Server: root directory unvailable to some users on 14.0.1

Created on 28 Sep 2018 · 28Comments · Source: nextcloud/server

Some users can't access to their root directory since the update, webclient land on baseurl/index.php/ instead of baseurl/index.php/apps/files/?dir=/. "Shared with you" view display no file even if some are shared
Navigating to shared folders works and I can see files there. Going directly to sub-folder url (i.e: https://baseurl/index.php/apps/files/?dir=/SUBDIR) works fine too.

Desktop and Android clients can't synchronies for impacted users.

Might be linked to https://github.com/nextcloud/server/issues/11405 ?

Steps to reproduce

Update to nextcloud 14.0.1 from occ command line
Login

Expected behaviour

When logged users should land to : https://baseurl/index.php/apps/files?dir=/ and see the list of file from your root user directory

Actual behaviour

That.

Server configuration

Operating system: Debian

Web server: Apache 2.4.25

Database: MariaDB

PHP version: 7.2.10

Nextcloud version: 14.0.1.1

Updated from an older Nextcloud/ownCloud or fresh install: Updated from 14.0.0

Where did you install Nextcloud from:

Signing status:

Signing status

Login as admin user into your Nextcloud and access 
http://example.com/index.php/settings/integrity/failed 
paste the results here.

No errors have been found.

List of activated apps:

App list

If you have access to your command line run e.g.:
sudo -u www-data php occ app:list
from within your Nextcloud installation folder

  - admin_audit: 1.4.0
  - bruteforcesettings: 1.1.0
  - calendar: 1.6.2
  - cloud_federation_api: 0.0.1
  - comments: 1.4.0
  - contacts: 2.1.6
  - dav: 1.6.0
  - external: 3.1.0
  - federatedfilesharing: 1.4.0
  - files: 1.9.0
  - files_accesscontrol: 1.4.0
  - files_automatedtagging: 1.4.0
  - files_external: 1.5.0
  - files_pdfviewer: 1.3.2
  - files_rightclick: 0.8.4
  - files_sharing: 1.6.2
  - files_texteditor: 2.6.0
  - files_trashbin: 1.4.1
  - files_versions: 1.7.1
  - files_videoplayer: 1.3.0
  - groupfolders: 1.3.3
  - impersonate: 1.1.0
  - logreader: 2.0.0
  - lookup_server_connector: 1.2.0
  - notifications: 2.2.1
  - oauth2: 1.2.1
  - password_policy: 1.4.0
  - provisioning_api: 1.4.0
  - registration: 0.4.3
  - richdocuments: 2.0.13
  - serverinfo: 1.4.0
  - sharebymail: 1.4.0
  - support: 1.0.0
  - survey_client: 1.2.0
  - systemtags: 1.4.0
  - theming: 1.5.0
  - twofactor_backupcodes: 1.3.1
  - updatenotification: 1.4.1
  - user_external: 0.4
  - workflowengine: 1.4.0
Disabled:
  - accessibility
  - activity
  - apporder
  - encryption
  - federation
  - files_frommail
  - firstrunwizard
  - gallery
  - mail
  - nextcloud_announcements
  - polls
  - user_ldap
  - user_saml

Nextcloud configuration:

Config report

If you have access to your command line run e.g.:
sudo -u www-data php occ config:list system
from within your Nextcloud installation folder

