Server: Web interface slow to start and lots of "No cache entry found for [...]" errors on Web Interface call

Created on 30 Sep 2018 · 15Comments · Source: nextcloud/server

Hi everyone,

I keep getting a problem with the web interface since upgrading from NC 13.0.0.6 to NC 14.0.0.1. As a short summary, the web interface seems to take eons to load and in my log there are lots of "No cache entry found..." lines. Details see below. Am I doing something wrong here?

Steps to reproduce

upgrade from NC13 (docker) to NC14 (docker) (no matter if 14.0.0.0 or 14.0.0.1)
enter web interface with a browser

Expected behaviour

Web interface should show up after a short time.

Actual behaviour

The web interface times out on the first call (the nginx reverse-proxy typically throws a 504 timeout) but login is possible on 2nd or 3rd attempt.
Observations:

Sync activities with PCs and webDAV operations from my Android devices (sync, upload, ...) don't seem to be affected
Once the web interface is there, I can work at reasonable speed (for some time at least)

Server configuration

Operating system: Debian 9 "Stretch" in Docker on Debian 9 "Stretch" (OpenMediaVault flavor with docker ce repos enabled)

Web server: Apache 2.4.25-3+deb9u5 (from nextcloud docker image)

Database: MariaDB 10.3.9+maria~bionic (from mariaDB docker image)

PHP version: PHP 7.2.10 (from nextcloud docker image)

Nextcloud version: Nextcloud 14.0.0.1

Updated from an older Nextcloud/ownCloud or fresh install: Updated from...

Nextcloud 13.0.0.6 to 14.0.0.0 (update was a bit buggy due to incompatible app ("guzzle version") but worked after removing the app via occ) at this point the slow logins started
Nextcloud 14.0.0.0 to 14.0.0.0 (update timed out via web interface (stupid idea, I know) but ran fine via occ call)

Where did you install Nextcloud from:

"official" docker image
additional install of smbclient tool via apt-get in docker-compose script

Signing status:
Well, that's probably a different thing - but you asked and I'm no expert:

I keept getting a failed integrity check on "version.php" but only since upgrading to 14.0.0.1 (not in 14.0.0.0).

Raw output
==========
Array
(
    [core] => Array
        (
            [INVALID_HASH] => Array
                (
                    [version.php] => Array
                        (
                            [expected] => e2739aa5bd841f64426d36b856d616b94a95f21afabb10060e93c3737f0636e0dd810b25bf7db811fd7f712b0b8ff35508df4dc17c28dec36b9ced3f94b98fdb
                            [current] => d508ba9867bcecaba3fa3d4c61653ab5e43589ea1267dc7618cbeaa3233ab3ee030d88a779941439477e6ed245b6d92029731f0cd4614d2cfe72eee1dfdc89e7
                        )

                )

        )

)

List of activated apps:

Several but nothing fancy I think - see details

Enabled:
  - accessibility: 1.0.1
  - activity: 2.7.0
  - admin_audit: 1.4.0
  - bruteforcesettings: 1.1.0
  - calendar: 1.6.2
  - cloud_federation_api: 0.0.1
  - comments: 1.4.0
  - contacts: 2.1.6
  - dav: 1.6.0
  - federatedfilesharing: 1.4.0
  - federation: 1.4.0
  - files: 1.9.0
  - files_external: 1.5.0
  - files_markdown: 2.0.4
  - files_pdfviewer: 1.3.2
  - files_rightclick: 0.8.4
  - files_sharing: 1.6.2
  - files_texteditor: 2.6.0
  - files_trashbin: 1.4.1
  - files_versions: 1.7.1
  - files_videoplayer: 1.3.0
  - firstrunwizard: 2.3.0
  - gallery: 18.1.0
  - groupfolders: 1.3.3
  - logreader: 2.0.0
  - lookup_server_connector: 1.2.0
  - mail: 0.10.0
  - metadata: 0.7.0
  - nextcloud_announcements: 1.3.0
  - notes: 2.4.2
  - notifications: 2.2.1
  - oauth2: 1.2.1
  - password_policy: 1.4.0
  - provisioning_api: 1.4.0
  - serverinfo: 1.4.0
  - sharebymail: 1.4.0
  - spreed: 4.0.0
  - support: 1.0.0
  - survey_client: 1.2.0
  - systemtags: 1.4.0
  - tasks: 0.9.7
  - theming: 1.5.0
  - twofactor_backupcodes: 1.3.1
  - twofactor_totp: 1.5.0
  - updatenotification: 1.4.1
  - workflowengine: 1.4.0
Disabled:
  - encryption
  - user_external
  - user_ldap

