Snipe-it: BARCODE and QR CODE IMAGES NOT SHOW - incorrect path

[viviojack]

Expected Behavior (or desired behavior if a feature request)

I would like the program did see images correctly.

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Actual Behavior

Currently the program does not show pictures of the bar codes or qr codes.
If I check the missing image path, I can see that the current location is: _http://snipe-it/hardware/5/qr_code_

If I really do I check on the file system image is not contained in this folder
but in _/var/www/snipeit/public/uploads/barcodes_

How can i fix that issue?

Please confirm you have done the following before posting your bug report:

• [X ] I have enabled debug mode
• [X ] I have read checked the Common Issues page

---

Please provide answers to these questions before posting your bug report:

Snipe-IT Version : 3.4
OS : Ubuntu 15.10
Installed by install.sh
The page that show this isse it's : http://snipe-it/hardware/bulkedit
I have configured the "http://snipe-it/" in the apache2 folder under sites-avaible on file snipeit.conf as virtual host

Here some screenshot

The result :

And this is the link page from the image :

[snipe]

Currently the program does not show pictures of the bar codes or qr codes.
If I check the missing image path, I can see that the current location is: http://snipe-it/hardware/5/qr_code

If I really do I check on the file system image is not contained in this folder
but in /var/www/snipeit/public/uploads/barcodes

That's expected behavior. http://snipe-it/hardware/5/qr_code points to a script that creates an image file locally (in the barcodes directory) if it doesn't already exist.

What do you see when you go to http://snipe-it/hardware/5/qr_code in a browser directly? (Make sure debugging is turned on, so you can see any errors that might arise.) Also check the permissions of your public/uploads/barcodes directory.

[viviojack]

Hy snipe ,
If i try to see the link "http://snipe-it/hardware/5/qr_code' the result is this :

In the meanwhile in this page the Debug it's not call ( at the bottom of the page there is not the Debug Toolbar even if it's turn on ).
The Public folder and all the subfolder are 777 , I gave them permission to remove any privileges problems .

[snipe]

Please tail the log file while you access the image directly to see if any errors are generated.

[philippeckel]

Same issue for me which can be fixed by creating the barcodes folder and giving ownership to user docker

$:/var/www/html/public/uploads# mkdir barcodes
$:/var/www/html/public/uploads# chown -R docker barcodes/

[Braintelligence]

Thank you! Had the same problem with the docker image!

[ibettison]

Just traced this through Chrome Developer tools (F12) and it looks like there is a bug in the path. I've had to make changes to the code to insert http:// and remove 'snipe-it' from the image src path. I have access to the qrCode as you can see from the attached after I altered the html.

This is the corrected code -
<img src="http://--servername--/hardware/3/qr_code" class="img-thumbnail pull-right" style="height: 100px; width: 100px; margin-right: 10px;">

This is the original code -
<img src="--servername--\snipe-it/hardware/3/qr_code" class="img-thumbnail pull-right" style="height: 100px; width: 100px; margin-right: 10px;">

The original code adds the base url and returns the image src link as-
'http://--servername--/hardware/--servername--/snipe-it/hardware/3/qr_code'

I hope this helps you to resolve the bug.

[snipe]

@ibettison this is not a bug, as far as we are aware. What do you have in your .env as your APP_URL? The code itself uses:

@if  ($snipeSettings->qr_code=='1')
     <img src="{{ config('app.url') }}/hardware/{{ $asset->id }}/qr_code" class="img-thumbnail pull-right" style="height: 100px; width: 100px; margin-right: 10px;">
@endif

So if your APP_URL is incorrect, for example missing the http/https protocol, your image url will be broken.

Also, if you've changed your APP_URL, make sure you've cleared your config cache.