Server: Upgrade 14.0.3.0 Failed - Autoload path not allowed

[aramilialon]

Steps to reproduce

1. Have the zimbra plugin installed
2. Perform an upgrade
3. Voila!

Expected behaviour

Tell us what should happen

The upgrade should have gone smootly

Actual behaviour

Tell us what happens instead

The server has broken

Server configuration

Operating system:

Debian 9

Web server:

Apache 2.4.25

Database:

10.1.26-MariaDB-0+deb9u1 Debian 9.1

PHP version:

PHP 7.0.30-0+deb9u1

Nextcloud version: (see Nextcloud admin page)

14.0.3.0

Updated from an older Nextcloud/ownCloud or fresh install:

Upgraded from a 13.0.x Nextcloud version

Where did you install Nextcloud from:

Webpage

Signing status:

Signing status

Unable do to that, I still receive the Internal Server error even if I try to get to https://xxx/index.php/settings/integrity/failed

List of activated apps:

App list

An unhandled exception has been thrown:
OCPAutoloadNotAllowedException: Autoload path not allowed: /var/www/html/nextcloud/apps/zimbradrive/lib/auth/zimbrausersbackend.php in /var/www/html/nextcloud/lib/autoloader.php:137
Stack trace:

0 /var/www/html/nextcloud/lib/autoloader.php(162): OCAutoloader->isValidPath('/var/www/html/n...')

1 [internal function]: OCAutoloader->load('OCA\ZimbraDrive...')

2 [internal function]: spl_autoload_call('OCA\ZimbraDrive...')

3 /var/www/html/nextcloud/lib/private/legacy/user.php(138): class_exists('OCA\ZimbraDrive...')

4 /var/www/html/nextcloud/lib/base.php(721): OC_User::setupBackends()

5 /var/www/html/nextcloud/lib/base.php(1068): OC::init()

6 /var/www/html/nextcloud/console.php(46): require_once('/var/www/html/n...')

7 /var/www/html/nextcloud/occ(11): require_once('/var/www/html/n...')

Nextcloud configuration:

Config report

$CONFIG = array (
'instanceid' => 'xxxx',
'passwordsalt' => 'xxxx',
'secret' => 'xxxx',
'trusted_domains' =>
array (
0 => 'xxxx',
),
'datadirectory' => '/opt/nextcloud/data',
'overwrite.cli.url' => 'xxxx',
'dbtype' => 'mysql',
'version' => '14.0.3.0',
'dbname' => 'nextclouddb',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'dbuser' => 'nextcloud',
'dbpassword' => 'xxxx',
'installed' => true,
'logfile' => '/var/log/nextcloud.log',
'loglevel' => '2',
'log_rotate_size' => '104857600',
'memcache.local' => '\OC\Memcache\APCu',
'maintenance' => false,
'theme' => '',
'loglevel' => 2,
'trusted_proxies' =>
array (
0 => '10.0.0.2',
),
'overwritehost' => 'xxxx',
'overwriteprotocol' => 'https',
'overwritecondaddr' => '^10\.0\.0\.2$',
'mail_smtpmode' => 'smtp',
'mail_smtpauthtype' => 'LOGIN',
'mail_from_address' => 'nextcloud',
'mail_domain' => 'xxxx',
'mail_smtphost' => 'xxxx',
'mail_smtpport' => '25',
'mail_smtpauth' => 1,
'mail_smtpname' => '[email protected]',
'mail_smtppassword' => 'xxxx',
'user_backends' =>
array (
0 =>
array (
'class' => 'OCA\ZimbraDrive\Auth\ZimbraUsersBackend',
'arguments' =>
array (
),
),
),
'updater.secret' => 'xxxx',
);

Are you using external storage, if yes which one: local/smb/sftp/...

Yes, local in /opt/nextcloud/

Are you using encryption: yes/no

Yes

Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/...

No, but I had configured to use also a Zimbra LDAP

LDAP configuration (delete this part if not used)

LDAP config

MariaDB [nextclouddb]> SELECT * FROM oc_appconfig WHERE appid = 'user_ldap';
Empty set (0.00 sec)

MariaDB [nextclouddb]>

Client configuration

Browser:

Firefox 62.0.3

Operating system:

Windows 10 Pro

Logs

Web server error log

Web server error log

Nextcloud log (data/nextcloud.log)

Nextcloud log

{"reqId":"BQnC1gKosIb4iJcJ6p9Q","level":3,"time":"2018-10-15T19:14:55+00:00","remoteAddr":"95.229.249.38","user":"--","app":"index","method":"GET","url":"/","message":{"Exception":"OCP\AutoloadNotAllowedException","Message":"Autoload path not allowed: /var/www/html/nextcloud/apps/zimbradrive/lib/auth/zimbrausersbackend.php","Code":0,"Trace":[{"file":"/var/www/html/nextcloud/lib/autoloader.php","line":162,"function":"isValidPath","class":"OC\Autoloader","type":"->","args":["/var/www/html/nextcloud/apps/zimbradrive/lib/auth/zimbrausersbackend.php"]},{"function":"load","class":"OC\Autoloader","type":"->","args":["OCA\ZimbraDrive\Auth\ZimbraUsersBackend"]},{"function":"spl_autoload_call","args":["OCA\ZimbraDrive\Auth\ZimbraUsersBackend"]},{"file":"/var/www/html/nextcloud/lib/private/legacy/user.php","line":138,"function":"class_exists","args":["OCA\ZimbraDrive\Auth\ZimbraUsersBackend"]},{"file":"/var/www/html/nextcloud/lib/base.php","line":721,"function":"setupBackends","class":"OC_User","type":"::","args":[]},{"file":"/var/www/html/nextcloud/lib/base.php","line":1068,"function":"init","class":"OC","type":"::","args":[]},{"file":"/var/www/html/nextcloud/index.php","line":40,"args":["/var/www/html/nextcloud/lib/base.php"],"function":"require_once"}],"File":"/var/www/html/nextcloud/lib/autoloader.php","Line":137,"CustomMessage":"--"},"userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0","version":"14.0.3.0"}

