Themekit: Timeout Issue

Created on 8 Oct 2019 · 24Comments · Source: Shopify/themekit

Describe the bug
Hi, when I type theme watch, I ran into some issues. I can't track the files. This is what I get:
request timed out. if you are receive this error consistently, try increasing the timeout in your config

Hope you can help me.
Thanks!

Environment :

OS [macOS Mojave]:
- Themekit version [1.0.1]:

Source

burakswe

👍1

Most helpful comment

Did you install it with homebrew? Can you try switching the version to 1.0.0 with hombrew?

You can do that by installing via the old formula.

brew unlink themekit
brew install https://raw.githubusercontent.com/Shopify/homebrew-shopify/7c68b8d16a14d8cdd761e855dccc17881bbecfc0/themekit.rb

tanema on 27 Feb 2020

👍3 🚀1 ❤1 🎉1

All 24 comments

Did you increase your timeout?
What do you mean you cant track the files

tanema on 8 Oct 2019

@tanema Thanks for your reply. I mean, I can't upload my files via Themekit
I've already increased timeout, set '180s'.

burakswe on 9 Oct 2019

both theme watch and theme deploy do not work and give you this timeout issue?

tanema on 9 Oct 2019

Yes, correct, but recently I increased the timeout value up to '10000s' and now I'm able to upload and watch my files, however I sometimes experience the same issue. When I save my files, sometimes it doesn't upload the files and give the same error above.

burakswe on 10 Oct 2019

How abouttheme download? It seems like you have connection issues. Are you behind a proxy or a firewall?

tanema on 10 Oct 2019

I am starting to put things together and this seems like a duplicate of https://github.com/Shopify/themekit/issues/665 because of the check for updates to themekit at startup

tanema on 6 Feb 2020

Sorry I meant duplicate of https://github.com/Shopify/themekit/issues/681

tanema on 6 Feb 2020

@burakswe are you still seeing this issue? I use to get this problem once in a while, it now happens every single time, no matter what value I set the timeout to be.

lmartins on 26 Feb 2020

@lmartins I'm still seeing the issue. If I experience the issue too much in a day, I'll use the customizer of Shopify.

burakswe on 26 Feb 2020

Can either of you send me the shop domains that you are working on so that I can check the logs? email me at tim [dot] anema [at] shopify [dot] com

tanema on 26 Feb 2020

@tanema thank you so much for looking into this. Having just dropped Slate for Themekit you can't imagine how worried this whole thing is making me.

I've just sent you the info via email.

lmartins on 26 Feb 2020

@tanema Tim, sorry to reach out but were you able to see anything suspicious from your end that could help resolve this issue? All commands still pretty much useless for me, they all timeout, after just a few seconds, no matter how big the timeout I put in with config or inline params.

What's strange about it, is that the command times out always around the same amount of time, no matter the timeout value I pass to it, so it is also almost like it is taking no effect at all. But regardless, the time it takes to timeout used to be enough for the command to start successfully.

lmartins on 27 Feb 2020

I checked the logs and I see activity on your shop however nothing other than 200 http statuses and responses under 8ms. Can you try a different network? Just to give you clarity as well, slate was all built on top of themekit, you have been using themekit this whole time as well. Maybe try downgrading themekit to see if there is a version that it works better for you. You can do this by running theme update --version=v1.0.0

tanema on 27 Feb 2020

@tanema I do have a colleague running 1.0.1 on the same network who can run it successfully.

When I try to run the update command, here's what I get:

theme update --version=v1.0.0 
Updating from 1.0.2 to v1.0.0
Get https://shopify-themekit.s3.amazonaws.com/releases/all.json: net/http: TLS handshake timeout

Related to the other issue?

lmartins on 27 Feb 2020

It is possible yes, but you dont find that it fixes your problems to run themekit commands with the --no-update-notifier?

tanema on 27 Feb 2020

Sadly no, even with the --no-update-notifier flag it times out after just a few seconds too. :(

lmartins on 27 Feb 2020

Did you install it with homebrew? Can you try switching the version to 1.0.0 with hombrew?

You can do that by installing via the old formula.

brew unlink themekit
brew install https://raw.githubusercontent.com/Shopify/homebrew-shopify/7c68b8d16a14d8cdd761e855dccc17881bbecfc0/themekit.rb

tanema on 27 Feb 2020

👍3 🚀1 ❤1 🎉1

@tanema so sorry, I've missed your latest comment above.
I'm pleased to say that running your test above did the trick for me though. Downgrading to 1.0.0 gets the watcher again without any timeouts.

I should say that I have another Mac on this same network, also running themekit 1.0.3, and on that machine I can get theme watch running without any issues, so I really don't know what is that about. For now this allows me to keep, which I'm deeply grateful for, as a I am to you and your help here.

lmartins on 29 Feb 2020

If that solved it I have a suspicion about the go version and I also disabled CGO in 1.02 so that may cause connection issues for some reason. I will have to look around to see if there were any issues opened on the Go repo related to this

tanema on 1 Mar 2020

Thank you @tanema
Once useful for you for me to upgrade and test again please let me know. For now I'll keep on 1.0 so I'm able to use the tool again.

lmartins on 2 Mar 2020

Make sure you're not behind a proxy or connect via vpn

wojtekdmyszewicz on 2 Jun 2020

While that may be the case for some, that ain't the case for here. And it still happening.

lmartins on 2 Jun 2020

I have this issue right now running theme watch. It's been working without any issues at all for several weeks until now. Haven't updated or changed the version of Themekit.