Signal-android: App permanently stops sending & receiving messages or calls

[DarkCoridor]

I have:

• [x] searched open and closed issues for duplicates
• [x] read https://github.com/WhisperSystems/Signal-Android/wiki/Submitting-useful-bug-reports

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Bug description

Signal suddenly stops sending and receiving new messages or calls in the Android app only while Desktop app keeps working fine. No incoming messages are displayed.

Steps to reproduce

• Install Noise app and register with a phone number
• Link with the Desktop application
• Use OpenVPN (perhaps irrelevant?)
• Use Signal app as expected for days to weeks

Actual result: Outgoing text messages hang in non-sending state with three animated bouncy dots ... indefinitely. Restarting phone, switching networks, nothing seems to help. The only thing I can do to fix the issue is to reinstall the app completely.

Expected result: App should function as normally.

Device info

Device: HTC Nexus 9
Android version: ASOP 7.1.1
Signal version: Noise 4.9.8-0

Link to debug log

https://gist.github.com/anonymous/51cd2d91e6864be3dcbea605c080f6fb

IIUC, the log seems to show the app is downloading new messages.

[nrizzio]

Per https://github.com/WhisperSystems/Signal-Android/issues/6336#issuecomment-284975110, Noise isn't supported here.

[DarkCoridor]

As I understand it, since 1669731329bcc32c84e33035a67a2fc22444c24b was merged, this is not "other people's products" unless simply making a build is considered as such. In which case, I will install https://whispersystems.org/android/apk/ and see if I encounter this again.

[moxie0]

Sorry you're having problems, but you would need to get support from the Noise developers for their app, we can only offer support for Signal.

[DarkCoridor]

Hi @moxie0 me again here. After a couple months of using the APK from your website- I encountered the same bug twice. The first time Signal recovered a few hours later. The second time it did not recover after 24+ hrs. Here is the log https://gist.github.com/anonymous/184be5550a1ec8593298cc1eda8a6068