Sonic-pi: Sonic Pi crashing on start Windows 10

[birv2]

Have tried restarting machine several times. Just see the SP load screen, then it disappears. Does not appear in Task Manager as a running app or service. Also doesn't write any log files. I just did a security update on Windows this morning. Only running Windows Defender security software.

No error messages.

It all worked 3 days ago.

SP -- 3.2.2
OS -- Win10 Home 10.0.18363 Build 18363

[samaaron]

Super weird.

Without any log files it’s going to be hard to help you fix this.

Is there anything in the Windows event log?

[birv2]

There is this, but I'm no expert on how to read it:

Response: Not available
Cab Id: 0

Problem signature:
P1: sonic-pi.exe
P2: 0.0.0.0
P3: 5e8a442e
P4: sonic-pi.exe
P5: 0.0.0.0
P6: 5e8a442e
P7: c0000005
P8: 000000000006bf9a
P9:
P10:

Attached files:
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD11A.tmp.dmp
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD179.tmp.WERInternalMetadata.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD199.tmp.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD197.tmp.csv
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD1B7.tmp.txt

These files may be available here:
\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_sonic-pi.exe_98d3d321a8e741fbc463a9d812457116e34b85e_a076cf78_97da15bb-a7b8-483b-a166-43f4333c3a4c

Analysis symbol:
Rechecking for solution: 0
Report Id: d00729fb-e2c4-4c12-8e47-dbfc8c13abe0
Report Status: 268435456
Hashed bucket: a6f0c8d5258ea16a87336c367e3329e6
Cab Guid: 0

[birv2]

The report.wer file it points to says:

