Sickchill: Cant add some new shows - not found in TVDB

[biscuits99]

Adding shows isnt an issue, I can add quite a lot without issue, but some refuse to be found.

Examples that return no results are:
Girls
24
The Walking Dead
House

Branch/Commit: https://rnxtras.com/addons/sickrage-readynas-4-x86 (March 11, 2016)
OS: NetGear ReadyNAS OS4 x86
What you did: Adding new Show (Girls)
What happened: Result Not found
What you expected: Result to be found

Logs: I enabled debug logs, but they dont seem to show the search for show process?
Or at least not when I look at the logs here: errorlogs/viewlog/

[SickRage2]

Thanks for the issue report! Before a real human comes by, please make sure your report has all the below criteria checked

• [ ] Include basic information: Branch/Commit, OS, What you did, What happened, What you expected
• [ ] Enable debug logging (be sure to disable after the bug is fixed)
• [ ] Post debug logs, either inline (for smaller logs) or using gist

Please make sure you also read how to create an issue and followed all of the steps.

The title should describe your issue. Having "SR not working" or "I get this bug" for 100 issues, isn't really helpful. We will close issues if there isn't enough information.

Sometimes the devs may seem like grunts and respond with short answers. This isn't (always) because the dev hates you, but because he's on mobile or busy fixing bugs. If something isn't clear, please let us know, and this bot may get updated to automatically answer you.

Thanks!

[neoatomic]

Its working fine here.:

[biscuits99]

Can I check which version you are running, and do you have anything under your indexers drop down other than theTVDB?
You can see this issues I'm getting here:
https://youtu.be/SElDP0ExcB8

If there are any tests I should try, please let me know.

[neoatomic]

Really strange.
(I'm using the latest Develop, but that should not be an issue here.)

Wondering if it could be related to the Locale you have setup. (special character issues)
You can check that on the help & info page. it should be UTF-8

[biscuits99]

Thanks for your help.
Here are my settings.

I previously had the other Sickrage installed, and before that Sickbeard, but I'm pretty sure I fully uninstalled both before installing this one yesterday.

[neoatomic]

Sadly i cant explain this behavior. Your Python & Openssl are outdated, but that should not have any effect here...

What you can try is use an app on your phone to try adding the shows. (showsrage or other) It uses Sickrage's API instead of the GUI. Will be interesting to see if that works.

[biscuits99]

Thanks for your suggestion.
I tried showsrage on my android device, and it returned the same results as sickrage on my PC. So when I tried Girls, it didnt return anything, just as my PC doesnt.

Showsrage happily returned my existing shows, so it connected fine to Sickrage without issue, but has the same issue with the results.
This URL works fine inmy browser, but I cant get it in the SR results
http://thetvdb.com/?tab=series&id=220411

Not sure if its relavant but I think this appeared when I was using showsrage
2016-04-23 23:28:44 TORNADO :: API :: year=1 is before 1900; the datetime strftime() methods require year >= 1900

[neoatomic]

@biscuits99 Think i finally found something.

All the shows you listed (that dont work) do return at least 1 other show that has an " unknown" air-date. If you look at my above screenshot you see one of those results :

Girls and Boys - Sex and British Pop (started on UNKNOWN)

So it seems because they are missing an valid air-date the whole results list isn't shown.
But as its working fine on my own install, it must be something specific to your setup.
As Python is outdated i would first try to update that to v 2.7.10 to exclude that as a reason.

Also @miigotu might have an idea whats happening here.

[biscuits99]

Thanks very much for the pointer. I'll see if I can update Python.

[biscuits99]

No change I'm afraid.
Here is a list that I cant get working, do they all follow the airdate issue you noticed above?

[biscuits99]

I have PHP 5.2 installed if thats relevamt

NAS:~# php -v
PHP 5.2.0-8+etch16 (cli) (built: Nov 24 2009 11:14:47)
Copyright (c) 1997-2006 The PHP Group
Zend Engine v2.2.0, Copyright (c) 1998-2006 Zend Technologies

I could update to 5.4 or 5.6 if you think that would make a difference.

[miigotu]

Python, not php. You need 2.7.9 to 2.7.11

[biscuits99]

That should be ok then - I updated Python to 2.7.10 - thats up in the screenshot just above.

[neoatomic]

@biscuits99 Yes, just checked the others. All of them have at least 1 "unknown" show airdate in the results list.
So that seems to be the issue here. For some reason that prevents the search results form being displayed...

[neoatomic]

As a temporary workaround you could add the show over Sickrage's API.
http://IP:PORT/api/YOUR-API-KEY-HERE/?cmd=show.addnew&tvdbid=220411

Just add the different tvdb id's at the end. (220411 = for Girls)

But its not a solution for the search result issue you are having.

[biscuits99]

That worked! Thanks a lot :+1:
The response was:
{"data": {"name": "Vikings"}, "message": "Vikings has been queued to be added", "result": "success"}

Do you know if I can do the same for shows I already have on my disk and just want a new entry to point to them?

EDIT: It certainly seems to work fine for pre-existing shows. Thanks!

[neoatomic]

Yes, but that needs some extra commands. path etc.
The apibuilder will let you do that. : http://IP:PORT//apibuilder#command-show-addexisting

[biscuits99]

Ah - hmm, they seem to have found the files without me adding the extra parameters, hope I havent damaged the install doing it that way?

[neoatomic]

No, thats all fine. :)
The main difference between the two is just the (custom) Path. So worst case you have to move the existing files into a new folder that SR created.

Also see if you can enable metadata (Settings--> post-processing-->metadata-->KODI12+ --> tvshow.nfo
That way you can add existing shows without searching for them in the future. SR will recognize the show automatically when it finds that tvshow.nfo file in an existing folder.

[biscuits99]

I'll give that a go. Thanks very much for your time on this issue.
I'm all back up and running :+1:

[diarmaidocualain]

The same thing happened to me. I wished to add the TV show "Travelers", which first aired in 2016. Making a search in the GIU, gives the following:

Travelers 2015-03-06 theTVDB
A.J.'s Time Travelers 1995-11-01 theTVDB
A Traveler's Guide to the Planets 2010-02-14 theTVDB

Neither of which is the correct 2016 one. However, if I use the TVDB number and the API call, it works correctly:

http://192.168.123.100:8081/api/12345678910/?cmd=show.addnew&tvdbid=314544

which gives the following output: {"data": {"name": "Travelers (2016)"}, "message": "Travelers (2016) has been queued to be added", "result": "success"}

[diarmaidocualain]

It would be worth reading this thread here before using the link given by patrickstaarink above. https://www.reddit.com/r/sickrage/comments/7q0hly/whats_up_with_the_2_different_versions_of_sickrage/

[miigotu]

@patrickstaarink you would be incorrect. and dont post that scammer here again, thanks.

[miigotu]

@diarmaidocualain you need to search it exactly "Travelers (2016)"

[miigotu]

Some peoples kids.