Teams-for-linux: We couldn't sign you in. Please try again in loop

[Kassouma]

Describe the bug
Used snap package with no problem.
Ubuntu 18.04.3 LTS
One day the app wouldn't work anymore, I have a " We couldn't sign you in. Please try again"
Same thing with my browser , firefox,chrome , private navigation gives the same.
I removed the package.
I removed my ~/.config/teams* folder
Installed from deb package, last release 0.7.0.
Still the same error.
I can log in from another computer

To Reproduce
Steps to reproduce the behavior:

1. install teams through snapd or deb package
   2.login

Screenshots

Desktop (please complete the following information):

• OS: Ubuntu 18.04.3 LTS
• Installation package deb, snap

Thanks in advance for your help :)

[IsmaelMartinez]

That sounds pretty strange. Are you going via a proxy?

On Wed, 2 Oct 2019, 10:17 Kacem, [e-mail] wrote:

Describe the bug
Used snap package with no problem.
Ubuntu 18.04.3 LTS
One day the app wouldn't work anymore, I have a " We couldn't sign you in.
Please try again"
Same thing with my browser , firefox,chrome , private navigation gives the
same.
I removed the package.
I removed my ~/.config/teams* folder
Installed from deb package, last release 0.7.0.
Still the same error.
I can log in from another computer

To Reproduce
Steps to reproduce the behavior:

1. install teams through snapd or deb package
   2.login

Screenshots
[image: MicrosoftTeams-image]
https://user-images.githubusercontent.com/3705461/66032728-326bc980-e506-11e9-9c6a-44209ba6ba96.png

Desktop (please complete the following information):

• OS: Ubuntu 18.04.3 LTS
• Installation package deb, snap

Thanks in advance for your help :)

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[IsmaelMartinez]

probably duplicated by #268... closing as the other one still open.

[Kassouma]

No proxy at all.
Strange thing is that it started to work again just after I changed my computer TZ...(???)
I was in the Philippines with a Singapore TZ.

And I had the issue since I arrived in the Philippines ...

[creslinux]

No proxy at all.
Strange thing is that it started to work again just after I changed my computer TZ...(???)
I was in the Philippines with a Singapore TZ.

And I had the issue since I arrived in the Philippines ...

This was a fix for me, i flew to Ukraine, my laptop in UK TZ, flipped and sprang to life.
Also true for Official MS Teams client for Linux.

[jdvalentini]

It happened to me as well on correct timezone but wrong time.

[abedjaber]

I still have the same problem, i changed the time zone many times, but still not solved!

[IsmaelMartinez]

hi @abedjaber , did you try the proxy options in #268 ? Thanks

[abedjaber]

actually i am new in kali linux, i could not install the rpm package because there were many missing dependencies, i installed the deb package, the same problem persist. I will try the proxy solution, but it will take a while to figure out how!!

[abedjaber]

from Terminal, i used: "google-chrome %U --no-sandbox --proxy-server=http://proxy-host:proxy-port", but the infinite loop still persists. Is the command wrong?

[anisayari]

Same error here (France, no proxy, with custom mail from my organisation)

[IsmaelMartinez]

have you tried also checking with you company IT admins to check the other options indicated in the other ticket?

[abedjaber]

I ended up installing ie extension for chrome, it worked, and I can use teams on the web, better than nothing ;). In that case, I think if you install ie on linux, it might work on the web (didn't try it), or it might be something related to screen resolution! Thanks for help.