Nextcloud configuration:

Config report

{
    "system": {
        "htaccess.RewriteBase": "\/",
        "memcache.local": "\\OC\\Memcache\\APCu",
        "apps_paths": [
            {
                "path": "\/var\/www\/html\/apps",
                "url": "\/apps",
                "writable": false
            },
            {
                "path": "\/var\/www\/html\/custom_apps",
                "url": "\/custom_apps",
                "writable": true
            }
        ],
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "mopplethewhale.h3sfcgnbskhg4urx.myfritz.net",
            "mopplethewhale",
            "192.168.178.61",
            "172.18.0.1"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "overwrite.cli.url": "http:\/\/mopplethewhale.h3sfcgnbskhg4urx.myfritz.net",
        "overwriteprotocol": "https",
        "trusted_proxies": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "mysql",
        "version": "14.0.1.1",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "mysql.utf8mb4": true,
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "maintenance": false,
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "port": "6379"
        },
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "memcache.distributed": "\\OC\\Memcache\\Redis",
        "loglevel": 0,
        "theme": "",
        "mail_smtpmode": "smtp",
        "mail_smtpsecure": "ssl",
        "mail_smtpauthtype": "LOGIN",
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpauth": 1,
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "465"
    },
    "apps": {
        "accessibility": {
            "enabled": "yes",
            "installed_version": "1.0.1",
            "types": ""
        },
        "activity": {
            "enabled": "yes",
            "installed_version": "2.7.0",
            "types": "filesystem"
        },
        "admin_audit": {
            "enabled": "yes",
            "installed_version": "1.4.0",
            "types": "logging"
        },
        "apporder": {
            "enabled": "no",
            "installed_version": "0.5.0",
            "types": ""
        },
        "audioplayer": {
            "enabled": "no",
            "installed_version": "2.3.0",
            "types": "filesystem"
        },
        "backgroundjob": {
            "lastjob": "4"
        },
        "bruteforcesettings": {
            "enabled": "yes",
            "installed_version": "1.1.0",
            "types": ""
        },
        "calendar": {
            "enabled": "yes",
            "installed_version": "1.6.2",
            "types": ""
        },
        "cloud_federation_api": {
            "enabled": "yes",
            "installed_version": "0.0.1",
            "types": "filesystem"
        },
        "comments": {
            "enabled": "yes",
            "installed_version": "1.4.0",
            "types": "logging"
        },
        "contacts": {
            "enabled": "yes",
            "installed_version": "2.1.6",
            "types": ""
        },
        "core": {
            "backgroundjobs_mode": "cron",
            "installedat": "1529095728.4913",
            "lastcron": "1538311548",
            "lastupdateResult": "[]",
            "lastupdatedat": "1538309744",
            "moveavatarsdone": "yes",
            "oc.integritycheck.checker": "{\"core\":{\"INVALID_HASH\":{\"version.php\":{\"expected\":\"e2739aa5bd841f64426d36b856d616b94a95f21afabb10060e93c3737f0636e0dd810b25bf7db811fd7f712b0b8ff35508df4dc17c28dec36b9ced3f94b98fdb\",\"current\":\"d508ba9867bcecaba3fa3d4c61653ab5e43589ea1267dc7618cbeaa3233ab3ee030d88a779941439477e6ed245b6d92029731f0cd4614d2cfe72eee1dfdc89e7\"}}}}",