Version=1
EventType=APPCRASH
EventTime=132345372890949067
ReportType=2
Consent=1
UploadTime=132345372893129540
ReportStatus=268435456
ReportIdentifier=97e3539b-9f5f-4b6b-bc6a-0ef623a86fb4
IntegratorReportIdentifier=862534c5-2858-47a5-9965-540321cb5de1
Wow64Host=34404
NsAppName=sonic-pi.exe
AppSessionGuid=0000327c-0002-0025-5e04-0a586a2fd601
TargetAppId=W:00061b8f399fb0449b16f22b32414e9442040000ffff!00001f5b6786377177b01b6b1183ddde1d276cba6156!sonic-pi.exe
TargetAppVer=2020//04//05:20:48:46!0!sonic-pi.exe
BootId=4294967295
TargetAsId=1847
UserImpactVector=271581456
IsFatal=1
EtwNonCollectReason=1
Response.BucketId=a6f0c8d5258ea16a87336c367e3329e6
Response.BucketTable=4
Response.LegacyBucketId=1671798867985902054
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=sonic-pi.exe
Sig[1].Name=Application Version
Sig[1].Value=0.0.0.0
Sig[2].Name=Application Timestamp
Sig[2].Value=5e8a442e
Sig[3].Name=Fault Module Name
Sig[3].Value=sonic-pi.exe
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=5e8a442e
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=000000000006bf9a
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.18363.2.0.0.768.101
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=460d
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=460dd05e7500b73c5560ab6ec0d9f80b
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=13fc
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=13fc032b1b6f8c76af99cc729f83281c
UI[2]=C:\Program Files\Sonic Pi\app\gui\qt\build\Release\sonic-pi.exe
LoadedModule[0]=C:\Program Files\Sonic Pi\app\gui\qt\build\Release\sonic-pi.exe
LoadedModule[1]=C:windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:windows\System32\KERNEL32.DLL
LoadedModule[3]=C:windows\System32\KERNELBASE.dll
LoadedModule[4]=C:windows\System32\ADVAPI32.dll
LoadedModule[5]=C:windows\System32\msvcrt.dll
LoadedModule[6]=C:windows\System32\sechost.dll
LoadedModule[7]=C:windows\System32\RPCRT4.dll
LoadedModule[8]=C:windows\System32\WS2_32.dll
LoadedModule[9]=C:windows\System32\ucrtbase.dll
LoadedModule[10]=C:windows\System32\SHELL32.dll
LoadedModule[11]=C:windows\System32\cfgmgr32.dll
LoadedModule[12]=C:windows\System32\shcore.dll
LoadedModule[13]=C:windows\System32\combase.dll
LoadedModule[14]=C:windows\System32\bcryptPrimitives.dll
LoadedModule[15]=C:windows\System32windows.storage.dll
LoadedModule[16]=C:windows\System32\msvcp_win.dll
LoadedModule[17]=C:windows\System32\profapi.dll
LoadedModule[18]=C:windows\System32\powrprof.dll
LoadedModule[19]=C:windows\System32\UMPDC.dll
LoadedModule[20]=C:windows\System32\shlwapi.dll
LoadedModule[21]=C:windows\System32\GDI32.dll
LoadedModule[22]=C:windows\System32win32u.dll
LoadedModule[23]=C:windows\System32\gdi32full.dll
LoadedModule[24]=C:windows\System32\USER32.dll
LoadedModule[25]=C:windows\System32\kernel.appcore.dll
LoadedModule[26]=C:windows\System32\cryptsp.dll
LoadedModule[27]=C:\Program Files\Sonic Pi\app\gui\qt\build\Release\Qt5Network.dll
LoadedModule[28]=C:windows\System32\CRYPT32.dll
LoadedModule[29]=C:windows\System32\MSASN1.dll
LoadedModule[30]=C:windows\System32\ole32.dll
LoadedModule[31]=C:\Program Files\Sonic Pi\app\gui\qt\build\Release\Qt5Core.dll
LoadedModule[32]=C:\Program Files\Sonic Pi\app\gui\qt\build\Release\MSVCP140.dll
LoadedModule[33]=C:\Program Files\Sonic Pi\app\gui\qt\build\Release\Qt5Widgets.dll
LoadedModule[34]=C:windows\SYSTEM32\DNSAPI.dll
LoadedModule[35]=C:windows\System32\NSI.dll
LoadedModule[36]=C:windows\SYSTEM32\IPHLPAPI.DLL
LoadedModule[37]=C:\Program Files\Sonic Pi\app\gui\qt\build\Release\VCRUNTIME140.dll
LoadedModule[38]=C:windows\SYSTEM32\MPR.dll
LoadedModule[39]=C:windows\SYSTEM32\USERENV.dll
LoadedModule[40]=C:windows\SYSTEM32\VERSION.dll
LoadedModule[41]=C:windows\SYSTEM32\NETAPI32.dll
LoadedModule[42]=C:windows\SYSTEM32\WINMM.dll
LoadedModule[43]=C:\Program Files\Sonic Pi\app\gui\qt\build\Release\Qt5Gui.dll
LoadedModule[44]=C:windows\SYSTEM32\UxTheme.dll
LoadedModule[45]=C:windows\SYSTEM32\dwmapi.dll
LoadedModule[46]=C:windows\SYSTEM32\WINMMBASE.dll
LoadedModule[47]=C:windows\SYSTEM32\d3d11.dll
LoadedModule[48]=C:windows\SYSTEM32\dxgi.dll
LoadedModule[49]=C:windows\SYSTEM32\NETUTILS.DLL
LoadedModule[50]=C:windows\SYSTEM32\dxcore.dll
LoadedModule[51]=C:windows\SYSTEM32\SRVCLI.DLL
LoadedModule[52]=C:windows\SYSTEM32\CRYPTBASE.DLL
LoadedModule[53]=C:\Program Files\Sonic Pi\app\gui\qt\build\Release\VCRUNTIME140_1.dll
LoadedModule[54]=C:windows\System32\IMM32.DLL
LoadedModule[55]=C:\Program Files\Sonic Pi\app\gui\qt\build\Release\platforms\qwindows.dll
LoadedModule[56]=C:windows\System32\OLEAUT32.dll
LoadedModule[57]=C:windows\SYSTEM32\WTSAPI32.dll
LoadedModule[58]=C:\Program Files (x86)\Razer\Razer Cortex\x64\k_fps64.dll
LoadedModule[59]=C:\Program Files (x86)\Razer\Razer Cortex\x64\EasyHook64.dll
LoadedModule[60]=C:\Program Files (x86)\Razer\Razer Cortex\x64\D3DCOMPILER_43.dll
LoadedModule[61]=C:\Program Files (x86)\Razer\Razer Cortex\x64\d3dx10_43.dll
LoadedModule[62]=C:windows\SYSTEM32\dbghelp.dll
LoadedModule[63]=C:\Program Files (x86)\Razer\Razer Cortex\x64\d3dx9_43.dll
LoadedModule[64]=C:windows\SYSTEM32\OPENGL32.dll
LoadedModule[65]=C:windows\System32\PSAPI.DLL
LoadedModule[66]=C:windows\SYSTEM32\GLU32.dll
LoadedModule[67]=C:\Program Files\Sonic Pi\app\gui\qt\build\Release\styles\qwindowsvistastyle.dll
LoadedModule[68]=C:\Program Files\Sonic Pi\app\gui\qt\build\Release\imageformats\qgif.dll
LoadedModule[69]=C:\Program Files\Sonic Pi\app\gui\qt\build\Release\imageformats\qicns.dll
LoadedModule[70]=C:\Program Files\Sonic Pi\app\gui\qt\build\Release\imageformats\qico.dll
LoadedModule[71]=C:\Program Files\Sonic Pi\app\gui\qt\build\Release\imageformats\qjpeg.dll
LoadedModule[72]=C:\Program Files\Sonic Pi\app\gui\qt\build\Release\imageformats\qsvg.dll
LoadedModule[73]=C:\Program Files\Sonic Pi\app\gui\qt\build\Release\Qt5Svg.dll
LoadedModule[74]=C:\Program Files\Sonic Pi\app\gui\qt\build\Release\imageformats\qtga.dll
LoadedModule[75]=C:\Program Files\Sonic Pi\app\gui\qt\build\Release\imageformats\qtiff.dll
LoadedModule[76]=C:\Program Files\Sonic Pi\app\gui\qt\build\Release\imageformats\qwbmp.dll
LoadedModule[77]=C:\Program Files\Sonic Pi\app\gui\qt\build\Release\imageformats\qwebp.dll
LoadedModule[78]=C:windows\system32\d3d9.dll
LoadedModule[79]=C:windows\SYSTEM32\cryptnet.dll
LoadedModule[80]=C:windows\System32\WINTRUST.DLL
LoadedModule[81]=C:windows\System32\imagehlp.dll
LoadedModule[82]=C:windows\system32\rsaenh.dll
LoadedModule[83]=C:windows\System32\bcrypt.dll
LoadedModule[84]=C:windows\System32\MSCTF.dll
LoadedModule[85]=C:windows\System32\TextInputFramework.dll
LoadedModule[86]=C:windows\System32\CoreMessaging.dll
LoadedModule[87]=C:windows\System32\CoreUIComponents.dll
LoadedModule[88]=C:windows\SYSTEM32\ntmarta.dll
LoadedModule[89]=C:windows\SYSTEM32wintypes.dll
LoadedModule[90]=C:windows\System32\iertutil.dll
LoadedModule[91]=C:windows\system32\mswsock.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=18363
OsInfo[3].Key=ubr
OsInfo[3].Value=836
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=1033
OsInfo[7].Key=geoid
OsInfo[7].Value=244
OsInfo[8].Key=sku
OsInfo[8].Value=101
OsInfo[9].Key=domain
OsInfo[9].Value=0
OsInfo[10].Key=prodsuite
OsInfo[10].Value=768
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=41388
OsInfo[15].Key=osinsty
OsInfo[15].Value=1
OsInfo[16].Key=iever
OsInfo[16].Value=11.836.18362.0-11.0.190
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=16314
OsInfo[19].Key=svolsz
OsInfo[19].Value=460
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=190318
OsInfo[22].Key=bldtm
OsInfo[22].Value=1202
OsInfo[23].Key=bldbrch
OsInfo[23].Value=19h1_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.18362.836.amd64fre.19h1_release.190318-1202
OsInfo[30].Key=buildflightid
OsInfo[31].Key=edition
OsInfo[31].Value=Core
OsInfo[32].Key=ring
OsInfo[32].Value=Retail
OsInfo[33].Key=expid
OsInfo[34].Key=containerid
OsInfo[35].Key=containertype
OsInfo[36].Key=edu
OsInfo[36].Value=0
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=sonic-pi.exe
AppPath=C:\Program Files\Sonic Pi\app\gui\qt\build\Release\sonic-pi.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=57B734E5E30D37840BFBDF7DC78EAABC
MetadataHash=-1272327911

