Status-react: Send user events to Instabug so that surveys can be triggered

[chadyj]

User Story

As a UXR, I want to create Instabug surveys after specific app events so that I can survey users with relevant context.

Description

Type: Feature

Summary:

UXR is tasked with creating surveys to measure user feedback and OKR results such as ">95% of 20+ people surveyed trust Status for messaging". In order to ensure the survey responses are relevant they need to be shows to users at the right time. For example, showing a messaging reliability survey to users when they first open the app won't yield meaningful answers, but showing the same survey to users after they send a message will ensure the users have the proper messaging context.

Instabug has a feature that can show surveys to users based on events and conditions, but in order for it to work events need to be sent to Instabug. Currently no events are sent.

Expected behavior

UXR creates a survey and sets a conditions to show the survey after a specific event.
When the app users completes the event, the survey is shown.

Actual behavior

UXR creates a survey, but can't set conditions because no events are being sent.
Without conditions the survey is shown to all users at the same time.

Solution

Summary:

Status now sends (opt-in) user events to Mixpanel (see here https://github.com/status-im/status-react/pull/3605). The same events (see https://github.com/status-im/status-react/blob/develop/src/status_im/utils/mixpanel_events.edn for a list of events) can be sent to Instabug using the logging feature described here https://docs.instabug.com/docs/react-native-logging#section-user-steps.

Like Mixpanel, we should only send these events for users that opt-in.

cc @hesterbruikman @jpbowen

GitHub

status-im/status-react

status-react - a free (libre) open source, mobile OS for Ethereum

Logging

You can send a variety of logs types with each crash or bug report. They will appear withing each report on your Instabug dashboard as shown below. ## Instabug Log You can log messages throughout your application's lifecycle. Those logs are going to be sent with each report. ## User Steps Insta...

[dmitryn]

I'd suggest to also collect events during offline app usage.

Check if Instabug library handles this. If not, it could be implemented like here:

https://github.com/status-im/status-react/pull/3733

[dmitryn]

I've sent several events using (.logUserEventWithName instabug "send-current-message") but i don't see i can use this event as a condition/trigger for survey. Please make sure we could use this feature before starting to work on current issue.

[chadyj]

@dmitryn Events are now showing up in surveys and on user profiles. Looks like there can be a delay in events being sent or received. But they are there now!

[chadyj]

Looks like you'll need to do something like Instabug.logUserEventWithNameAndParams("tap",{"key": "send-current-message"}); so in the Instabug UI we could do

"tap" equals "send-current-message"

I've asked Instabug about instead doing "if exists" or "count > 5" or something for more flexibility.

[chadyj]

I've asked Instabug about instead doing "if exists" or "count > 5" or something for more flexibility.

This feature exists :-)

For this condition a survey would be shown to a user that sent 5 messages.

[hesterbruikman]

Couldn't get the same view of custom conditions to select:( Any advice @dmitryn ?

[dmitryn]

• [ ] Merge this to https://github.com/status-im/status-react/tree/release/0.9.17

GitHub

status-im/status-react

status-react - a free (libre) open source, mobile OS for Ethereum

[chadyj]

@dmitryn Any updates from Instsabug?
I can post on their RN repo to help get their attention.

[dmitryn]

Any updates from Instsabug?

@chadyj we're still in a debug process. I've just sent new batch of test events to allow them verify if they receive it.

If you could ping them somewhere else to speed that up, it would be helpful.

[dmitryn]

I was able to create Instabug User Events (https://dashboard.instabug.com/applications/status-6b2838c6-8064-445d-ae12-3c35e96f3a69/beta/bugs/31 look for "Tap" {"target": "home"} event). But cannot select custom params in survey conditions (for example, show survey after 5 Taps on Home. It can only be like, show it after any 5 Taps). Figuring out with their support if that technically possible to do. Otherwise, we would be sending events without custom parameters, e.g. "tap-home", "send-current-message", etc.

Login | Instabug