or 

Insert your config.php content here. 
Make sure to remove all sensitive content such as passwords. (e.g. database password, passwordsalt, secret, smtp password, …){
    "system": {
        "htaccess.RewriteBase": "\/",
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "apps_paths": [
            {
                "path": "\/var\/www\/html\/apps",
                "url": "\/apps",
                "writable": false
            },
            {
                "path": "\/var\/www\/html\/custom_apps",
                "url": "\/custom_apps",
                "writable": true
            }
        ],
        "memcache.local": "\\OC\\Memcache\\APCu",
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "logtimezone": "Europe\/Paris",
        "logdateformat": "Y-m-d H:i:s",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "192.168.1.214",
            "cloud.bag-era.fr"
        ],
        "overwrite.cli.url": "https:\/\/cloud.bag-era.fr",
        "debug": false,
        "dbtype": "mysql",
        "version": "14.0.1.1",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "mysql.utf8mb4": true,
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "mail_smtpmode": "smtp",
        "mail_smtpauthtype": "LOGIN",
        "mail_smtpsecure": "ssl",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpauth": 1,
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "465",
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "maintenance": false,
        "loglevel": 0,
        "theme": "",
        "updater.release.channel": "beta",
        "data-fingerprint": "84f6dfc1e41a0754f529e0b906df4149",
        "updater.secret": "***REMOVED SENSITIVE VALUE***"
    }
}

Are you using external storage, if yes which one: nope but extension is activated

Are you using encryption: no

Are you using an external user-backend, if yes which one: Webdav

Client configuration

Browser: Chrome, Firefox,...

Operating system: Linux, MacOS

Logs

Web server error log

Insert your webserver log here

Nextcloud log (data/nextcloud.log)

