Server: Internal Server Error with Swift v3

Created on 6 Dec 2018 · 14Comments · Source: nextcloud/server

I've installed Nextcloud on a VM running CentOS (I've also tried using Ubuntu), after first installation I've added the Object Storage (for swift v3) configuration, restarted httpd (or apache2 on ubuntu), relogged in and got a 500 (see attachment below)

Steps to reproduce

Install Nextcloud and basic configuration
Add a Swift v3 Object Storage to Configuration
Restart httpd (or apache2)

Expected behaviour

Work as after first configuration

Actual behaviour

After login got internal server error

Server configuration

Operating system:

Web server:

Database:
Mariadb 10.3
PHP version:
7.2
Nextcloud version: (see Nextcloud admin page)
14.0.4
Updated from an older Nextcloud/ownCloud or fresh install:
fresh install
Where did you install Nextcloud from:

Signing status:

fail

List of activated apps:

App list

no app

Nextcloud configuration:

Config report

{
    "system": {
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "owncloud.lab2.ovh"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "mysql",
        "version": "14.0.4.2",
        "overwrite.cli.url": "http:\/\/owncloud.lab2.ovh\/nextcloud",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "mysql.utf8mb4": true,
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpmode": "smtp",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpauthtype": "LOGIN",
        "mail_smtpauth": 1,
        "mail_smtpsecure": "tls",
        "mail_smtpport": "587",
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "objectstore": {
            "class": "OC\\Files\\ObjectStore\\Swift",
            "arguments": {
                "autocreate": false,
                "user": {
                    "name": "admin",
                    "password": "password",
                    "domain": {
                        "name": "default"
                    }
                },
                "scope": {
                    "project": {
                        "name": "admin",
                        "domain": {
                            "name": "default"
                        }
                    }
                },
                "tenantName": "admin",
                "serviceName": "swift",
                "region": "RegionOne",
                "url": "http:\/\/url:5000\/v3",
                "bucket": "nextcloud"
            }
        },
        "maintenance": false
    }
}

Are you using external storage, if yes which one: swift v3

Are you using encryption: no

Are you using an external user-backend, if yes which one: no

Client configuration

Browser: Chrome

Operating system: Archlinux

Logs

Web server error log

nothing

Nextcloud log (data/nextcloud.log)

Nextcloud log

{
    "app": "index",
    "level": 3,
    "message": {
        "Code": 0,
        "CustomMessage": "--",
        "Exception": "OCP\\Files\\NotFoundException",
        "File": "/var/www/html/nextcloud/lib/private/legacy/helper.php",
        "Line": 544,
        "Message": "",
        "Trace": [
            {
                "args": [
                    "/",
                    false
                ],
                "class": "OC_Helper",
                "file": "/var/www/html/nextcloud/apps/files/lib/Controller/ViewController.php",
                "function": "getStorageInfo",
                "line": 128,
                "type": "::"
            },
            {
                "args": [],
                "class": "OCA\\Files\\Controller\\ViewController",
                "file": "/var/www/html/nextcloud/apps/files/lib/Controller/ViewController.php",
                "function": "getStorageInfo",
                "line": 157,
                "type": "->"
            },
            {
                "args": [
                    "",
                    "",
                    null,
                    false
                ],
                "class": "OCA\\Files\\Controller\\ViewController",
                "file": "/var/www/html/nextcloud/lib/private/AppFramework/Http/Dispatcher.php",
                "function": "index",
                "line": 166,
                "type": "->"
            },
            {
                "args": [
                    {
                        "__class__": "OCA\\Files\\Controller\\ViewController"
                    },
                    "index"
                ],
                "class": "OC\\AppFramework\\Http\\Dispatcher",
                "file": "/var/www/html/nextcloud/lib/private/AppFramework/Http/Dispatcher.php",
                "function": "executeController",
                "line": 99,
                "type": "->"
            },
            {
                "args": [
                    {
                        "__class__": "OCA\\Files\\Controller\\ViewController"
                    },
                    "index"
                ],
                "class": "OC\\AppFramework\\Http\\Dispatcher",
                "file": "/var/www/html/nextcloud/lib/private/AppFramework/App.php",
                "function": "dispatch",
                "line": 118,
                "type": "->"
            },
            {
                "args": [
                    "ViewController",
                    "index",
                    {
                        "__class__": "OC\\AppFramework\\DependencyInjection\\DIContainer"
                    },
                    {
                        "_route": "files.view.index"
                    }
                ],
                "class": "OC\\AppFramework\\App",
                "file": "/var/www/html/nextcloud/lib/private/AppFramework/Routing/RouteActionHandler.php",
                "function": "main",
                "line": 47,
                "type": "::"
            },
            {
                "args": [
                    {
                        "_route": "files.view.index"
                    }
                ],
                "class": "OC\\AppFramework\\Routing\\RouteActionHandler",
                "function": "__invoke",
                "type": "->"
            },
            {
                "args": [
                    {
                        "__class__": "OC\\AppFramework\\Routing\\RouteActionHandler"
                    },
                    {
                        "_route": "files.view.index"
                    }
                ],
                "file": "/var/www/html/nextcloud/lib/private/Route/Router.php",
                "function": "call_user_func",
                "line": 297
            },
            {
                "args": [
                    "/apps/files/"
                ],
                "class": "OC\\Route\\Router",
                "file": "/var/www/html/nextcloud/lib/base.php",
                "function": "match",
                "line": 987,
                "type": "->"
            },
            {
                "args": [],
                "class": "OC",
                "file": "/var/www/html/nextcloud/index.php",
                "function": "handleRequest",
                "line": 42,
                "type": "::"
            }
        ]
    },
    "method": "GET",
    "remoteAddr": "xxxx",
    "reqId": "XAlTA3HdGsSnyRAaoRZH8AAAAAY",
    "time": "2018-12-06T16:49:07+00:00",
    "url": "/nextcloud/index.php/apps/files/",
    "user": "admin",
    "userAgent": "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/71.0.3578.80 Safari/537.36",
    "version": "14.0.4.2"
}