            "previewsCleanedUp": "1",
            "public_files": "files_sharing\/public.php",
            "public_webdav": "dav\/appinfo\/v1\/publicwebdav.php",
            "scss.variables": "7a173342cb0e112d3b11053e87e64a8e",
            "updater.secret.created": "1532521020",
            "vendor": "nextcloud"
        },
        "dav": {
            "buildCalendarSearchIndex": "yes",
            "enabled": "yes",
            "installed_version": "1.6.0",
            "types": "filesystem"
        },
        "deck": {
            "enabled": "no",
            "installed_version": "0.4.0",
            "types": ""
        },
        "federatedfilesharing": {
            "enabled": "yes",
            "installed_version": "1.4.0",
            "types": ""
        },
        "federation": {
            "enabled": "yes",
            "installed_version": "1.4.0",
            "types": "authentication"
        },
        "files": {
            "cronjob_scan_files": "500",
            "enabled": "yes",
            "installed_version": "1.9.0",
            "types": "filesystem"
        },
        "files_external": {
            "allow_user_mounting": "yes",
            "enabled": "yes",
            "installed_version": "1.5.0",
            "types": "filesystem",
            "user_mounting_backends": "dav,owncloud,sftp,smb,files_external_gdrive,\\OC\\Files\\Storage\\SFTP_Key,\\OC\\Files\\Storage\\SMB_OC"
        },
        "files_external_gdrive": {
            "enabled": "no",
            "installed_version": "0.2.8",
            "types": "filesystem"
        },
        "files_markdown": {
            "enabled": "yes",
            "installed_version": "2.0.4",
            "types": ""
        },
        "files_pdfviewer": {
            "enabled": "yes",
            "installed_version": "1.3.2",
            "types": ""
        },
        "files_rightclick": {
            "enabled": "yes",
            "installed_version": "0.8.4",
            "types": ""
        },
        "files_sharing": {
            "enabled": "yes",
            "installed_version": "1.6.2",
            "types": "filesystem"
        },
        "files_texteditor": {
            "enabled": "yes",
            "installed_version": "2.6.0",
            "types": ""
        },
        "files_trashbin": {
            "enabled": "yes",
            "installed_version": "1.4.1",
            "types": "filesystem,dav"
        },
        "files_versions": {
            "enabled": "yes",
            "installed_version": "1.7.1",
            "types": "filesystem,dav"
        },
        "files_videoplayer": {
            "enabled": "yes",
            "installed_version": "1.3.0",
            "types": ""
        },
        "firstrunwizard": {
            "enabled": "yes",
            "installed_version": "2.3.0",
            "types": "logging"
        },
        "gallery": {
            "enabled": "yes",
            "installed_version": "18.1.0",
            "types": ""
        },
        "groupfolders": {
            "enabled": "yes",
            "installed_version": "1.3.3",
            "types": "filesystem"
        },
        "impersonate": {
            "enabled": "no",
            "installed_version": "1.1.0",
            "types": ""
        },
        "logreader": {
            "enabled": "[\"admin\"]",
            "installed_version": "2.0.0",
            "ocsid": "170871",
            "types": ""
        },
        "lookup_server_connector": {
            "enabled": "yes",
            "installed_version": "1.2.0",
            "types": "authentication"
        },
        "mail": {
            "enabled": "yes",
            "installed_version": "0.10.0",