Nextcloud log

{"reqId":"eO2HaSeEc4lkhmgUYea0","level":0,"time":"2018-09-28 19:28:31","remoteAddr":"79.92.82.147","user":"--","app":"cron","method":"GET","url":"\/cron.php","message":"Run OC\\Log\\Rotate job with ID 2108","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10.13; rv:62.0) Gecko\/20100101 Firefox\/62.0","version":"14.0.1.1"}
{"reqId":"eO2HaSeEc4lkhmgUYea0","level":0,"time":"2018-09-28 19:28:31","remoteAddr":"79.92.82.147","user":"--","app":"cron","method":"GET","url":"\/cron.php","message":"Finished OC\\Log\\Rotate job with ID 2108 in 0 seconds","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10.13; rv:62.0) Gecko\/20100101 Firefox\/62.0","version":"14.0.1.1"}
{"reqId":"yyNqUzf8ZLuwmxEGNfn1","level":0,"time":"2018-09-28 19:28:46","remoteAddr":"79.92.82.147","user":"isabel","app":"no app in context","method":"GET","url":"\/index.php\/apps\/files\/","message":"No cache entry found for \/appdata_ocadc83b19e7\/avatar\/isabel\/avatar.jpg (storage: local::\/var\/www\/html\/data\/, internalPath: appdata_ocadc83b19e7\/avatar\/isabel\/avatar.jpg)","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10.13; rv:62.0) Gecko\/20100101 Firefox\/62.0","version":"14.0.1.1"}
{"reqId":"yyNqUzf8ZLuwmxEGNfn1","level":0,"time":"2018-09-28 19:28:46","remoteAddr":"79.92.82.147","user":"isabel","app":"no app in context","method":"GET","url":"\/index.php\/apps\/files\/","message":"No cache entry found for \/appdata_ocadc83b19e7\/theming\/images\/logo (storage: local::\/var\/www\/html\/data\/, internalPath: appdata_ocadc83b19e7\/theming\/images\/logo)","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10.13; rv:62.0) Gecko\/20100101 Firefox\/62.0","version":"14.0.1.1"}
{"reqId":"yyNqUzf8ZLuwmxEGNfn1","level":0,"time":"2018-09-28 19:28:46","remoteAddr":"79.92.82.147","user":"isabel","app":"no app in context","method":"GET","url":"\/index.php\/apps\/files\/","message":"No cache entry found for \/appdata_ocadc83b19e7\/theming\/images\/background (storage: local::\/var\/www\/html\/data\/, internalPath: appdata_ocadc83b19e7\/theming\/images\/background)","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10.13; rv:62.0) Gecko\/20100101 Firefox\/62.0","version":"14.0.1.1"}
{"reqId":"yyNqUzf8ZLuwmxEGNfn1","level":0,"time":"2018-09-28 19:28:46","remoteAddr":"79.92.82.147","user":"isabel","app":"no app in context","method":"GET","url":"\/index.php\/apps\/files\/","message":"No cache entry found for \/appdata_ocadc83b19e7\/theming\/images\/background (storage: local::\/var\/www\/html\/data\/, internalPath: appdata_ocadc83b19e7\/theming\/images\/background)","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10.13; rv:62.0) Gecko\/20100101 Firefox\/62.0","version":"14.0.1.1"}
{"reqId":"pIiuiuplI3lUdaN1aqMy","level":0,"time":"2018-09-28 19:28:47","remoteAddr":"79.92.82.147","user":"isabel","app":"no app in context","method":"GET","url":"\/index.php\/avatar\/isabel\/64?v=0","message":"No cache entry found for \/appdata_ocadc83b19e7\/avatar\/isabel\/avatar.jpg (storage: local::\/var\/www\/html\/data\/, internalPath: appdata_ocadc83b19e7\/avatar\/isabel\/avatar.jpg)","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10.13; rv:62.0) Gecko\/20100101 Firefox\/62.0","version":"14.0.1.1"}
{"reqId":"IYjhBltjP4VhEYPZa28i","level":0,"time":"2018-09-28 19:28:47","remoteAddr":"79.92.82.147","user":"isabel","app":"webdav","method":"PROPFIND","url":"\/remote.php\/dav\/files\/isabel\/","message":{"Exception":"OCP\\Files\\StorageNotAvailableException","Message":"File with id \"21898\" has not been found.","Code":0,"Trace":[{"file":"\/var\/www\/html\/lib\/private\/Files\/Storage\/Wrapper\/Jail.php","line":218,"function":"getPermissions","class":"OC\\Files\\Storage\\FailedStorage","type":"->","args":[""]},{"file":"\/var\/www\/html\/apps\/files_sharing\/lib\/SharedStorage.php","line":198,"function":"getPermissions","class":"OC\\Files\\Storage\\Wrapper\\Jail","type":"->","args":[""]},{"file":"\/var\/www\/html\/lib\/private\/Files\/Storage\/Wrapper\/Wrapper.php","line":214,"function":"getPermissions","class":"OCA\\Files_Sharing\\SharedStorage","type":"->","args":[""]},{"file":"\/var\/www\/html\/apps\/files_sharing\/lib\/Cache.php","line":145,"function":"getPermissions","class":"OC\\Files\\Storage\\Wrapper\\Wrapper","type":"->","args":[""]},{"file":"\/var\/www\/html\/apps\/files_sharing\/lib\/Cache.php","line":113,"function":"formatCacheEntry","class":"OCA\\Files_Sharing\\Cache","type":"->","args":[{"__class__":"OC\\Files\\Cache\\CacheEntry"},""]},{"file":"\/var\/www\/html\/lib\/