Signal-android: Failure to retrieve MMS messages on AT&T

[thinkbrown]

• [:heavy_check_mark:] I have searched open and closed issues for duplicates
• [:heavy_check_mark:] I am submitting a bug report for existing functionality that does not work as intended
• [:heavy_check_mark:] I have read https://github.com/signalapp/Signal-Android/wiki/Submitting-useful-bug-reports
• [:heavy_check_mark:] This isn't a feature request or a discussion topic

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Bug description

Starting recently, I have been unable to receive a majority of MMS messages I recieve. They display "Error downloading MMS message, tap to retry", but never successfully complete on retry. The symptoms appear similar to bug 9013, but the error in the logs appears to be different. It appears as though signal is failing to save the message body correctly, as the java stacktrace fails with an java.io.FileNotFoundException: open failed: ENOENT (No such file or directory)

Device info

Device : asus ASUS_I001DC (WW_I001D) _[Asus ROG Phone II]_
Android : 9 (16.0631.1908.21-0, PKQ1.190414.001.WW_Phone-16.0631.1908.21-0)
ABIs : arm64-v8a, armeabi-v7a, armeabi
Memory : 21M (47.09% free, 768M max)
Memclass : 560
OS Host : mcrd1-28
First Version: 542
App : Signal 4.49.13 (5602)

Link to debug log

https://debuglogs.org/e23f24d396f05ad7af95f416807d1cac7d4a51cf737056cd7d7dfce7b1324ece

[thinkbrown]

Started exploring the signal codebase and found that this appears to be a duplicate of 8571. Gonna close and add my logs to that issue.

[thinkbrown]

Reopening based on a request in #8571

[paxperscientiam]

@thinkbrown thank you.

Device : Motorola MotoG3 (lineage_osprey)
Network: Virgin Mobile USA, which is a MVNO on Sprint

My log: https://debuglogs.org/856a53c625fa5eb2d04193f44f906c185db315bb213e325dc288dfd795c9f0f2

[myersjustinc]

Should AT&T users who commented in #8571 copy their debug logs and related info to this thread? What would be most useful to devs and others who are helping to sort this out?

[myersjustinc]

Following up on the above, here's what I see in the other thread from AT&T users from the past couple of weeks:

• @angela-d: https://github.com/signalapp/Signal-Android/issues/8571#issuecomment-548634069
• Me: https://github.com/signalapp/Signal-Android/issues/8571#issuecomment-549084331
• @mrnohr: https://github.com/signalapp/Signal-Android/issues/8571#issuecomment-549603342
• @EngineerFaunce: https://github.com/signalapp/Signal-Android/issues/8571#issuecomment-550302667
• @agmlego: https://github.com/signalapp/Signal-Android/issues/8571#issuecomment-551100799
• @amcnicho: https://github.com/signalapp/Signal-Android/issues/8571#issuecomment-551177642

as well as everything in #9173, I assume.

[jeinstei]

I'm ATT as well. I'm seeing a null object being passed in the debug look, but am still working on editing them down

[greyson-signal]

Let's merge this into #9173, which has some more information.