            "types": ""
        },
        "metadata": {
            "enabled": "yes",
            "installed_version": "0.7.0",
            "types": ""
        },
        "news": {
            "enabled": "no",
            "installed_version": "13.0.0",
            "types": ""
        },
        "nextcloud_announcements": {
            "enabled": "yes",
            "installed_version": "1.3.0",
            "pub_date": "Sat, 10 Dec 2016 00:00:00 +0100",
            "types": "logging"
        },
        "notes": {
            "enabled": "yes",
            "installed_version": "2.4.2",
            "types": ""
        },
        "notifications": {
            "enabled": "yes",
            "installed_version": "2.2.1",
            "types": "logging"
        },
        "oauth2": {
            "enabled": "yes",
            "installed_version": "1.2.1",
            "types": "authentication"
        },
        "passman": {
            "enabled": "no",
            "installed_version": "2.1.4",
            "link_sharing_enabled": "1",
            "types": ""
        },
        "password_policy": {
            "enabled": "yes",
            "enforceHaveIBeenPwned": "1",
            "enforceNumericCharacters": "0",
            "enforceUpperLowerCase": "1",
            "installed_version": "1.4.0",
            "types": ""
        },
        "provisioning_api": {
            "enabled": "yes",
            "installed_version": "1.4.0",
            "types": "prevent_group_restriction"
        },
        "ransomware_protection": {
            "enabled": "no",
            "installed_version": "1.2.0",
            "types": "logging"
        },
        "sentry": {
            "enabled": "no",
            "installed_version": "2.0.1",
            "types": "authentication"
        },
        "serverinfo": {
            "enabled": "yes",
            "installed_version": "1.4.0",
            "types": ""
        },
        "sharebymail": {
            "enabled": "yes",
            "installed_version": "1.4.0",
            "types": "filesystem"
        },
        "spreed": {
            "enabled": "yes",
            "installed_version": "4.0.0",
            "stun_servers": "[\"stun.nextcloud.com:443\"]",
            "types": "prevent_group_restriction"
        },
        "support": {
            "enabled": "yes",
            "installed_version": "1.0.0",
            "types": ""
        },
        "survey_client": {
            "enabled": "yes",
            "installed_version": "1.2.0",
            "last_report": "{\"id\":\"oc93kdyxpzkz\",\"items\":[[\"server\",\"version\",\"14.0.0.19\"],[\"server\",\"code\",\"other\"],[\"server\",\"enable_avatars\",\"yes\"],[\"server\",\"enable_previews\",\"yes\"],[\"server\",\"memcache.local\",\"\\\\OC\\\\Memcache\\\\APCu\"],[\"server\",\"memcache.distributed\",\"\\\\OC\\\\Memcache\\\\Redis\"],[\"server\",\"asset-pipeline.enabled\",\"no\"],[\"server\",\"filelocking.enabled\",\"yes\"],[\"server\",\"memcache.locking\",\"\\\\OC\\\\Memcache\\\\Redis\"],[\"server\",\"debug\",\"no\"],[\"server\",\"cron\",\"cron\"],[\"php\",\"version\",\"7.2.10\"],[\"php\",\"memory_limit\",536870912],[\"php\",\"max_execution_time\",0],[\"php\",\"upload_max_filesize\",2097152],[\"database\",\"type\",\"mysql\"],[\"database\",\"version\",\"10.3.8\"],[\"database\",\"size\",114925568],[\"apps\",\"accessibility\",\"1.0.1\"],[\"apps\",\"activity\",\"2.7.0\"],[\"apps\",\"audioplayer\",\"disabled\"],[\"apps\",\"bruteforcesettings\",\"1.1.0\"],[\"apps\",\"calendar\",\"1.6.2\"],[\"apps\",\"cloud_federation_api\",\"0.0.1\"],[\"apps\",\"comments\",\"1.4.0\"],[\"apps\",\"contacts\",\"2.1.6\"],[\"apps\",\"dav