Toggldesktop: Cannot login into Toggl Desktop on windows behind a proxy

[TumbleMagnet]

I have not been able to log in since I installed the desktop. I always get the error message: "Login failed. Are you online?"

I use the web site daily so the user/password I use are correct (tried several times).

Environment:

• Windows 7 Enterprise SP1 (32 bits)
• behind a proxy with authentication

I double checked the proxy settings with other programs to be sure they're correct.

Any clue what the issue might be?

[IndrekV]

Please contact support ([email protected]) and send your log files from C:\Users\AppData\Local\TogglDesktop

log file name is toggldesktop.log

[TumbleMagnet]

Forgot to mention that I tried both the stable version and 7.2.313.

[TumbleMagnet]

@IndrekV : thanks, I sent my log file.

Having a look into it, it seems that it cannot find www.toggl.com which would indicate that the call is not using the proxy despite what is configured.

[tanel]

What kind of proxy is that exactly?

[TumbleMagnet]

It is a corporate appliance: bluecoat ProxySG 9000-10

[tanel]

Do you know if its a HTTPS proxy? Do you know its host, port, credentials to configure the proxy manually? Our proxy support is not perfect at the moment; for example proxy auto config (PAC) does not work yet.

[TumbleMagnet]

It did try both the "auto" and the manual config and both did not work.

It is certainly an HTTPS proxy and I am going through it at the moment to access Github in HTTPS from my browser.

[ghost]

I can confirm I am also seeing this issue when behind a HTTPS proxy, neither auto or manual configuration will allow it to work.

[tc0]

Same problem for me for version 7.3.199 behind corporate proxy. What I could find out:

• Using system proxy settings does not work at all. According Toggl's log files it does not use any proxy settings.
• Using manual settings, Toggl Desktop can establish the ssl connection (I have checked this with a local web proxy) and I can see the proxy settings in log file. But the sync is NOT successful. In log file I can see ":ui:E:Host not found: www.toggl.com". Same lines come up for stream.toggl.com and timeline.toggl.com.

Workaround: If I enter these 3 addresses to C:\Windows\System32\drivers\etc\hosts with any ip, sync runs successful. It seems to me that the second host resolution is superfluous.

[IndrekV]

Thank you for the details. We will take another look at the proxy implementation.

[chipbite]

I am also most often behind a proxy. It works, but not consistently. Alot/most of the time the desktop client shows "Offline" in the status bar. Then, at some time, not sure when, upon repeated ctrl-r's, for instance, it connects and syncs.

I will investigate further, and see if I can get any ideas.

[chipbite]

Same today. Laptop docked, on cabled LAN, behind proxy:

1. Initially says "Offline, no network"
   2, Then manages to sync
2. I do changes to the web
3. Try to sync desktop client, and it takes a very long time to sync (2-4 minutes ?). Then it says "Offline, no network" again. And then a few moments later, that text is gone again.

The offline message goes on and off, basically, and sync is very slow.

[chipbite]

Hi again. I am not sure if the issue is exactly the same as the OP, but sync fails _almost_ consistently (meaning in most cases).

If I persist, it may often sync, but it takes much time and ctrl-r's. Very odd.

Please let me know if there is anything i can do to assist if needed, send logfiles, or something.

As it is right now, the app is unusable to me, which is sad since I really appreciate some of the features.
Sticking with android app and web for now.

Thanks for a great service!

[chipbite]

I have sent my logfiles to the support mail as indicated above. :)

[aflcode]

Hi, my company uses PAC for internet access. Any news when the proxy support will be enhanced?

[IndrekV]

Currently we have no clear plans about adding PAC support to the app.

[chipbite]

@tc0, ok, so it seems as if Toggl is having issues with the host lookup, but actual request is fine, once the host lookup is successful?

Will check my own log to confirm this. Odd behavior, indeed. I've almost given up on it, would be great to get it working again.

[tc0]

Same behavior after upgrade to 7.3.318 (see my post above). I have configured proxy settings manually including login and password for NTLM2 authentification.
It works never if my hosts file is empty.
Now I have to add desktop.toggl.com (with any IP) to my hosts file (probably an API change in Toggl Desktop compared to version 7.3.199).
It works always, if desktop.toggl.com entry exists in my hosts file.

[chipbite]

Hi again,
@tc0 - I tried to add desktop.toggl.com to my hosts file and it actually completes but it still takes some time, IMHO. Thanks for this tip!

With this workaround for proxy usage, I will start using toggl desktop again and see if it works.

[chipbite]

It takes several minutes for toggl desktop to complete a sync.

[IndrekV]

@chipbite We have made some improvements to the local data in the latest beta version. It makes the app keep less unused data and should improve performance. To switch to beta change the channel from the About view and update the app.

