Sickchill: Unable to connect to provider T411

[dache63]

Before submitting your issue:

Enable debug logging in SickRage settings, reproduce the error (be sure to disable after the bug is fixed)

Branch/Commit: master / 4b3dad8eec3e238b1cadc809acf8e0e26deb9eb3
OS: Debian jessie
What you did: search for needed episodes
What happened: "Unable to connect to provider T411"
What you expected:
Logs:

PASTE LOGS HERE

Journal des événements

2017-04-06 10:18:04 INFO SEARCHQUEUE-BACKLOG-153021 :: No needed episodes found during backlog search for: [The Walking Dead]
2017-04-06 10:18:04 WARNING SEARCHQUEUE-BACKLOG-153021 :: [T411] :: Unable to connect to provider
2017-04-06 10:18:04 WARNING SEARCHQUEUE-BACKLOG-153021 :: [T411] :: Unable to connect to provider
2017-04-06 10:18:04 WARNING SEARCHQUEUE-BACKLOG-153021 :: [T411] :: Unable to connect to provider
2017-04-06 10:18:04 WARNING SEARCHQUEUE-BACKLOG-153021 :: [T411] :: Unable to connect to provider
2017-04-06 10:18:04 WARNING SEARCHQUEUE-BACKLOG-153021 :: [T411] :: Unable to connect to provider
2017-04-06 10:18:04 WARNING SEARCHQUEUE-BACKLOG-153021 :: [T411] :: Unable to connect to provider
2017-04-06 10:18:04 WARNING SEARCHQUEUE-BACKLOG-153021 :: [T411] :: Unable to connect to provider
2017-04-06 10:18:03 INFO SEARCHQUEUE-BACKLOG-153021 :: [T411] :: Performing episode search for The Walking Dead

[christrodr]

Same problem here.

[jery19]

Same behaviour observed.
OS : Raspbian
Tried to ping the site from the same machine with success, but still gets the "unable to connect" in Sickrage.

