Another Browser: No

Problem type: Something else
Description: Recommends using Chrome for telehealth
Steps to Reproduce:
https://jane.app/guide/telehealth/troubleshooting-your-online-appointment suggests using Chrome and on their being your appointment page they say "Firefox unfortunately does not allow to reduce the quality of the video so it will gobble up all your bandwidth."

It would be good to confirm with them if fixing https://bugzil.la/1286945#c17 will address their concerns.

View the screenshot

Browser Configuration

• None

_From webcompat.com with ❤️_

[softvision-oana-arbuzov]

Thanks for the report, I was able to reproduce the issue.

Tested with:
Browser / Version: Firefox Nightly 78.0a1 (2020-05-21)
Operating System: Windows 10 Pro

Moving to Needsdiagnosis for further investigation.

[jan-ivar]

Re: "gobble up all your bandwidth", see https://blog.mozilla.org/webrtc/fiddle-week-downscale-video-peerconnection for how to reduce quality on the sender.

[jan-ivar]

As a tweet https://twitter.com/jibrewery/status/1264212028568276992

[karlcow]

So I guess this is for a contactready directly
[email protected]
they are also on github too @janeapp

Their app seems to be a fork of jitsi.

Maybe @ivanjiang5628 can help us find the right person ?

[trevvvy]

Hi there. I'm with jane.app. We'd love to have full Firefox support for our webrtc service. We were having trouble downgrading Firefox's resolution when in P2P mode, and because we were moving very quickly to release something when COVID-19 struck, we opted to just recommend the browsers that were working well.

We're hoping the jitsi team will be adding better support for Firefox in P2P mode and we'll update our fork when that happens.

[jan-ivar]

Hi trevvy. It looks like Jitsi has improved support for Firefox recently https://community.jitsi.org/t/is-firefox-support-on-the-roadmap/29307/16 specifically around simulcast. The downscaling workarounds I mentioned earlier are actually simulcast features (that may be applied to P2P as well). I don't know the specifics of how jitsi handles downscaling in P2P, but I wanted to point that out in case there have been improvements there recently.