Signal-android: Not seeing double checkmarks (Delivered) even though contact is receiving messages

[Bout2GitIt]

• [x] I have searched open and closed issues for duplicates
• [x] I am submitting a bug report for existing functionality that does not work as intended
• [x] I have read https://github.com/signalapp/Signal-Android/wiki/Submitting-useful-bug-reports
• [x] This isn't a feature request or a discussion topic

---

Bug description

I have one Signal contact to whom I send messages and see only 1 checkmark, not 2. That contact is receiving and replying to my messages. I have this problem with only 1 contact. All other contacts are showing 2 checkmarks as per usual.

I do not use read receipts and never have. A screengrab from my contact's phone shows me that they see 2 checkmarks on the messages they send me. But I only see 1 on messages sent to them.

Steps to reproduce

• This happens anytime I send a message to 1 particular contact.
• This happens when I send from my phone and when I send from Signal desktop
• This happens when I send over data and over WiFi

Actual result: The message is delivered to my contact, but in my app it appears as though it has not been delivered. (It only shows 1 checkmark.)

Expected result: I should see 2 checkmarks.

Screenshots

Device info

Device: Sony G8441
Android version: 8.0.0
Signal version: 4.30.8

My contact is on an iPhone 7. I do not know which version of iOS they are using.

[leonardoporpora]

I have the same problem with all the signal iOS user

On Sun, Dec 2, 2018, 22:01 Bout2GitIt <[email protected] wrote:

>

• I have searched open and closed issues for duplicates
• I am submitting a bug report for existing functionality that does
  not work as intended
• I have read
  https://github.com/signalapp/Signal-Android/wiki/Submitting-useful-bug-reports
• This isn't a feature request or a discussion topic

---

Bug description

I have one Signal contact to whom I send messages and see only 1
checkmark, not 2. That contact is receiving and replying to my messages. I
have this problem with only 1 contact. All other contacts are showing 2
checkmarks as per usual.

I do not use read receipts and never have. A screengrab from my contact's
phone shows me that they see 2 checkmarks on the messages they send me. But
I only see 1 on messages sent to them.
Steps to reproduce

• This happens anytime I send a message to 1 particular contact.
• This happens when I send from my phone and when I send from Signal
  desktop
• This happens when I send over data and over WiFi

Actual result: The message is delivered to my contact, but in my app it
appears as though it has not been delivered. (It only shows 1 checkmark.)

Expected result: I should see 2 checkmarks.
Screenshots

[image: screen shot 2018-12-02 at 12 57 16 pm]
https://user-images.githubusercontent.com/45543439/49344891-de682e00-f631-11e8-81ad-42cf0dd7a047.png
Device info

Device: Sony G8441
Android version: 8.0.0
Signal version: 4.30.8

My contact is on an iPhone 7. I do not know which version of iOS they are
using.

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[ascisco]

Im having the same problem on Signal 4.31.3 with Android 9.

[MomentofClarity]

Same here, and I've been up for over 36 hrs at this point and I am too exhausted to help diagnose the issue (by trying it from multiple platforms and with various contacts, etc).

But I have some potentially useful observations and a debug log. I'm staying far, far away from the phone today so this is on desktop clients, first time was this afternoon at 3:26 EST from Ubuntu 18.04 running the latest Signal going to an iPhone. I noticed only one checkmark after some time (maybe 10 mins) had passed which was odd, so I clicked on the "more info" thing and it said it was received the minute it was sent. So I figured the 2nd checkmark didn't come thru..

BUT

It happened to me again just now (from a Windows client, to the same person, still on iPhone) and just for kicks I went and checked the first message... and it had a very different story to tell.

Sent | Sunday, December 2, 2018 3:26 PM (1543782418702)
Received | Sunday, December 2, 2018 4:32 PM (1543786356824)

So even though when I first checked it, it said received at the exact same time (3:26), now looking back it claims it was received much later. Could it have gotten updated to the time it was "read"? Or did it actually only get delivered then? I don't know, you guys are the developers.

(It's still doing it now, with every msg I send - not sure if the time (saying it was delivered instantly) can be trusted any more - maybe the 2nd check mark has the authority here?)

Thank you for all your hard work. (Oh and I have the latest Signal on Android if that matters)

Log:
https://debuglogs.org/56e3fb5a433857160bf4013d4b138ebbd72b5e1e049f37490107368c3cfe90f4

[greyson-signal]

Hey, this was confirmed as an iOS issue and is actively being worked on.
Thank you everyone for the detailed information!

On Sun, Dec 2, 2018, 3:08 PM MomentofClarity <[email protected]
wrote:

Same here, and I've been up for over 36 hrs at this point and I am too
exhausted to help diagnose the issue (by trying it from multiple platforms
and with various contacts, etc).

But I have some potentially useful observations and a debug log. I'm
staying far, far away from the phone today so this is on desktop clients,
first time was this afternoon at 3:26 EST from Ubuntu 18.04 running the
latest Signal going to an iPhone. I noticed only one checkmark after some
time (maybe 10 mins) had passed which was odd, so I clicked on the "more
info" thing and it said it was received the minute it was sent. So I
figured the 2nd checkmark didn't come thru..

BUT

It happened to me again just now (from a Windows client, to the same
person, still on iPhone) and just for kicks I went and checked the first
message... and it had a very different story to tell.

Sent | Sunday, December 2, 2018 3:26 PM (1543782418702)
Received | Sunday, December 2, 2018 4:32 PM (1543786356824)

So even though when I first checked it, it said received at the exact same
time (3:26), now looking back it claims it was received much later. Could
it have gotten updated to the time it was "read"? Or did it actually only
get delivered then? I don't know, you guys are the developers.

(It's still doing it now, with every msg I send - not sure if the time
(saying it was delivered instantly) can be trusted any more - maybe the 2nd
check mark has the authority here?)

Thank you for all your hard work. (Oh and I have the latest Signal on
Android if that matters)

Log:

https://debuglogs.org/56e3fb5a433857160bf4013d4b138ebbd72b5e1e049f37490107368c3cfe90f4

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[charlesmchen-signal]

This issue has been fixed in a new version of Signal iOS which will be released soon.