[chipbite]

Hi @IndrekV !

Proxy is working better, but it is still very unreliable when commuting. Syncing is very slow, it says "3" (as in 3 items/entries to sync, I assume) but it takes a long time and the client often displays "offline" even though it is clearly not.

This is from today. Outlook connects, skype connects, but toggl desktop client struggles.

Thanks for a great solution, all the same. I wish I could rely on the desktop more, it would be really good when commuting.

BR! /marcus

PS If you are interested, I can describe the usage scenario.
High level: Charlie Commuter connects using modem. Establishes VPN connection. Signs in on chat, triggers mail refresh and attempts to start toggl time entry. Charlie closes lid on laptop as he embarks on next travel leg (train, bus, etc). Modem closes connection, VPN may close or attempt retry. Toggl should preferably see this as idle. Charlie opens lid after sitting down. Re-establishes modem connection, VPN (either manually or automatic retry depending on company VPN policy). Mail & Chat client reconnect. Preferred/Expected would be for toggl to shoot up dialogue asking if to discard/keep/etc time and sync. Right now, this is not happening.

[etem]

Hello,
Same issue with the proxy here. I can't login using google account either.

[MpDzik]

Hello,
I have the same issue with HTTP proxy. The log file contains an error message "Got networking error Host not found: desktop.toggl.com will attempt offline login".

[iyerusad]

Toggl Desktop (OSX) also appears to fail to connect behind SOCKS proxy.

[marianban]

I have same problem. Cannot login from behind company proxy. Tried both google/standard login and both failed. Here some log output:
2017-10-25 11:53:44.528 [13372 4]:Analytics:E:SSL Exception: error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed 2017-10-25 11:53:44.544 [13372 4]:HTTPSClient:D:Sending request to https://ssl.google-analytics.com/collect?v=1&tid=UA-3215787-27&cid=29bf6705-d60b-451a-b500-d2f55b51197c&t=event&ec=settings&ea=settings/pomodoro_break-0 .. 2017-10-25 11:53:44.544 [13372 4]:Analytics:E:SSL Exception: error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed 2017-10-25 11:54:10.434 [13372 0]:context:D:SetWake 2017-10-25 11:54:10.434 [13372 0]:context:D:Next wake at 2017-10-25T11:54:12Z 2017-10-25 11:54:12.436 [13372 1]:context:D:onWake executing 2017-10-25 11:54:12.436 [13372 1]:context:D:Sync 2017-10-25 11:54:12.436 [13372 1]:context:D:Next sync at 2017-10-25T11:54:12Z 2017-10-25 11:54:12.436 [13372 1]:context:D:onSync postponed 2017-10-25 11:54:22.644 [13372 0]:TogglClient:D:Sending request to https://desktop.toggl.com/api/v8/me?app_name=windows_native_app&with_related_data=true .. 2017-10-25 11:54:22.725 [13372 0]:ServerStatus:D:UpdateStatus status_code=0 2017-10-25 11:54:22.725 [13372 0]:ui:E:SSL Exception: error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed 2017-10-25 11:54:22.725 [13372 0]:ui:D:DisplayOnlineState no network 2017-10-25 11:54:22.726 [13372 0]:context:D:Got networking error SSL Exception: error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed will attempt offline login 2017-10-25 11:54:22.726 [13372 0]:context:D:User data not found in local database for [email protected] 2017-10-25 11:54:22.726 [13372 0]:ui:E:Login failed. Are you online? 2017-10-25 11:54:22.726 [13372 0]:ui:D:DisplayError err=Login failed. Are you online? actionable=Login failed. Are you online? is_user_error=1 2017-10-25 11:54:22.726 [13372 0]:toggl_api:D:Login failed. Are you online?

[elestedt]

I have the same issue when I'm behind a corporate proxy, which I always am because of how IT has set it up.
As far as I can determine the problem is that it tries to resolve the name using DNS when a proxy is enabled - it should just send the request to the proxy and let it do the resolving.

[blitzkopf]

I finally figured this out, had been trying to get the app to work couple of times a year for the past 6 years. And newer really getting anywhere with it. But then it struck me today that "enterprise" proxy is actually intercepting HTTPS traffic and issuing a new certificate issued by it's own Root CA. This "local" root CA is unknown to Toggl, and it discards the connection as insecure.
So I Inserted the Enterprise Root CA into AppData\Local\TogglDesktop\cacert.pem, and got connected right away.

[DesHorsley]

Thanks @blitzkopf this worked for me, it would be great if Toggl added this to their documentation.

[IndrekV]

There is a page in wiki but I think adding this also to support page would make it easier to find. https://github.com/toggl/toggldesktop/wiki/Getting-Toggl-Desktop-to-work-with-local-proxy