\",\"1.6.0\"],[\"apps\",\"deck\",\"disabled\"],[\"apps\",\"federatedfilesharing\",\"1.4.0\"],[\"apps\",\"federation\",\"1.4.0\"],[\"apps\",\"files\",\"1.9.0\"],[\"apps\",\"files_external\",\"1.5.0\"],[\"apps\",\"files_external_gdrive\",\"disabled\"],[\"apps\",\"files_markdown\",\"2.0.4\"],[\"apps\",\"files_pdfviewer\",\"1.3.2\"],[\"apps\",\"files_rightclick\",\"0.8.4\"],[\"apps\",\"files_sharing\",\"1.6.2\"],[\"apps\",\"files_texteditor\",\"2.6.0\"],[\"apps\",\"files_trashbin\",\"1.4.1\"],[\"apps\",\"files_versions\",\"1.7.1\"],[\"apps\",\"files_videoplayer\",\"1.3.0\"],[\"apps\",\"firstrunwizard\",\"2.3.0\"],[\"apps\",\"gallery\",\"18.1.0\"],[\"apps\",\"groupfolders\",\"1.3.3\"],[\"apps\",\"impersonate\",\"disabled\"],[\"apps\",\"logreader\",\"2.0.0\"],[\"apps\",\"lookup_server_connector\",\"1.2.0\"],[\"apps\",\"mail\",\"0.10.0\"],[\"apps\",\"metadata\",\"0.7.0\"],[\"apps\",\"news\",\"disabled\"],[\"apps\",\"nextcloud_announcements\",\"1.3.0\"],[\"apps\",\"notes\",\"2.4.2\"],[\"apps\",\"notifications\",\"2.2.1\"],[\"apps\",\"oauth2\",\"1.2.1\"],[\"apps\",\"passman\",\"disabled\"],[\"apps\",\"password_policy\",\"1.4.0\"],[\"apps\",\"provisioning_api\",\"1.4.0\"],[\"apps\",\"ransomware_protection\",\"disabled\"],[\"apps\",\"sentry\",\"disabled\"],[\"apps\",\"serverinfo\",\"1.4.0\"],[\"apps\",\"sharebymail\",\"1.4.0\"],[\"apps\",\"support\",\"1.0.0\"],[\"apps\",\"survey_client\",\"1.2.0\"],[\"apps\",\"systemtags\",\"1.4.0\"],[\"apps\",\"tasks\",\"0.9.7\"],[\"apps\",\"theming\",\"1.5.0\"],[\"apps\",\"twofactor_backupcodes\",\"1.3.1\"],[\"apps\",\"twofactor_totp\",\"disabled\"],[\"apps\",\"updatenotification\",\"1.4.1\"],[\"apps\",\"workflowengine\",\"1.4.0\"],[\"stats\",\"num_files\",215631],[\"stats\",\"num_users\",4],[\"stats\",\"num_storages\",21],[\"stats\",\"num_storages_local\",1],[\"stats\",\"num_storages_home\",4],[\"stats\",\"num_storages_other\",16],[\"stats\",\"num_comments\",0],[\"stats\",\"num_comment_markers\",0],[\"stats\",\"num_systemtags\",0],[\"stats\",\"num_systemtags_mappings\",0],[\"files_sharing\",\"num_shares\",1],[\"files_sharing\",\"num_shares_user\",0],[\"files_sharing\",\"num_shares_groups\",0],[\"files_sharing\",\"num_shares_link\",1],[\"files_sharing\",\"num_shares_link_no_password\",1],[\"files_sharing\",\"num_fed_shares_sent\",0],[\"files_sharing\",\"num_fed_shares_received\",0],[\"files_sharing\",\"permissions_3_1\",\"1\"],[\"encryption\",\"enabled\",\"no\"],[\"encryption\",\"default_module\",\"no\"]]}",
            "last_sent": "1537475071",
            "types": ""
        },
        "systemtags": {
            "enabled": "yes",
            "installed_version": "1.4.0",
            "types": "logging"
        },
        "tasks": {
            "enabled": "yes",
            "installed_version": "0.9.7",
            "ocsid": "164356",
            "types": ""
        },
        "theming": {
            "enabled": "yes",
            "installed_version": "1.5.0",
            "types": "logging"
        },
        "twofactor_backupcodes": {
            "enabled": "yes",
            "installed_version": "1.3.1",
            "types": ""
        },
        "twofactor_totp": {
            "enabled": "yes",
            "installed_version": "1.5.0",
            "types": ""
        },
        "updatenotification": {
            "core": "14.0.1.1",
            "enabled": "yes",
            "installed_version": "1.4.1",
            "theming": "1.4.5",
            "types": "",
            "update_check_errors": "0"
        },
        "workflowengine": {
            "enabled": "yes",
            "installed_version": "1.4.0",
            "types": "filesystem"
        }
    }
}