private\/Files\/View.php","line":1461,"function":"get","class":"OCA\\Files_Sharing\\Cache","type":"->","args":[""]},{"file":"\/var\/www\/html\/apps\/dav\/lib\/Connector\/Sabre\/Directory.php","line":265,"function":"getDirectoryContent","class":"OC\\Files\\View","type":"->","args":["\/"]},{"file":"\/var\/www\/html\/apps\/dav\/lib\/Connector\/Sabre\/TagsPlugin.php","line":224,"function":"getChildren","class":"OCA\\DAV\\Connector\\Sabre\\Directory","type":"->","args":[]},{"function":"handleGetProperties","class":"OCA\\DAV\\Connector\\Sabre\\TagsPlugin","type":"->","args":[{"__class__":"Sabre\\DAV\\PropFind"},{"__class__":"OCA\\DAV\\Files\\FilesHome"}]},{"file":"\/var\/www\/html\/3rdparty\/sabre\/event\/lib\/EventEmitterTrait.php","line":105,"function":"call_user_func_array","args":[[{"__class__":"OCA\\DAV\\Connector\\Sabre\\TagsPlugin"},"handleGetProperties"],[{"__class__":"Sabre\\DAV\\PropFind"},{"__class__":"OCA\\DAV\\Files\\FilesHome"}]]},{"file":"\/var\/www\/html\/3rdparty\/sabre\/dav\/lib\/DAV\/Server.php","line":1059,"function":"emit","class":"Sabre\\Event\\EventEmitter","type":"->","args":["propFind",[{"__class__":"Sabre\\DAV\\PropFind"},{"__class__":"OCA\\DAV\\Files\\FilesHome"}]]},{"file":"\/var\/www\/html\/3rdparty\/sabre\/dav\/lib\/DAV\/Server.php","line":981,"function":"getPropertiesByNode","class":"Sabre\\DAV\\Server","type":"->","args":[{"__class__":"Sabre\\DAV\\PropFind"},{"__class__":"OCA\\DAV\\Files\\FilesHome"}]},{"file":"\/var\/www\/html\/3rdparty\/sabre\/dav\/lib\/DAV\/Server.php","line":1666,"function":"getPropertiesIteratorForPath","class":"Sabre\\DAV\\Server","type":"->","args":["files\/isabel",["{DAV:}getlastmodified","{DAV:}getetag","{DAV:}getcontenttype","{DAV:}resourcetype","{http:\/\/owncloud.org\/ns}fileid","{http:\/\/owncloud.org\/ns}permissions","{http:\/\/owncloud.org\/ns}size","{DAV:}getcontentlength","{http:\/\/nextcloud.org\/ns}has-preview","{http:\/\/nextcloud.org\/ns}mount-type","{http:\/\/nextcloud.org\/ns}is-encrypted","{http:\/\/open-collaboration-services.org\/ns}share-permissions","{http:\/\/owncloud.org\/ns}tags","{http:\/\/owncloud.org\/ns}favorite","{http:\/\/owncloud.org\/ns}comments-unread","{http:\/\/owncloud.org\/ns}owner-id","{http:\/\/owncloud.org\/ns}owner-display-name","{http:\/\/owncloud.org\/ns}share-types"],1]},{"file":"\/var\/www\/html\/3rdparty\/sabre\/dav\/lib\/DAV\/CorePlugin.php","line":359,"function":"generateMultiStatus","class":"Sabre\\DAV\\Server","type":"->","args":[{"__class__":"Generator"},false]},{"function":"httpPropFind","class":"Sabre\\DAV\\CorePlugin","type":"->","args":[{"absoluteUrl":"http:\/\/cloud.bag-era.fr\/remote.php\/dav\/files\/isabel\/","__class__":"Sabre\\HTTP\\Request"},{"__class__":"Sabre\\HTTP\\Response"}]},{"file":"\/var\/www\/html\/3rdparty\/sabre\/event\/lib\/EventEmitterTrait.php","line":105,"function":"call_user_func_array","args":[[{"__class__":"Sabre\\DAV\\CorePlugin"},"httpPropFind"],[{"absoluteUrl":"http:\/\/cloud.bag-era.fr\/remote.php\/dav\/files\/isabel\/","__class__":"Sabre\\HTTP\\Request"},{"__class__":"Sabre\\HTTP\\Response"}]]},{"file":"\/var\/www\/html\/3rdparty\/sabre\/dav\/lib\/DAV\/Server.php","line":479,"function":"emit","class":"Sabre\\Event\\EventEmitter","type":"->","args":["method:PROPFIND",[{"absoluteUrl":"http:\/\/cloud.bag-era.fr\/remote.php\/dav\/files\/isabel\/","__class__":"Sabre\\HTTP\\Request"},{"__class__":"Sabre\\HTTP\\Response"}]]},{"file":"\/var\/www\/html\/3rdparty\/sabre\/dav\/lib\/DAV\/Server.php","line":254,"function":"invokeMethod","class":"Sabre\\DAV\\Server","type":"->","args":[{"absoluteUrl":"http:\/\/cloud.bag-era.fr\/remote.php\/dav\/files\/isabel\/","__class__":"Sabre\\HTTP\\Request"},{"__class__":"Sabre\\HTTP\\Response"}]},{"file":"\/var\/www\/html\/apps\/dav\/lib\/Server.php","line":293,"function":"exec","class":"Sabre\\DAV\\Server","type":"->","args":[]},{"file":"\/var\/www\/html\/apps\/dav\/appinfo\/v2\/remote.php","line":35,"function":"exec","class":"OCA\\DAV\\Server","type":"->","args":[]},{"file":"\/var\/www\/html\/remote.php","line":163,"args":["\/var\/www\/html\/apps\/dav\/appinfo\/v2\/remote.php"],"function":"require_once"}],"File":"\/var\/www\/html\/lib\/private\/Files\/Storage\/FailedStorage.php","Line":109,"Hint":"Storage 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(Macintosh; Intel Mac OS X 10.13; rv:62.0) Gecko\/20100101 Firefox\/62.0","version":"14.0.1.1"}
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(Macintosh; Intel Mac OS X 10.13; rv:62.0) Gecko\/20100101 Firefox\/62.0","version":"14.0.1.1"}