[samaaron]

I’m not an expert in reading these things either.

Just to verify:

• have you modified any of the internals of the installed app yourself?
• have you tried redownloading and re-installing?

[birv2]

I don't know how to modify the internals of SP and don't monkey around with the guts of programs.

I will try uninstalling and reinstalling right now.

Bummed cause I was going to do a YT tutorial!

[samaaron]

@birv2 fingers crossed - let me know what happens.

[birv2]

OK, uninstalled and reinstalled with fresh download.

Same thing happened. Event viewer had a similar APPCRASH report.

[birv2]

Do you have any Win10 gurus in the community who can decipher event logs?

[samaaron]

Ok, that's frustrating.

Hopefully someone can shed some light.

Do you get the same issue with the portable version?

[birv2]

Didn't try the portable version. Should I uninstall the regular version first?

[samaaron]

There should be no need to uninstall anything :-) The portable version is entirely self-contained and isolated from all other apps.

[birv2]

Portable worked! Maybe that "self-contained" thing helped? Obviously conflicting with something on startup

[samaaron]

Pretty sure it's nothing to do with it being self-contained.

Glad you have it working in some form, but I'd love to get to the bottom of why the installed version stopped working after a security update.

[birv2]

Thanks for jumping in. Here's hoping someone in the community can decipher those logs. Any point in posting on the forum asking for help, or will those people hang out here first anyway?

[shanselman]

We'd need this file \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD11A.tmp.dmp