{"reqId":"kv8ogsY1lOwH1inKZc6V","level":3,"time":"2018-10-15T19:14:56+00:00","remoteAddr":"95.229.249.38","user":"--","app":"index","method":"GET","url":"/index.php/js/core/merged-template-prepend.js?v=92e07cb2-0","message":{"Exception":"OCP\AutoloadNotAllowedException","Message":"Autoload path not allowed: /var/www/html/nextcloud/apps/zimbradrive/lib/auth/zimbrausersbackend.php","Code":0,"Trace":[{"file":"/var/www/html/nextcloud/lib/autoloader.php","line":162,"function":"isValidPath","class":"OC\Autoloader","type":"->","args":["/var/www/html/nextcloud/apps/zimbradrive/lib/auth/zimbrausersbackend.php"]},{"function":"load","class":"OC\Autoloader","type":"->","args":["OCA\ZimbraDrive\Auth\ZimbraUsersBackend"]},{"function":"spl_autoload_call","args":["OCA\ZimbraDrive\Auth\ZimbraUsersBackend"]},{"file":"/var/www/html/nextcloud/lib/private/legacy/user.php","line":138,"function":"class_exists","args":["OCA\ZimbraDrive\Auth\ZimbraUsersBackend"]},{"file":"/var/www/html/nextcloud/lib/base.php","line":721,"function":"setupBackends","class":"OC_User","type":"::","args":[]},{"file":"/var/www/html/nextcloud/lib/base.php","line":1068,"function":"init","class":"OC","type":"::","args":[]},{"file":"/var/www/html/nextcloud/index.php","line":40,"args":["/var/www/html/nextcloud/lib/base.php"],"function":"require_once"}],"File":"/var/www/html/nextcloud/lib/autoloader.php","Line":137,"CustomMessage":"--"},"userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0","version":"14.0.3.0"}

{"reqId":"QsljJJfrBYALhYYNKk7s","level":3,"time":"2018-10-15T19:15:02+00:00","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":{"Exception":"OCP\AutoloadNotAllowedException","Message":"Autoload path not allowed: /var/www/html/nextcloud/apps/zimbradrive/lib/auth/zimbrausersbackend.php","Code":0,"Trace":[{"file":"/var/www/html/nextcloud/lib/autoloader.php","line":162,"function":"isValidPath","class":"OC\Autoloader","type":"->","args":["/var/www/html/nextcloud/apps/zimbradrive/lib/auth/zimbrausersbackend.php"]},{"function":"load","class":"OC\Autoloader","type":"->","args":["OCA\ZimbraDrive\Auth\ZimbraUsersBackend"]},{"function":"spl_autoload_call","args":["OCA\ZimbraDrive\Auth\ZimbraUsersBackend"]},{"file":"/var/www/html/nextcloud/lib/private/legacy/user.php","line":138,"function":"class_exists","args":["OCA\ZimbraDrive\Auth\ZimbraUsersBackend"]},{"file":"/var/www/html/nextcloud/lib/base.php","line":721,"function":"setupBackends","class":"OC_User","type":"::","args":[]},{"file":"/var/www/html/nextcloud/lib/base.php","line":1068,"function":"init","class":"OC","type":"::","args":[]},{"file":"/var/www/html/nextcloud/cron.php","line":41,"args":["/var/www/html/nextcloud/lib/base.php"],"function":"require_once"}],"File":"/var/www/html/nextcloud/lib/autoloader.php","Line":137,"CustomMessage":"--"},"userAgent":"--","version":"14.0.3.0"}

Browser log

Browser log

Errore interno del server

Il server non è stato in grado di completare la tua richiesta.

Se ciò si verifca nuovamente, invia i seguenti dettagli tecnici all'amministratore del server.

Ulteriori dettagli sono disponibili nel log del server.
Dettagli tecnici

Indirizzo remoto: xx.xx.xx.xx
ID richiesta: GmUOFtyFb8imfdAUg2nZ

[nextcloud-bot]

GitMate.io thinks possibly related issues are https://github.com/nextcloud/server/pull/11784 (14.0.3), https://github.com/nextcloud/server/issues/5515 (Upgrade fails 10.0.5 to 11.0.3 ), https://github.com/nextcloud/server/issues/7552 (Upgrade to 12.0.4 failed ), https://github.com/nextcloud/server/issues/4504 (Update to 11.0.3 failed), and https://github.com/nextcloud/server/issues/4579 (Update to 11.0.3 failed (web updater) ).

[aramilialon]

I have managed to gain access again to the nextcloud installation enabling the zimbra plugin via database and, lately, removing it from the installation.
The problem seems that it is incompatible with the version 14, but the disable does break something

[MorrisJobke]

cc @nickvergessen @rullzer Any idea how to prevent this? I would love to not kill the server here and properly disable the app during the upgrade.

[Zimeon-]

I have managed to gain access again to the nextcloud installation enabling the zimbra plugin via database and, lately, removing it from the installation.
The problem seems that it is incompatible with the version 14, but the disable does break something.

Enabling Zimbra Drive (update oc_appconfig set configvalue="yes" where appid="zimbradrive" and configkey="enabled";) fixed the issue for me as well.

[ChristophWurst]

Closing as resolved