bug help wanted needs info

Source

GP-S

Most helpful comment

It might be that one of your shares is unavailable and makes some initialization crash. We have added a fix for this in 14.0.2 of which the rc should be available tomorrow

rullzer on 3 Oct 2018

🎉3

All 28 comments

I tryed :

files:scan --all
maintenance:repair
Nothing helped

GP-S on 28 Sep 2018

GitMate.io thinks possibly related issues are https://github.com/nextcloud/server/issues/1569 (Upgrade to 10.0.1 fails on Remove shares of a users root folder), https://github.com/nextcloud/server/pull/10844 (14.0.0 RC 1), https://github.com/nextcloud/server/pull/11361 (Increase version for 14.0.1), https://github.com/nextcloud/server/pull/11173 (Prepare 14.0.1 release), and https://github.com/nextcloud/server/pull/10370 (14.0.0 Beta 1).

nextcloud-bot on 28 Sep 2018

I got the same error and found out, that a share from another user, who shares an external directory via SMB, is offline. After i started up the NAS and the other user "re-checked" the external storage, i was able to login and see all my files.

Here is my logentry:

ManOki on 29 Sep 2018

Okay, after some try and die, it seems related to the File sharing app (1.6.2). Disabling it allow all users to see there files. Re-enabling it lead to the same issue. I didn't see any special character in shared files/link thought. May be space character ?

GP-S on 1 Oct 2018

I got the same error and found out, that a share from another user, who shares an external directory via SMB, is offline. After i started up the NAS and the other user "re-checked" the external storage, i was able to login and see all my files.

Thanks! Did not work for me ...

GP-S on 1 Oct 2018

Hello!
I will need your browser console log to investigate this issue.
Open your console, reload your page and/or do the action leading to this issue and copy/paste the log in this thread.

How to access your browser console (Click to expand)

Chrome

Press either CTRL + SHIFT + J to open the “console” tab of the Developer Tools.
Alternative method:
1. Press either CTRL + SHIFT + I or F12 to open the Developer Tools.
2. Click the “console” tab.

Safari

Press CTRL + ALT + I to open the Web Inspector.
See Chrome’s step 2. (Chrome and Safari have pretty much identical dev tools.)

IE9

Press F12 to open the developer tools.
Click the “console” tab.

Firefox

Press CTRL + SHIFT + K to open the Web console (COMMAND + SHIFT + K on Macs).
or, if Firebug is installed (recommended):
1. Press F12 to open Firebug.
2. Click on the “console” tab.

