Triplea: 2.0 blocked quarantined by Bullguard

Created on 7 Apr 2020  Â·  29Comments  Â·  Source: triplea-game/triplea

Hi there,

recently went from win 7 to Win 10.
Now downloaded latest prerelease. (Win 64)

1: Windows defender doesnt trust the app, have to manually trust. (probably normal behaviour)

2: Bullguard immediately moves installation file to quarantine. 2.0.18667 as well as 2.0.18420.
1.9.xxx doesn't cause this.
Guess builderbot didn't get infected... (please assure me of this ;-)

Cheers Zjelco

Problem

All 29 comments

This is an important issue to solve or at least improve. Some 80%~90% of downloads are windows, we'll see this problem a lot.

We'll need to lean on the people seeing these problems to help tell us exactly what is blocking the install. I'm unable to reproduce any of this so research on my mind is limited/ineffective.

@ZjelcoP is windows defender built-in to the OS? is it a built in anti-virus?

It's interesting that Bullguard was happy with 1.9..

Reading into app signing: https://stackoverflow.com/questions/252226/signing-a-windows-exe-file

I'm curious if anyone is familiar with that process and knows how we can do the signing from a linux machine?

@DanVanAtta Long discussion in #2100
The signing process should be nothing special, just some normal signature algorithm, install4j can do that for us.
The tricky part is getting a certificate that is trusted by microsoft which is where we failed the last time.
I checked back the other day and it looks like there are offers for individual persons (not on organisation): https://comodosslstore.com/code-signing/comodo-individual-code-signing-certificate

However someone needs to go through the tedious process of verifying their identity.

Windows Defender is built-in, yes:

https://www.microsoft.com/en-us/windows/comprehensive-security

On Tue, Apr 7, 2020 at 1:37 PM Dan Van Atta notifications@github.com
wrote:

This is an important issue to solve or at least improve. Some 80%~90% of
downloads are windows, we'll see this problem a lot.

We'll need to lean on the people seeing these problems to help tell us
exactly what is blocking the install. I'm unable to reproduce any of this
so research on my mind is limited/ineffective.

@ZjelcoP https://github.com/ZjelcoP is windows defender built-in to the
OS? is it a built in anti-virus?

It's interesting that Bullguard was happy with 1.9..

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Thomas Leavitt
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@RoiEXLab would you be willing?

https://aboutssl.org/cheap-code-signing-certificate-providers/

Coupon here for Comodo, AboutSSL10, takes it down to $62.10. Though when
you click on link, is $83 with another code CMDCODE10, knocking it down an
additional 10%.

And here, $59 for three years, $75 for 1.

https://codesigncert.com/comodocodesigning

Should probably go with three years. ~$180 up front.

Thoma

On Tue, Apr 7, 2020 at 1:48 PM RoiEX notifications@github.com wrote:

@DanVanAtta https://github.com/DanVanAtta Long discussion in #2100
https://github.com/triplea-game/triplea/issues/2100
The signing process should be nothing special, just some normal signature
algorithm, install4j can do that for us.
The tricky part is getting a certificate that is trusted by microsoft
which is where we failed the last time.
I checked back the other day and it looks like there are offers for
individual persons (not on organisation):
https://comodosslstore.com/code-signing/comodo-individual-code-signing-certificate

However someone needs to go through the tedious process of verifying their
identity.

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https://github.com/triplea-game/triplea/issues/6159#issuecomment-610612701,
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Thomas Leavitt
Internet enabled since 1990

@RoiEXLab would you be willing?

@DanVanAtta Not really, I'm not sure how much information stays with the certificate and I'd like to keep my real name kinda separated from my nickname