Are you using external storage, if yes which one: local/smb/sftp/...

Are you using encryption: yes/no

Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/...

LDAP configuration (delete this part if not used)

LDAP config

With access to your command line run e.g.:
sudo -u www-data php occ ldap:show-config
from within your Nextcloud installation folder

Without access to your command line download the data/owncloud.db to your local
computer or access your SQL server remotely and run the select query:
SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap';


Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.

Client configuration

Browser:

Operating system:

Logs

Web server error log

Insert your webserver log here

Nextcloud log (data/nextcloud.log)

Nextcloud log

Insert your Nextcloud log here

Browser log

Debug | cron | Finished OC\Authentication\Token\DefaultTokenCleanupJob job with ID 14 in 0 seconds | 2018-09-30T14:45:02+0200
-- | -- | -- | --
Debug | cron | Invalidating remembered session tokens older than 2018-09-15T12:45:02+00:00 | 2018-09-30T14:45:02+0200
Debug | cron | Invalidating session tokens older than 2018-09-29T12:45:02+00:00 | 2018-09-30T14:45:02+0200
Debug | cron | Invalidating remembered session tokens older than 2018-09-15T12:45:02+00:00 | 2018-09-30T14:45:02+0200
Debug | cron | Invalidating session tokens older than 2018-09-29T12:45:02+00:00 | 2018-09-30T14:45:02+0200
Debug | cron | Run OC\Authentication\Token\DefaultTokenCleanupJob job with ID 14 | 2018-09-30T14:45:02+0200
Debug | no app in context | No cache entry found for /appdata_oc93kdyxpzkz/css/icons/icons-vars.css (storage: local::/var/www/html/data/, internalPath: appdata_oc93kdyxpzkz/css/icons/icons-vars.css) | 2018-09-30T14:44:51+0200
Debug | no app in context | No cache entry found for /appdata_oc93kdyxpzkz/css/icons/icons-vars.css (storage: local::/var/www/html/data/, internalPath: appdata_oc93kdyxpzkz/css/icons/icons-vars.css) | 2018-09-30T14:44:51+0200
Debug | no app in context | No cache entry found for /appdata_oc93kdyxpzkz/css/icons/icons-vars.css (storage: local::/var/www/html/data/, internalPath: appdata_oc93kdyxpzkz/css/icons/icons-vars.css) | 2018-09-30T14:44:51+0200
Debug | no app in context | No cache entry found for /appdata_oc93kdyxpzkz/css/icons/icons-vars.css (storage: local::/var/www/html/data/, internalPath: appdata_oc93kdyxpzkz/css/icons/icons-vars.css) | 2018-09-30T14:44:51+0200
Debug | no app in context | No cache entry found for /appdata_oc93kdyxpzkz/css/icons/icons-vars.css (storage: local::/var/www/html/data/, internalPath: appdata_oc93kdyxpzkz/css/icons/icons-vars.css) | 2018-09-30T14:44:51+0200
Debug | no app in context | No cache entry found for /appdata_oc93kdyxpzkz/css/icons/icons-vars.css (storage: local::/var/www/html/data/, internalPath: appdata_oc93kdyxpzkz/css/icons/icons-vars.css) | 2018-09-30T14:44:51+0200
Debug | no app in context | No cache entry found for /appdata_oc93kdyxpzkz/css/icons/icons-vars.css (storage: local::/var/www/html/data/, internalPath: appdata_oc93kdyxpzkz/css/icons/icons-vars.css) | 2018-09-30T14:44:51+0200
Debug | no app in context | No cache entry found for /appdata_oc93kdyxpzkz/css/icons/icons-vars.css (storage: local::/var/www/html/data/, internalPath: appdata_oc93kdyxpzkz/css/icons/icons-vars.css) | 2018-09-30T14:44:51+0200
Debug | no app in context | No cache entry found for /appdata_oc93kdyxpzkz/css/icons/icons-vars.css (storage: local::/var/www/html/data/, internalPath: appdata_oc93kdyxpzkz/css/icons/icons-vars.css) | 2018-09-30T14:44:51+0200