Opera

Press CTRL + SHIFT + I to open Dragonfly.
Click on the “console” tab.

skjnldsv on 2 Oct 2018

here is mine (unfortunately with some german output hints)

undefined pageModifier.js:585:9
Mutations-Ereignisse sollten nicht mehr verwendet werden. Verwenden Sie MutationObserver stattdessen. pageModifier.js:81:20
JQMIGRATE: Migrate is installed, version 1.4.0 core.js:7:542
Missing plural form in language file merged-template-prepend.js:3841:4
unreachable code after return statement[Weitere Informationen] merged.js:1502:4
window.controllers/Controllers sollte nicht mehr verwendet werden. Verwenden Sie es nicht für die Browser-Erkennung. merged.js:2176
New search handler registered search.js:66:4
Source-Map-Fehler: SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data
Ressourcen-Adresse: https://myhost.com/nextcloud/apps/files_markdown/build/editor.js?v=4e9842ef-1
Source-Map-Adresse: editor.js.map[Weitere Informationen]
querying Whats New data was successful: nocontent merged-template-prepend.js:4478:4
undefined merged-template-prepend.js:4479:4

ManOki on 2 Oct 2018

Yep, this is coming from your server.

Message     :   File with id \"21898\" has not been found.
Code        :   0   
Exception   :   OCP\\Files\\StorageNotAvailableException            
File        :   /var/www/html/lib/private/Files/Storage/FailedStorage.php   
Line        :   109 
Hint        :   Storage is temporarily not available

Have enough space available? Is your data directory located inside your webroot? Or outside?
Is it located in an external drive?
Have you run an occ maintenance:repair?

skjnldsv on 2 Oct 2018

Yes, i have enough space on my server, data directory is located on another internal drive, outside of webroot.

my guess: there is no problem with my normal nextcloud data. if my external storage is offline, i get the following error. in latest NC13, there was just a hint, that external storage is atm not available, but i was able to see all other files. now, exception handling seems to be changed and this exception is threated as an error, not a warning/info anymore.

I did run occ maintenance:repair, but nothing changed. Here is the result:

occ maintenance:repair
 - Repair MySQL collation
     - All tables already have the correct collation -> nothing to do
 - Repair mime types
 - Clean tags and favorites
     - 0 tags of deleted users have been removed.
     - 0 tags for delete files have been removed.
     - 0 tag entries for deleted tags have been removed.
     - 0 tags with no entries have been removed.
 - Repair invalid shares
 - Remove shares of a users root folder
 - Move .step file of updater to backup location
 - Fix potential broken mount points
     - No mounts updated
 - Repair invalid paths in file cache
 - Add log rotate job
 - Clear frontend caches
     - Image cache cleared
     - SCSS cache cleared
     - JS cache cleared
 - Add preview background cleanup job
 - Queue a one-time job to cleanup old backups of the updater
 - Repair pending cron jobs
     - No need to repair pending cron jobs.
 - Cleanup of old Audio Player tables
    0 [>---------------------------]
 - Fix the shares to use timestamp instead of datetime
     - Update timestamp of shares
    0 [>---------------------------]
 - Fix the share type of guest shares when migrating from ownCloud
 - Generate unique id on created circle
     - Generate unique id on circles
    0 [>---------------------------]
 - Using shorten unique id instead of circle id
 - Cleaning shares database of dead shares
 - Fix component of birthday calendars
     - 12 birthday calendars updated.
 - Fix broken values of calendar objects
    0 [>---------------------------]
 - Registering building of calendar search index as background job
     - Repair step already executed
 - Fix the share type of guest shares when migrating from ownCloud
 - Copy the share password into the dedicated column
 - Update OAuth token expiration times

ManOki on 2 Oct 2018

@ManOki you're having a different issue then.
This is getting confusing as I do not know if @GP-S have the same issues.

You cannot use nextcloud if your external storage is not available (ext drive not mounted, ext storage not setup, etc etc)

skjnldsv on 2 Oct 2018

Ok, i will open another issue. Sorry for confusion.

ManOki on 2 Oct 2018

@ManOki don't be :)
Thanks for your help!

skjnldsv on 2 Oct 2018

I had the same issue for 13 of my 17 users. On a second test installation with a different subdomain, but the same users (shared via LDAP), another subset of users had the problem, too. Login on an affected user on both nextcloud instances and explicitly login them out on both fixed the problem...