2017-04-06 07:25:27 INFO SEARCHQUEUE-BACKLOG-324227 :: No needed episodes found during backlog search for: [Trop]
2017-04-06 07:25:27 WARNING SEARCHQUEUE-BACKLOG-324227 :: [T411] :: Unable to connect to provider
2017-04-06 07:25:27 DEBUG SEARCHQUEUE-BACKLOG-324227 :: [T411] :: Requested a json response but response was not json, check the url: https://api.t411.ai/auth
2017-04-06 07:25:27 DEBUG SEARCHQUEUE-BACKLOG-324227 :: [T411] :: With post data: username=*&password=*
2017-04-06 07:25:27 DEBUG SEARCHQUEUE-BACKLOG-324227 :: [T411] :: POST URL: https://api.t411.ai/auth [Status: 200]
2017-04-06 07:25:26 WARNING SEARCHQUEUE-BACKLOG-324227 :: [T411] :: Unable to connect to provider
2017-04-06 07:25:26 DEBUG SEARCHQUEUE-BACKLOG-324227 :: [T411] :: Requested a json response but response was not json, check the url: https://api.t411.ai/auth
2017-04-06 07:25:26 DEBUG SEARCHQUEUE-BACKLOG-324227 :: [T411] :: With post data: username=*&password=**
2017-04-06 07:25:26 DEBUG SEARCHQUEUE-BACKLOG-324227 :: [T411] :: POST URL: https://api.t411.ai/auth [Status: 200]
2017-04-06 07:25:25 WARNING SEARCHQUEUE-BACKLOG-324227 :: [T411] :: Unable to connect to provider
2017-04-06 07:25:25 DEBUG SEARCHQUEUE-BACKLOG-324227 :: [T411] :: Requested a json response but response was not json, check the url: https://api.t411.ai/auth
2017-04-06 07:25:25 DEBUG SEARCHQUEUE-BACKLOG-324227 :: [T411] :: With post data: username=*&password=**
2017-04-06 07:25:25 DEBUG SEARCHQUEUE-BACKLOG-324227 :: [T411] :: POST URL: https://api.t411.ai/auth [Status: 200]
2017-04-06 07:25:24 WARNING SEARCHQUEUE-BACKLOG-324227 :: [T411] :: Unable to connect to provider
2017-04-06 07:25:24 DEBUG SEARCHQUEUE-BACKLOG-324227 :: [T411] :: Requested a json response but response was not json, check the url: https://api.t411.ai/auth
2017-04-06 07:25:24 DEBUG SEARCHQUEUE-BACKLOG-324227 :: [T411] :: With post data: username=*&password=**
2017-04-06 07:25:24 DEBUG SEARCHQUEUE-BACKLOG-324227 :: [T411] :: POST URL: https://api.t411.ai/auth [Status: 200]
2017-04-06 07:25:23 WARNING SEARCHQUEUE-BACKLOG-324227 :: [T411] :: Unable to connect to provider
2017-04-06 07:25:23 DEBUG SEARCHQUEUE-BACKLOG-324227 :: [T411] :: Requested a json response but response was not json, check the url: https://api.t411.ai/auth
2017-04-06 07:25:23 DEBUG SEARCHQUEUE-BACKLOG-324227 :: [T411] :: With post data: username=*&password=**
2017-04-06 07:25:23 DEBUG SEARCHQUEUE-BACKLOG-324227 :: [T411] :: POST URL: https://api.t411.ai/auth [Status: 200]
2017-04-06 07:25:23 WARNING SEARCHQUEUE-BACKLOG-324227 :: [T411] :: Unable to connect to provider
2017-04-06 07:25:23 DEBUG SEARCHQUEUE-BACKLOG-324227 :: [T411] :: Requested a json response but response was not json, check the url: https://api.t411.ai/auth
2017-04-06 07:25:23 DEBUG SEARCHQUEUE-BACKLOG-324227 :: [T411] :: With post data: username=*&password=**
2017-04-06 07:25:23 DEBUG SEARCHQUEUE-BACKLOG-324227 :: [T411] :: POST URL: https://api.t411.ai/auth [Status: 200]
2017-04-06 07:25:22 WARNING SEARCHQUEUE-BACKLOG-324227 :: [T411] :: Unable to connect to provider
2017-04-06 07:25:22 DEBUG SEARCHQUEUE-BACKLOG-324227 :: [T411] :: Requested a json response but response was not json, check the url: https://api.t411.ai/auth
2017-04-06 07:25:22 DEBUG SEARCHQUEUE-BACKLOG-324227 :: [T411] :: With post data: username=*&password=**
2017-04-06 07:25:22 DEBUG SEARCHQUEUE-BACKLOG-324227 :: [T411] :: POST URL: https://api.t411.ai/auth [Status: 200]
2017-04-06 07:25:22 WARNING SEARCHQUEUE-BACKLOG-324227 :: [T411] :: Unable to connect to provider
2017-04-06 07:25:22 DEBUG SEARCHQUEUE-BACKLOG-324227 :: [T411] :: Requested a json response but response was not json, check the url: https://api.t411.ai/auth
2017-04-06 07:25:22 DEBUG SEARCHQUEUE-BACKLOG-324227 :: [T411] :: With post data: username=*&password=**
2017-04-06 07:25:22 DEBUG SEARCHQUEUE-BACKLOG-324227 :: [T411] :: POST URL: https://api.t411.ai/auth [Status: 200]
2017-04-06 07:25:21 WARNING SEARCHQUEUE-BACKLOG-324227 :: [T411] :: Unable to connect to provider
2017-04-06 07:25:21 DEBUG SEARCHQUEUE-BACKLOG-324227 :: [T411] :: Requested a json response but response was not json, check the url: https://api.t411.ai/auth
2017-04-06 07:25:21 DEBUG SEARCHQUEUE-BACKLOG-324227 :: [T411] :: With post data: username=*&password=**
2017-04-06 07:25:21 DEBUG SEARCHQUEUE-BACKLOG-324227 :: [T411] :: POST URL: https://api.t411.ai/auth [Status: 200]
2017-04-06 07:25:20 WARNING SEARCHQUEUE-BACKLOG-324227 :: [T411] :: Unable to connect to provider
2017-04-06 07:25:20 DEBUG SEARCHQUEUE-BACKLOG-324227 :: [T411] :: Requested a json response but response was not json, check the url: https://api.t411.ai/auth
2017-04-06 07:25:20 DEBUG SEARCHQUEUE-BACKLOG-324227 :: [T411] :: With post data: username=*&password=**
2017-04-06 07:25:20 DEBUG SEARCHQUEUE-BACKLOG-324227 :: [T411] :: POST URL: https://api.t411.ai/auth [Status: 200]
2017-04-06 07:25:20 WARNING SEARCHQUEUE-BACKLOG-324227 :: [T411] :: Unable to connect to provider
2017-04-06 07:25:20 DEBUG SEARCHQUEUE-BACKLOG-324227 :: [T411] :: Requested a json response but response was not json, check the url: https://api.t411.ai/auth
2017-04-06 07:25:20 DEBUG SEARCHQUEUE-BACKLOG-324227 :: [T411] :: With post data: username=*&password=**
2017-04-06 07:25:20 DEBUG SEARCHQUEUE-BACKLOG-324227 :: [T411] :: POST URL: https://api.t411.ai/auth [Status: 200]
2017-04-06 07:25:19 WARNING SEARCHQUEUE-BACKLOG-324227 :: [T411] :: Unable to connect to provider
2017-04-06 07:25:19 DEBUG SEARCHQUEUE-BACKLOG-324227 :: [T411] :: Requested a json response but response was not json, check the url: https://api.t411.ai/auth
2017-04-06 07:25:19 DEBUG SEARCHQUEUE-BACKLOG-324227 :: [T411] :: With post data: username=*&password=**
2017-04-06 07:25:19 DEBUG SEARCHQUEUE-BACKLOG-324227 :: [T411] :: POST URL: https://api.t411.ai/auth [Status: 200]
2017-04-06 07:25:19 WARNING SEARCHQUEUE-BACKLOG-324227 :: [T411] :: Unable to connect to provider
2017-04-06 07:25:19 DEBUG SEARCHQUEUE-BACKLOG-324227 :: [T411] :: Requested a json response but response was not json, check the url: https://api.t411.ai/auth
2017-04-06 07:25:19 DEBUG SEARCHQUEUE-BACKLOG-324227 :: [T411] :: With post data: username=*&password=**
2017-04-06 07:25:19 DEBUG SEARCHQUEUE-BACKLOG-324227 :: [T411] :: POST URL: https://api.t411.ai/auth [Status: 200]
2017-04-06 07:25:18 INFO SEARCHQUEUE-BACKLOG-324227 :: [T411] :: Performing episode search for Trop
2017-04-06 07:25:18 DEBUG SEARCHQUEUE-BACKLOG-324227 :: [T411] :: Fallback episode search initiated
2017-04-06 07:25:16 WARNING SEARCHQUEUE-BACKLOG-324227 :: [T411] :: Unable to connect to provider
2017-04-06 07:25:16 DEBUG SEARCHQUEUE-BACKLOG-324227 :: [T411] :: Requested a json response but response was not json, check the url: https://api.t411.ai/auth
2017-04-06 07:25:15 DEBUG SEARCHQUEUE-BACKLOG-324227 :: [T411] :: With post data: username=*&password=***
2017-04-06 07:25:15 DEBUG SEARCHQUEUE-BACKLOG-324227 :: [T411] :: POST URL: https://api.t411.ai/auth [Status: 200]
2017-04-06 07:25:15 INFO SEARCHQUEUE-BACKLOG-324227 :: [T411] :: Performing season pack search for Trop