Suspected file: TripleA_2.0.18667_windows-64bit.exe

Path: C:\Users\jelle\Downloads\TripleA_2.0.18667_windows-64bit.exe

Details
• Drop.Win64.FakeProgSelfRun.84639

Files modified
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• C:\Users\jelle\AppData\Local\Temp\e4jBCFE.tmp_dir1586293859\[email protected]
• C:\Users\jelle\AppData\Local\Temp\e4jBCFE.tmp_dir1586293859\stats.properties
• C:\Users\jelle\AppData\Local\Temp\e4jBCFE.tmp_dir1586293859\i4j_extf_0_1sxis30.utf8
• C:\Users\jelle\AppData\Local\Temp\e4jBCFE.tmp_dir1586293859\i4j_extf_1_1sxis30_1r5xq07.png
• C:\Users\jelle\AppData\Local\Temp\e4jBCFE.tmp_dir1586293859\user.jar.pack
• C:\Users\jelle\AppData\Local\Temp\e4jBCFE.tmp_dir1586293859\MessagesDefault
• C:\Users\jelle\AppData\Local\Temp\e4jBCFE.tmp_dir1586293859\i4jparams.conf
• C:\Users\jelle\AppData\Local\Temp\e4jBCFE.tmp_dir1586293859\i4jruntime.jar.pack
• C:\Users\jelle\AppData\Local\Temp\e4jBCFE.tmp
• C:\Users\jelle\AppData\Local\Temp\e4jtw894432694
• C:\Users\jelle\AppData\Local\Temp\i4j_nlog_3.log
• C:\Users\jelle\AppData\Local\Temp\E4JBCF~1.TMP\jre\bin\java.exe
• C:\Users\jelle\AppData\Local\Temp\e4jBCFE.tmp_dir1586293859\jre\bin\unpack200.exe
• C:\Users\jelle\Downloads\TripleA_2.0.18667_windows-64bit.exe

Registry modified
• HKEY_CURRENT_USER\Software\ej-technologies\exe4j : (value = )
• HKEY_CURRENT_USER\Software\ej-technologies\exe4j : (value = )
• HKEY_CURRENT_USER\Software\ej-technologies\exe4j : InstallStarted_8944 (old value = 1 -> new value = 0)
• HKEY_CURRENT_USER\Software\ej-technologies\exe4j : InstallStarted (old value = 1 -> new value = 0)
• HKEY_CURRENT_USER\Software\ej-technologies\exe4j : InstallStarted_8944 (value = 1)
• HKEY_CURRENT_USER\Software\ej-technologies\exe4j : InstallStarted (old value = 0 -> new value = 1)
• HKEY_CURRENT_USER\Software\ej-technologies\exe4j\jvms\c:/users/jelle/appdata/local/temp/e4jbcfe.tmp_dir1586293859/jre/bin/java.exe : LastWriteTime (value = 3687D009210DD601)
• HKEY_CURRENT_USER\Software\ej-technologies\exe4j\jvms\c:/users/jelle/appdata/local/temp/e4jbcfe.tmp_dir1586293859/jre/bin/java.exe : Version (value = 11.0.6)
• HKEY_CURRENT_USER\Software\ej-technologies\exe4j\pids : c:\users\jelle\downloads\triplea_2.0.18667_windows-64bit.exe (value = 8944)

Processes
• [8944] C:\Users\jelle\Downloads\TripleA_2.0.18667_windows-64bit.exe
• [5660] C:\Users\jelle\AppData\Local\Temp\E4JBCF~1.TMP\jre\bin\java.exe
• [3316] C:\Users\jelle\AppData\Local\Temp\e4jBCFE.tmp_dir1586293859\jre\bin\unpack200.exe
• [12828] C:\Users\jelle\AppData\Local\Temp\e4jBCFE.tmp_dir1586293859\jre\bin\unpack200.exe
• [12372] C:\Users\jelle\Downloads\TripleA_2.0.18667_windows-64bit.exe

07/04/2020 23:11:42

When manually scanning the file with Bullguard it's fine.
When executing it gets quarantined.
I reported it as a false positive in the Bullguard program.

Thanks @ZjelcoP, hopefully that 'll be one less problem soon..

@RoiEXLab are there any options, even payed, for registering the organization?

@DanVanAtta we need a signee to take ownership of tripleA and that it is safe. (Info from our previous attempt)

@RoiEXLab are there any options, even payed, for registering the organization?

What do you mean exactly? Registering triplea as organisation? No idea. Hard to do here in germany.
If someone want's to sacrifice their identity (not sure to what degree) the easiest way would be to register as an individual.

I can't find the post right now, but IIRC someone from the community would volunteer to register for such a certificate.

These guys have code signing "in the cloud", without cards/readers (EU 49):

https://en.sklep.certum.pl/data-safety/code-signing-certificates/open-source-code-signing-on-simplysign.html

On Tue, Apr 7, 2020 at 2:33 PM RoiEX notifications@github.com wrote:

@RoiEXLab https://github.com/RoiEXLab are there any options, even
payed, for registering the organization?