Maybe there is a connection with bug #9010

hgraeber on 2 Oct 2018

I am having the same problem and opened #11550 before I found this.

I have tried everything @skjnldsv recommended with no change with the issue. We aren't using any external storage but, my files directory is on the same box but not in the www folder and hasn't been since initial setup with NC over a year ago. We have plenty of storage (3TB available), tried occ maintenance:repair and occ file:scan --all.

Is this something that can be patched for the specific user with a MySQL script or deleting the user and re-creating them? This user has a good number of shared-via-link files out there that would be difficult to replicate if they are recreated.

JoeatMJ on 3 Oct 2018

I had the problem for 2 users out of 100 and probably more who didn't report it yet.
Just upgraded to Nextcloud 14.0.1.1
Using LDAP Authentication

Steps to Reproduce:
user bfong logs into Nextcloud web client
his root folder does not load and he gets the error
"This directory is unavailable, please check the logs or contact the administrator"

My Nextcloud logs indicate:

_Error | files | Backends provided no user object for pmurti_

pmurti is a former employee who has been removed from the Active Directory group that grants permission to Nextcloud, therefore his account no longer appears in the Nextcloud user list.

While pmurti was still an active user, he shared some folders with bfong.

Workaround:
I went to Active Directory and added pmurti back into the Nextcloud group. His AD account is still disabled but he now appears in the Nextcloud user list.
Now bfong can log in normally and his root folder is visible.
It seems that we need to remove all shares from a Nextcloud user account before we disable them.

kuhnline on 3 Oct 2018

Hello @skjnldsv , Sorry for the delay. Here browser logs. not sure if it will be of any help.

Browser logs (firefox) :

Navigated to https://cloud.bag-era.fr/index.php/apps/files/
Content Security Policy: Directive ‘child-src’ has been deprecated. Please use directive ‘worker-src’ to control workers, or directive ‘frame-src’ to control frames respectively.
JQMIGRATE: Migrate is installed, version 1.4.0 core.js:7:542
window.controllers/Controllers is deprecated. Do not use it for UA detection. merged.js:2176
[Show/hide message details.] XHRGET
https://cloud.bag-era.fr/ocs/v2.php/apps/notifications/api/v2/notifications
[HTTP/1.1 200 OK 182ms]
[Show/hide message details.] XHRGET
https://cloud.bag-era.fr/index.php/apps/files_rightclick/ajax/applications
[HTTP/1.1 200 OK 87ms]
[Show/hide message details.] XHRGET
https://cloud.bag-era.fr/cron.php
[HTTP/1.1 200 OK 321ms]
[Show/hide message details.] XHRGET
https://cloud.bag-era.fr/index.php/apps/apporder/getOrder
[HTTP/1.1 200 OK 364ms]
[Show/hide message details.] XHRGET
https://cloud.bag-era.fr/index.php/apps/richdocuments/ajax/settings.php
[HTTP/1.1 200 OK 477ms]
[Show/hide message details.] XHRGET
https://cloud.bag-era.fr/core/search/templates/part.results.html
[HTTP/1.1 200 OK 28ms]
New search handler registered search.js:66:4
[Show/hide message details.] XHRPROPFIND
https://cloud.bag-era.fr/remote.php/dav/files/isabel/
[HTTP/1.1 500 Internal Server Error 207ms]
[Show/hide message details.] XHRGET
https://cloud.bag-era.fr/ocs/v2.php/core/whatsnew?format=json
[HTTP/1.1 204 No Content 296ms]
[Show/hide message details.] XHRGET
https://cloud.bag-era.fr/index.php/apps/systemtags/lastused
[HTTP/1.1 200 OK 760ms]
Source map error: TypeError: NetworkError when attempting to fetch resource.
Resource URL: moz-extension://0d81e9c1-19ef-4ef9-90d6-87371ae39c6b/browser-polyfill.min.js
Source Map URL: browser-polyfill.min.js.map[Learn More]
querying Whats New data was successful: nocontent merged-template-prepend.js:4478:4
undefined merged-template-prepend.js:4479:4
[Show/hide message details.] XHRGET
https://cloud.bag-era.fr/ocs/v2.php/apps/notifications/api/v2/notifications
[HTTP/1.1 200 OK 189ms]
[Show/hide message details.] XHRGET
https://cloud.bag-era.fr/ocs/v2.php/apps/notifications/api/v2/notifications
[HTTP/1.1 200 OK 74ms]