[christrodr]

I've tested on couchpotato and he found what I want, so I think the problem is on sickrage, not in t411

[jery19]

I confirm, couchpotato works here also, but not SickRage.

[sharkykh]

How did you set it up in CouchPotato?
Because it doesn't look like T411 is a provider that is built into CouchPotato by default.

[sharkykh]

BTW the site is reachable, yes, but the API responds to all requests with "ok" instead of an actual response.

[fsiegwald-zz]

Hi !

I have exactly the same problem since few days.
CouchPotato is ok with same settings !

[christrodr]

@sharkykh , it's a plugin to use t411 in Couchpotato.

[Amonbofils]

Same issue here, works fine with Couchpotato but unable to connect from Sickrage!

[sharkykh]

The CouchPotato plugin is not using the API like SickRage does.

T411 need to fix their API.

Go and check the site's forums for announcements about their API service.

[slynet76]

Same issue on sickrage :(

[T411] :: Unable to connect to provider

No info on T411.ai ...

[jery19]

Someone commented on the help channel the API is on maintenance and they are working on it. No ETA was given. Information is second hand and cannot be verified.

[elneruda]

t411 provider on Couchpotato from djoole : https://github.com/djoole/couchpotato.provider.t411 works with BeautifulSoup : html parser whereas t411 provider on Sickrage works with Rest t411 API.
That's why t411 works fine on Couchpotato and not on Sickrage

[LlaMaHh]

Same issue here since a week now :s Anyone has news about that API ?

[sharkykh]

You should ask the site developers through the proper channels like posting on the forums or via IRC...

[thenamelessthing]

Same problem here..

[elneruda]

Follow services availability : http://irc.t411.ai/screens/ms/tutoriels/Nathann83/ip_t411.php

[alphayax]

Follow forum : https://forum.t411.ai/discussion/45826/bugs-informations-demandes/p2

[jery19]

API seems to be working fine today. Let's hope it stays that way for a while...