Spoke: Might automatic opt outs be possible?

[suegibson]

When a contact replies with single word STOP, can it be arranged for Spoke to automatically opt out?
@lperson @joemcl @codygordon

[DinahSanders]

Recommendation: trigger only on replies which consist only of the single word 'stop'.

(We can't count on all-caps as a signifier because sometimes we get replies like "Count me in! We have got to STOP this terrible bill from passing!!")

[suegibson]

Recommendation: trigger only on replies which consist only of the single word 'stop'.

(We can't count on all-caps as a signifier because sometimes we get replies like "Count me in! We have got to STOP this terrible bill from passing!!")

[suegibson]

Agreed!

[sandramchung]

Another vote for this feature. Currently we manually opt people out and send them another SMS in the process, and in most cases Twilio sends the error code 21610 in response.

[bdatkins]

@suegibson Followup question - should we silently opt them out?

[DinahSanders]

To @bdatkins's question, I say: No, for this we should send a confirmation.

Our organization's policy is:

We always send the 'Opt Out' message _except_ under three conditions:

The contact mentions texts costing them money;
The contact explicitly says, “Do not EVER contact me again”;
The contact explicitly says, “Don't text back”.

So, if we're triggering only off the single word 'stop' those don't apply.

Suggested default message: "I'm opting you out of our texts immediately. Have a great day."

[bdatkins]

Thanks for that feedback @DinahSanders. The configured Opt out message be used (either default or the one set at the Organization level).

I can see starting with a plain 'STOP' and perhaps making it more elegant in a later change, possibly dovetailing with the Profanity check work. (https://github.com/MoveOnOrg/Spoke/pull/938)

[suegibson]

Yes, opt out without sending confirmation message, please, @bdatkins. Thank you for thinking to ask!

[ibrand]

@bdatkins @suegibson I'm cleaning up our good first issuess and want to know if this one was completed (since it's pretty old) or if it's open for new contributors to claim!

[bdatkins]

@ibrand This has not been completed, so someone can grab it!

[joemcl]

@ibrand @bdatkins @suegibson we can now backspace and delete the opt out message text - which then causes an 'opt out without sending a message' button to appear. That option is perhaps not obvious/unknown to users, and if made so, might be the fix for this?

[ibrand]

This is available and a good one to claim

[bdatkins]

I believe this is addressed in 8.x? @ibrand

[ibrand]

Yes! This has been in the codebase since 7.1 but has been used by MoveOn in production since for a while. The extension needed is a message-handler called auto-optout. You can code in your own regex to choose which phrases you want to trigger the auto optout functionality!

I'll go ahead and close this, but reach out if you have questions

[bdatkins]

Thanks @ibrand !