Error 500 resonse :

-Content-Type-Options   
nosniff
X-Download-Options  
noopen
X-Frame-Options 
SAMEORIGIN
X-Permitted-Cross-Domain-Policies   
none
X-Powered-By    
PHP/7.2.10
X-Robots-Tag    
none
X-XSS-Protection    
1; mode=block
Request headers (889 B) 
Accept  
*/*
Accept-Encoding 
gzip, deflate, br
Accept-Language 
en-US,en;q=0.5
Cache-Control   
max-age=0
Connection  
keep-alive
Content-Length  
621
Content-Type    
application/xml; charset=utf-8
Cookie  
nc_sameSiteCookielax=true; nc_…vN3xbHfA8k0rcc3rKkPiGJt4wKxcU
Depth   
1
Host    
cloud.bag-era.fr
requesttoken    
6cGklYsBarEYcSqF9mxDfKSoVdaY14…TviQBNNzYO+SggMOSWxFIA/0HH0M=
User-Agent  
Mozilla/5.0 (X11; Linux x86_64…) Gecko/20100101 Firefox/62.0
X-Requested-With    
XMLHttpRequest

GP-S on 3 Oct 2018

I had the problem for 2 users out of 100 and probably more who didn't report it yet.
Just upgraded to Nextcloud 14.0.1.1
Using LDAP Authentication

Workaround:
I went to Active Directory and added pmurti back into the Nextcloud group. His AD account is still disabled but he now appears in the Nextcloud user list.
Now bfong can log in normally and his root folder is visible.
It seems that we need to remove all shares from a Nextcloud user account before we disable them.

Mmmh I don't have ldap activated ldap on my side. But I do have desactivated users. I'll try to reactivate them.

GP-S on 3 Oct 2018

@GP-S

Have enough space available? Is your data directory located inside your webroot? Or outside?
Is it located in an external drive?
Have you run an occ maintenance:repair?

skjnldsv on 3 Oct 2018

@skjnldsv

@GP-S

Have enough space available? Is your data directory located inside your webroot? Or outside?

I have more than 1TB free. My data directory is within the webroot.

Is it located in an external drive?

Have you run an occ maintenance:repair?

Yes. It cleared some cache but nothing changed.

GP-S on 3 Oct 2018

I had the problem for 2 users out of 100 and probably more who didn't report it yet.
Just upgraded to Nextcloud 14.0.1.1
Using LDAP Authentication
Workaround:
I went to Active Directory and added pmurti back into the Nextcloud group. His AD account is still disabled but he now appears in the Nextcloud user list.
Now bfong can log in normally and his root folder is visible.
It seems that we need to remove all shares from a Nextcloud user account before we disable them.

Mmmh I don't have ldap activated ldap on my side. But I do have desactivated users. I'll try to reactivate them.

I tried re activate all users, nothing changed, stop all sharings, no more luck.

GP-S on 3 Oct 2018

@GP-S
Have you manually checked the data directory? Is there some folder missing?

skjnldsv on 3 Oct 2018

@GP-S
Have you manually checked the data directory? Is there some folder missing?

No data loss, all folders seem to be there. I did a sudo -u www-data php ./occ files:scan --all just in case but nothing changed.

GP-S on 3 Oct 2018

It might be that one of your shares is unavailable and makes some initialization crash. We have added a fix for this in 14.0.2 of which the rc should be available tomorrow

rullzer on 3 Oct 2018

🎉3

It might be that one of your shares is unavailable and makes some initialization crash. We have added a fix for this in 14.0.2 of which the rc should be available tomorrow

In which commit this is fixed?