Sickchill: Cant open sickrage today

[syrys]

Hey Guys,

First of all, im used the windows SR installer, installed last year sometime. Im not 100% sure of the current version, as i cannot get in to the UI, but auto update was set, so likely a very recent update from few hours ago?

Anyway, SR worked just fine about 4 hours ago. When i tried to load it now, it shows an error instead of showing the web UI. Thus not being able to do anything at all. Error is as follows:

This site can’t be reached

localhost refused to connect.
ERR_CONNECTION_REFUSED

or

This site can’t be reached

PC_NAME refused to connect.
ERR_CONNECTION_REFUSED

I access SR using localhost:8081 or PC_NAME:8081 (if i use another computer on the network). All worked fine for months, worked fine this morning. How can i debug/fix this?

I did absolutely nothing. Restarted several times, and still nothing :(

[SickRage2]

Thanks for the issue report! Before a real human comes by, please make sure your report has all the below criteria checked

• [ ] Include basic information: Branch/Commit, OS, What you did, What happened, What you expected
• [ ] Enable debug logging (be sure to disable after the bug is fixed)
• [ ] Post debug logs, either inline (for smaller logs) or using gist

Please make sure you also read how to create an issue and followed all of the steps.

The title should describe your issue. Having "SR not working" or "I get this bug" for 100 issues, isn't really helpful. We will close issues if there isn't enough information.

Sometimes the devs may seem like grunts and respond with short answers. This isn't (always) because the dev hates you, but because he's on mobile or busy fixing bugs. If something isn't clear, please let us know, and this bot may get updated to automatically answer you.

Thanks!

[zanesc]

i can confirm that this is happening to me as well and that it just started today (auto-update is on).

OS: Windows 10
Branch: Master
Commit Hash: 394072f7cd865dcd0472e503fb903206b36d25f7

[h04]

Me too - Windows 10, Master Branch, auto-update. The Python process replicates itself indefinitely and will not close by killing the process, but requires me to run the Stop Server link. It is also eating up a ton of processor power and RAM.

[uhnonuhmuhs]

Same issue. Running latest SickRage with auto-update enabled on a Debian (OpenMediaVault) install.

[Nitro996]

Same issue. Running latest SickRage with auto-update enabled on DSM 6

[darkdante83]

same here. DSM 6 with auto update

[phoenixmillenia]

I have the same issue, checked the logs, its something to do with checking git:

2016-04-11 21:14:19 WARNING MAIN :: Unable to setup GitHub properly. GitHub will not be available. Error: 403 {u'documentation_url': u'https://developer.github.com/v3/#rate-limiting', u'message': u"API rate limit exceeded for [IP]

[Nomelas]

me too, had to reload from an old backup and it now works but localhost:8081/config/general/ is giving a mako error:

File C:/SickRage/SickRage/gui/slick/views/config_general.mako:242, in render_content:
% for lang in [language for language in os.listdir('locale') if '_' in language]:

WindowsError: [Error 3] The system cannot find the path specified: 'locale/_._'

I'm guessing the language update is the cause of this.

[phoenixmillenia]

got it working, just followed the instructions on the site under update problems. Looks like this was already fixed, it just can't download the fix because it won't start.
https://github.com/SickRage/sickrage.github.io

[zanesc]

works by running "git pull" manually.

[Nitro996]

How do I fix it on DSM?

edit: had to install Git Server from synology to use git commands via ssh

[miigotu]

Synology you dont need to install git server.

DSM6: (substitute sickbeard-custom with sickrage if you are using the sickrage package)

ssh admin@ipaddress
sudo su sickbeard-custom -s /bin/sh
cd /usr/local/sickbeard-custom/var/SickRage
/usr/local/git/bin/git pull

DSM5: (substitute sickbeard-custom with sickrage if you are using the sickrage package)

ssh root@ipaddress
su sickbeard-custom -s /bin/sh
cd /usr/local/sickbeard-custom/var/SickRage
/usr/local/git/bin/git pull

Windows:

open command prompt,
cd C:/SickRage/SickRage
C:/SickRage/Git/git.exe pull

Linux:
cd path_to_SickBeard.py
git pull

[miigotu]

This was an unfortunate error, it was however fixed immediately and aside form the minor annoyance of a manual git pull it is harmless

[mcwalton]

Whenever I attempt to run
sudo sickbeard-custom -s /bin/sh

I get "sickbeard-custom: command not found".

Currently a bit more than a minor annoyance honestly.

[miigotu]

Not sudo.

su sickbeard-custom -s /bin/sh

Or DSM6:

sudo su sickbeard-custom -s /bin/sh

If you cant handle a few minor issues now and then no-one is forcing you to use it. I mean, its not like you paid for it.

[mcwalton]

I'm running DSM6, so I ran the command under DSM6.

"su" gives me "permission denied".

[miigotu]

^

[mcwalton]

So does that mean you have no solution for me?

You're right, I don't have to use it, and I'm pretty sure I switched to this fork because of problems like this in the last one.

[miigotu]

Dude, there was an error in one commit that only effected synology. It was fixed within 20 minutes. Being an ass doesn't make anyone want to help you I just makes me want to tell you to fuck off. Read 3 damn comments up. The solution is there.

[fire222]

I know this is an old thread but it happened again sickrage just says This site can’t be reached localhost refused to connect. anyone else having this problem? I have done nothing to my computer it just stopped working about 2 days ago maybe less

[sharkykh]

@fire222 try the method suggested here

[fire222]

thank you for responding sharkykh but I have no idea how to do that I'm computer dumb..do I open a command prompt and type that in? I am using windows 10 (sorry for the dumb question)

[sharkykh]

That depends on how you installed SickRage.
First stop SickRage, then go to your SickRage installation folder.

I'm guessing you installed using the Windows installer.
If you have folders like "Git", "Python", "Installer", "SickRage",
enter "SickRage", hold shift and then right click, select "Open command prompt here".
Enter these commands:

..\Git\cmd\git remote set-url origin https://github.com/SickRage/SickRage.git
..\Git\cmd\git fetch origin
..\Git\cmd\git checkout master
..\Git\cmd\git branch -u origin/master
..\Git\cmd\git reset --hard origin/master
..\Git\cmd\git pull

---

In case you didn't install using the installer:

If your SickRage folder contains many files and folders like "gui", "lib", "sickrage", "sickbeard":
Hold shift and then right click, select "Open command prompt here".
Enter these commands:

git remote set-url origin https://github.com/SickRage/SickRage.git
git fetch origin
git checkout master
git branch -u origin/master
git reset --hard origin/master
git pull

[fire222]

tried that it just says git is not recognized as an internal or external command I must be doing something wrong and it looks like sickrage isn't running at all after the last update..I don't see it in task manager

[sharkykh]

open a new issue with all the required information. plus a screenshot of your SickRage folder