What do you mean exactly? Registering triplea as organisation? No idea.
Hard to do here in germany.
If someone want's to sacrifice their identity (not sure to what degree)
the easiest way would be to register as an individual.

I can't find the post right now, but IIRC someone from the community would
volunteer to register for such a certificate.

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Thanks @tvleavitt ; looks like sklep.certum wants 400 euro's for a year. That seems pricey, would be a 30-50% increase of our current expenses.

Any further options?

I believe we actually created a Comodo account? @RoiEXLab (I kinda forget which company it was but I can dig if you wish.) and started the process but we never found willing signee.

We used the gogetssl service, but yeah we ran into a lot of issues

It is possible that credit is still awaiting to be used ...

I seem to recall paying one of them then .

@prastle That is correct, but I also recall we got a refund once we found out we weren't getting anything there

I just checked and it was comodo … I forwarded you their emails and yes we did already pay them.

Reading refreshed my memory I just need my accountant and a couple other signees. The other signees need to be notorized and sent to him as well. This is where we ran into the wall.

@prastle You're right, I forgot the notarizing part

@RoiEXLab , @prastle , will you be able to follow up on this? If so, let us know if you'll be able to get this done sooner, or if (I suppose very likely) it'll be after lock-down.

We need to find a few peeps that are able to get cheaply notorized to forward this info to my accountant. These peeps will form an NPO. The simple question is who is interested? (Basically a Non Profit Organization gaming club.) Legal under Canadian law. @DanVanAtta

@DanVanAtta As mentioned by @prastle the last time we ended up running into the notarizing issue, we're basically back to square one.

So nothing that can be done from my part :/

Had opened a ticket with Bullguard requesting whitelisting and or clue on what part of the code is mistrusted. Is being dealt with, awaiting result.

This issue has been automatically marked as stale because it has not had recent activity. If there is something that can be done to resolve this issue, please add a comment indicating what that would be and this issue will be re-opened. If there are multiple items that can be completed independently, we encourage you to use the "reference in new issue" option next to any outstanding comment so that we may divide and conquer.

Got a result, however got up to 2.0.20123 whitelisted after sending it in on monday. 2.0.20234 is blocked..
Will wait a bit until we have a fairly definite stable...
Also no advice on if there is any part of the program that ticks off the antivirus, though not sure if that would be useful information.

_Dear support,

Concerning [2F0-262A3C0F-004A] False positive on Game engine

Unfortunately I have not heard back after you downloaded the zip file.

Also the problem is worsening as Bullguard started Quarantining the program even during use.

If no solution is provided we will have to advise all users to avoid BullGuard as a service. (previous version had >80.000 downloads)

I sent you the new release that has been released today through we transfer.

Kind regards,_

_Thank you for your patience.

I am pleased to inform you that the application reported by you as "false positive" has now been white-listed.

Please open BullGuard and press the Update link. Make a new attempt to start the game.

Our Support Service is available 24/7 by e-mail at [email protected] and Live Chat HERE

Do not hesitate to contact us if you require any additional assistance or information.

Best regards,_

Releasing a new "stable" every few weeks can be expected as a common case

On Thu, Jun 25, 2020, 2:29 PM ZjelcoP notifications@github.com wrote:

Got a result, however got up to 2.0.20123 whitelisted after sending it in
on monday. 2.0.20234 is blocked..
Will wait a bit until we have a fairly definite stable...
Also no advice on if there is any part of the program that ticks off the
antivirus, though not sure if that would be useful information.

_Dear support,

Concerning [2F0-262A3C0F-004A] False positive on Game engine

Unfortunately I have not heard back after you downloaded the zip file.

Also the problem is worsening as Bullguard started Quarantining the
program even during use.

If no solution is provided we will have to advise all users to avoid
BullGuard as a service. (previous version had >80.000 downloads)

I sent you the new release that has been released today through we
transfer.

Kind regards,_

_Thank you for your patience.

I am pleased to inform you that the application reported by you as "false
positive" has now been white-listed.

Please open BullGuard and press the Update link. Make a new attempt to
start the game.

Our Support Service is available 24/7 by e-mail at [email protected]
and Live Chat HERE

Do not hesitate to contact us if you require any additional assistance or
information.

Best regards,_

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