Simplenote-electron: Unable to login to simplenote version 1.17.0 +

Created on 4 Aug 2020 · 8Comments · Source: Automattic/simplenote-electron

After upgrading to 1.20.0 from 1.16.0 on my ubuntu 18.04, if i logout of the session, i cant log back in to simplenote. Even on fresh installation of simplenote 1.20.0 on ubuntu 18.04, i am not able to login

Expected

Sign-in should work as expected on any version of simplenote

Reproduced

Install/upgrade simplenote 1.20.0
if new installation Login to simplenote using email and password
3.if upgrade, logout of simplenote and login back in using email and password

OS: Ubuntu
OS version: 18.04, 20.04
Simplenote app version: 1.20.0

I downloaded the old version of simplenote debs. i am seeing the same issue on v1.17.0, v1.18.0, v1.19.0 and v1.20.0.

v1.16.0 works as expected.

bug

Source

sreejithpunnapuzha

👍1

Most helpful comment

@codebykat yes. i was using uppercase letters in my email address. I tested the latest release v1.21.0 and its working well. i can login without any issues now. when i tried to on v1.20.0 with lowercase letters it worked.

As you mentioned since this issue is already fixed, I think we can go ahead and close this issue. thanks for the support.

sreejithpunnapuzha on 11 Aug 2020

👍2

All 8 comments

Hi @sreejithpunnapuzha, for issues like this it's usually better to reach out to our support email so we can provide individualized support (GitHub issues are public). Are you able to log in on the web (https://app.simplenote.com)?

Is there any kind of error displayed or what happens exactly?

codebykat on 4 Aug 2020

I am able to login on web. it doesn't provide any kind of error. it tries to login and then logout automatically. since i am getting same experience for login on v1.17.0 +, i thought it might be a bug. i tested the same on windows as well. 1.16.0 is working well but after updating simplenote via windows store, same issue there as well. i will try reaching out to support via email

sreejithpunnapuzha on 4 Aug 2020

This was reported in 3200973-zen for the Windows app

brand new Simplenote account

I've asked for more details

msilbers on 6 Aug 2020

reported in 3202290-zen

Unable to log into Simplenote Windows app
Windows 10

also a brand new Simplenote account

msilbers on 6 Aug 2020

@msilbers my account is no a brand new one. i was using this for some time. Also login and logout works fine on my mac(v1.12.0). issue is on windows/ubuntu on simplenote 1.17.0 and above. if i downgrade to v1.16.0 i can login without any issues. also login on web is working fine.

sreejithpunnapuzha on 7 Aug 2020

User in #3202290-zen wrote to let us know that this was due to mixed case characters in their login. That particular bug is fixed in #2226 which is part of the upcoming version 1.21. @sreejithpunnapuzha is it possible you are using uppercase letters in your email?

codebykat on 8 Aug 2020

Apparently there are some login issues. I logged out and then tried to login, but I couldn't. No issues with web browser.
But then after a while, about 30 mins later I logged in successfully.

OS: Solus
Simplenote version 1.21.0