Snowpack: Please, consider using github for issues. Current community management is perfectible

[rvion]

Hi there,

I like snowpack, but don't like really the way you handle the community.

• I don't want to use yet another platform for issue management.
• I won't visit your forum to see notifications to my messages, and don't want email spam neither, so I won't see messages there.

Also,

The first time I used snowpack, I found several bugs. The first bug I reported was https://github.com/pikapkg/snowpack/issues/362, but it was closed after being moved to your discuss forum. Nothing was done nor acknowledged despite very easy reproduction (just try to import any file name 'a.b.c.ts' and see what happens) and a code sample given.

You even disabled feedback on this post redirecting people to discuss which is not great IMO.

So I think I won't be contributing for now.

Snowpack is very interesting, but the current implementation is quite buggy / immature:

• lots of hard-coded things, config, paths.
• no really usable API to work with custom repository setups
• quite poor documentation.

I feel like the lack of issue reporting is related to your issue tracker decision.

I hope you will reconsider your custom issue tracker forum thing to keep everything on github, so more contributors will jump in to help this great project grow and mature.

[martaver]

I also had the same thoughts and posted it in their our discussion channel. https://www.pika.dev/npm/snowpack/discuss/503

I'm looking forward to understanding their motivation for an alternative issue tracker.

I think they are doing more harm than good moving away from GitHub.

[FredKSchott]

I'm sorry that you find it frustrating. If it helps, we're waiting for GitHub Discussions to reach a public beta and will then be switching over to that ASAP. /cc @gr2m do you know anyone at GH who could help us get access? Happy to provide feedback.

In the meantime, please know that our current workflow does offer value over GH alone:

• Maintainers: GH issues are 100% prioritized, triaged issues. Easier to manage.
• Contributors: Easy to find new issues to work on, vs. repos with hundreds of open issues.
• Issue Creators: Discussions are free-flowing, "closing" discussions is unnatural and leads to hurt feelings (for example, I'm going to close this issue now since it's not a prioritized bug/software issue, which I have a feeling you're not going to like :)

I'll be the first one to admit that it's not perfect! But, it works for us for now as a stopgap until we get access to GH Discussions. I appreciate your patience until then.

[gr2m]

@gr2m do you know anyone at GH who could help us get access? Happy to provide feedback.

on it

[FredKSchott]

AH that would be amazing! Happy to provide any useful data/info to help.

[gr2m]

you should be all set

[FredKSchott]

Amazing, thanks @gr2m!