Debug | no app in context | No cache entry found for /appdata_oc93kdyxpzkz/css/icons/icons-vars.css (storage: local::/var/www/html/data/, internalPath: appdata_oc93kdyxpzkz/css/icons/icons-vars.css) | 2018-09-30T14:44:51+0200
Debug | no app in context | No cache entry found for /appdata_oc93kdyxpzkz/css/icons/icons-vars.css (storage: local::/var/www/html/data/, internalPath: appdata_oc93kdyxpzkz/css/icons/icons-vars.css) | 2018-09-30T14:44:51+0200
Debug | no app in context | No cache entry found for /appdata_oc93kdyxpzkz/css/icons/icons-vars.css (storage: local::/var/www/html/data/, internalPath: appdata_oc93kdyxpzkz/css/icons/icons-vars.css) | 2018-09-30T14:44:51+0200
Debug | no app in context | No cache entry found for /appdata_oc93kdyxpzkz/css/icons/icons-vars.css (storage: local::/var/www/html/data/, internalPath: appdata_oc93kdyxpzkz/css/icons/icons-vars.css) | 2018-09-30T14:44:51+0200
Debug | no app in context | No cache entry found for /appdata_oc93kdyxpzkz/css/icons/icons-vars.css (storage: local::/var/www/html/data/, internalPath: appdata_oc93kdyxpzkz/css/icons/icons-vars.css) | 2018-09-30T14:44:51+0200
Debug | no app in context | No cache entry found for /appdata_oc93kdyxpzkz/css/icons/icons-vars.css (storage: local::/var/www/html/data/, internalPath: appdata_oc93kdyxpzkz/css/icons/icons-vars.css) | 2018-09-30T14:44:51+0200
Debug | no app in context | No cache entry found for /appdata_oc93kdyxpzkz/theming/images/background (storage: local::/var/www/html/data/, internalPath: appdata_oc93kdyxpzkz/theming/images/background) | 2018-09-30T14:44:51+0200
Debug | no app in context | No cache entry found for /appdata_oc93kdyxpzkz/css/icons/icons-vars.css (storage: local::/var/www/html/data/, internalPath: appdata_oc93kdyxpzkz/css/icons/icons-vars.css) | 2018-09-30T14:44:43+0200
Debug | no app in context | No cache entry found for /appdata_oc93kdyxpzkz/css/icons/icons-vars.css (storage: local::/var/www/html/data/, internalPath: appdata_oc93kdyxpzkz/css/icons/icons-vars.css) | 2018-09-30T14:44:43+0200
Debug | no app in context | No cache entry found for /appdata_oc93kdyxpzkz/css/icons/icons-vars.css (storage: local::/var/www/html/data/, internalPath: appdata_oc93kdyxpzkz/css/icons/icons-vars.css) | 2018-09-30T14:44:43+0200
Debug | no app in context | No cache entry found for /appdata_oc93kdyxpzkz/css/icons/icons-vars.css (storage: local::/var/www/html/data/, internalPath: appdata_oc93kdyxpzkz/css/icons/icons-vars.css) | 2018-09-30T14:44:43+0200
Debug | no app in context | No cache entry found for /appdata_oc93kdyxpzkz/css/icons/icons-vars.css (storage: local::/var/www/html/data/, internalPath: appdata_oc93kdyxpzkz/css/icons/icons-vars.css) | 2018-09-30T14:44:43+0200
Debug | no app in context | No cache entry found for /appdata_oc93kdyxpzkz/css/icons/icons-vars.css (storage: local::/var/www/html/data/, internalPath: appdata_oc93kdyxpzkz/css/icons/icons-vars.css) | 2018-09-30T14:44:43+0200
Debug | no app in context | No cache entry found for /appdata_oc93kdyxpzkz/css/icons/icons-vars.css (storage: local::/var/www/html/data/, internalPath: appdata_oc93kdyxpzkz/css/icons/icons-vars.css) | 2018-09-30T14:44:43+0200
Debug | no app in context | No cache entry found for /appdata_oc93kdyxpzkz/css/icons/icons-vars.css (storage: local::/var/www/html/data/, internalPath: appdata_oc93kdyxpzkz/css/icons/icons-vars.css) | 2018-09-30T14:44:43+0200
Debug | no app in context | No cache entry found for /appdata_oc93kdyxpzkz/css/icons/icons-vars.css (storage: local::/var/www/html/data/, internalPath: appdata_oc93kdyxpzkz/css/icons/icons-vars.css) | 2018-09-30T14:44:43+0200
[...]