Browser log

Insert your browser log here, this could for example include:

500 on /nextcloud/index.php/apps/files

0. Needs triage bug object storage

Source

charliemaiors

👍1

All 14 comments

This bug is present also on v15.0.0.10

charliemaiors on 11 Dec 2018

Seems to be the same problem as described in:

https://github.com/nextcloud/server/issues/11264

mlanner on 3 Jan 2019

@charliemaiors just guessing: does the nextcloud bucket exists? If not, create it, or change "autocreate": true in objectstore setup.

vpecinka on 23 Jan 2019

The nextcloud bucket was created and populated by the server. But after
that the server shows the error and is unusable.

Il giorno mer 23 gen 2019, 17:05 Vlastimil Pečínka notifications@github.com
ha scritto:

@charliemaiors https://github.com/charliemaiors just guessing: does the
nextcloud bucket exists? If not, create it, or change "autocreate": true
in objectstore setup.

—
You are receiving this because you were mentioned.
Reply to this email directly, view it on GitHub
https://github.com/nextcloud/server/issues/12893#issuecomment-456859877,
or mute the thread
https://github.com/notifications/unsubscribe-auth/AEWzApn73xDIRbNlP4uJBh8Q1zpU6vlbks5vGIg0gaJpZM4ZG6am
.

charliemaiors on 23 Jan 2019

I'm experiencing the same issue with Nextcloud 15.0.7 and AWS S3 as primary object storage.

lubo on 6 May 2019

So, today I've tried with 16.0.1 and AWS S3 as primary object storage. After logging in with admin, I received the same error as before. However, this time I've tried navigating to /settings/admin/overview, which worked. Then I tried navigating back to /apps/files/ and it worked too! After that I tried logging out and in a couple of times, creating a new user and log in/out with him too and everything seems to be working.

@charliemaiors Does this work for you too?

lubo on 24 May 2019

👍1

I got the same error on Nextcloud 15.0.10, I really need this for my current deployment. Using OpenStack Swift with v2 auth.

leo-lb on 10 Jul 2019

Please share your logs :+1: (+ nextcloud version, which primary storage)

kesselb on 10 Jul 2019

@kesselb It throws this exception: https://github.com/nextcloud/server/blob/v15.0.10/lib/private/legacy/helper.php#L514

when visiting app/files/

Config:

  'objectstore' => 
    array (
      'class' => '\\OC\\Files\\ObjectStore\\Swift',
      'arguments' => 
        array (
          'username' => 'x',
          'password' => 'x',
          'bucket' => 'x',
          'autocreate' => false,
          'region' => 'x',
          'url' => 'https://auth.cloud.ovh.net/v2.0',
          'tenantName' => 'x',
          'serviceName' => 'swift',
        ),
    ),

I can add the same configuration as External Storage within Nextcloud for use as secondary storage and it works well but when setting as primary it does not, configuration is the same.

leo-lb on 10 Jul 2019

@kesselb The problem solved itself after I let Nextcloud create the bucket on its own and try visiting another page like logging page in administration BEFORE trying to access app/files else it would run into an error and never recover.

leo-lb on 10 Jul 2019

I can confirm that visiting another page than app/files before access that one is the only solution. Otherwise, error 500. NC 17.0.2.

acsfer on 4 Jan 2020

Please share your logs (+ nextcloud version, which primary storage)

skjnldsv on 10 Apr 2020

This issue has been automatically marked as stale because it has not had recent activity and seems to be missing some essential information. It will be closed if no further activity occurs. Thank you for your contributions.