0. Needs triage bug

Source

BernhardGehl

👍1

Most helpful comment

tried all of them, still have the "no cache" entries in log with the extrem long login

LittleNo on 14 Jun 2019

👍2

All 15 comments

GitMate.io thinks possibly related issues are https://github.com/nextcloud/server/issues/10922 (Update to NC14 RC 1 No cache entry found), https://github.com/nextcloud/server/pull/10570 (cache root cache entry), https://github.com/nextcloud/server/issues/938 (Lots of errors "File with id "XXX" has not been found."), https://github.com/nextcloud/server/issues/2967 (User cannot log in the web interface), and https://github.com/nextcloud/server/issues/2282 ([PHP 7.0] Web interface. Ajax Authentication Error).

nextcloud-bot on 30 Sep 2018

I had exactly the same problems, but after a reboot everything worked fine.

eknoes on 1 Oct 2018

I just upgraded as well from 1306 to 1401 on Ubuntu 1604LTS with apache2 and PHP7 and getting many of these entry's like: No cache entry found for /appdata_ocaacnf00r5p/avatar/xx/avatar.jpg (storage: local::/data/, internalPath: appdata_ocaacnf00r5p/avatar/xx/avatar.jpg)

I did already an reboot but no fix; still happening; each time I do a re-login. Any suggestions?

JK74 on 2 Oct 2018

I have the same issue running on Debian with Nginx and PHP7.2, eg;

{"reqId":"aYPsUhBXGbhg3amt4b7w","level":0,"time":"2018-10-03T21:14:02+00:00","remoteAddr":"10.1.2.103","user":"Ian","app":"no app in context","method":"GET","url":"\/apps\/files\/","message":"No cache entry found for \/appdata_oclzci502z0w\/avatar\/Ian\/avatar.jpg (storage: local::\/var\/nextcloud_data\/, internalPath: appdata_oclzci502z0w\/avatar\/Ian\/avatar.jpg)","userAgent":"Mozilla\/5.0 (Windows NT 10.0; Win64; x64; rv:63.0) Gecko\/20100101 Firefox\/63.0","version":"14.0.1.1"}

icawebdesign on 3 Oct 2018

Ok, weird thing, but the issue seems to be gone after rebuilding from the latest docker image (still stable branch, not 14.0.0.2RC). Could someone who's also been affected please confirm? I had some other changes in the host setup (fixing a mad cronjob) and I'd like to be sure the update was the cause for the effect.

BernhardGehl on 4 Oct 2018

Ok, never mind - it's back. Probably I was just fooled by weird timing or whatever...

BernhardGehl on 6 Oct 2018

Same issue? https://github.com/nextcloud/tasks/issues/214

haysebeyse on 5 Nov 2018

I am using Nextcloud version 13.0.8
The same problem caused slow login.

whisper1021 on 30 Nov 2018

I was having this problem, and when I migrated my server to a Kubernetes environment using S3 for storage, I cleaned out the backups directory, and the 279,000 entries in the filecache table of my database. Boom! Things were really fast again.

koehn on 11 Jan 2019

Cool! I'd love to try!
Exposing my lack of knowledge: How exactly would I do that? (SQL outside queries is still a bit of a blind spot for me...)

BernhardGehl on 11 Jan 2019

I was having this problem, and when I migrated my server to a Kubernetes environment using S3 for storage, I cleaned out the backups directory, and the 279,000 entries in the filecache table of my database. Boom! Things were really fast again.

I'm experiencing the same issue and was wondering if it is safe to clear the filecache table. I can't find any information on that.

LittleNo on 10 Mar 2019

so no, it is not safe, it lost all file&folder shares due to that action

LittleNo on 11 Mar 2019

Yep, you should not do that! :O
You can rescan your files with the occ scan files data command @LittleNo.

For people having appdata cache issues, an occ files:scan-app-data will update the filecache for you and update outdated data without a risk of data loss.

You can also help my doing a occ maintenance:repair as it will clean up things a bit (like clear avatar cache, css cache, js cache...)

The appdata no cache entry is fixed now.
If it happens it is not an issue and it will just generate a new file