Server: Appstore disappears / cURL error 28: Connection timed out after 10001

Created on 24 Oct 2017 · 12Comments · Source: nextcloud/server

Steps to reproduce

Go to Apps page
Try to find the Appstore
Appstore is missing

Expected behaviour

Appstore should show

Actual behaviour

Appstore missing, Log shows error: cURL error 28: Connection timed out after 10001

Server configuration

Operating system: Debian 9.2

Web server: Apache 2.4.25

Database: Mariadb 10.1.26 (Debian)

PHP version: 7.0

Nextcloud version: 12.0.3

**Updated from an older Nextcloud/ownCloud or fresh install: Fresh install

Where did you install Nextcloud from: zip archive

Login as admin user into your Nextcloud and access 
http://example.com/index.php/settings/integrity/failed 
paste the results here.

No errors have been found.

List of activated apps:

Enabled:

dav: 1.3.0
federatedfilesharing: 1.2.0
files: 1.7.2
files_pdfviewer: 1.1.1
files_sharing: 1.4.0
files_texteditor: 2.4.1
files_trashbin: 1.2.0
files_versions: 1.5.0
files_videoplayer: 1.1.0
gallery: 17.0.0
logreader: 2.0.0
lookup_server_connector: 1.0.0
nextcloud_announcements: 1.1
notifications: 2.0.0
oauth2: 1.0.5
password_policy: 1.2.2
provisioning_api: 1.2.0
sharebymail: 1.2.0
twofactor_backupcodes: 1.1.1
updatenotification: 1.2.0
workflowengine: 1.2.0
Disabled:
activity
admin_audit
comments
encryption
federation
files_external
firstrunwizard
serverinfo
survey_client
systemtags
theming
user_external
user_ldap

Nextcloud configuration:

Config report

{
    "system": {
        "instanceid": "***",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "***"
        ],
        "datadirectory": "\/srv\/nx-data\/",
        "overwrite.cli.url": "***",
        "dbtype": "mysql",
        "version": "12.0.3.3",
        "dbname": "nextcloud",
        "dbhost": "localhost",
        "dbport": "",
        "dbtableprefix": "oc_",
        "mysql.utf8mb4": true,
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "memcache.local": "\\OC\\Memcache\\APCu",
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "localhost",
            "port": 6379,
            "password": "***REMOVED SENSITIVE VALUE***"
        },
    }
}

Are you using external storage, if yes which one: No

Are you using encryption: No

Client configuration

Browser: Chome latest

Operating system: Windows 10 FCU

Logs

Web server error log

No error shown

Nextcloud log (data/nextcloud.log)

Nextcloud log

GuzzleHttp\Exception\ConnectException: cURL error 28: Connection timed out after 10001 milliseconds
/srv/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/RequestFsm.php - line 103: GuzzleHttp\Exception\RequestException wrapException(Object(GuzzleHttp\Message\Request), Object(GuzzleHttp\Ring\Exception\ConnectException))
/srv/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/RequestFsm.php - line 132: GuzzleHttp\RequestFsm->__invoke(Object(GuzzleHttp\Transaction))
/srv/www/nextcloud/3rdparty/react/promise/src/FulfilledPromise.php - line 25: GuzzleHttp\RequestFsm->GuzzleHttp\{closure}(Array)
/srv/www/nextcloud/3rdparty/guzzlehttp/ringphp/src/Future/CompletedFutureValue.php - line 55: React\Promise\FulfilledPromise->then(Object(Closure), NULL, NULL)
/srv/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Message/FutureResponse.php - line 43: GuzzleHttp\Ring\Future\CompletedFutureValue->then(Object(Closure), NULL, NULL)
/srv/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/RequestFsm.php - line 134: GuzzleHttp\Message\FutureResponse proxy(Object(GuzzleHttp\Ring\Future\CompletedFutureArray), Object(Closure))
/srv/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Client.php - line 165: GuzzleHttp\RequestFsm->__invoke(Object(GuzzleHttp\Transaction))
/srv/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Client.php - line 125: GuzzleHttp\Client->send(Object(GuzzleHttp\Message\Request))
/srv/www/nextcloud/lib/private/Http/Client/Client.php - line 138: GuzzleHttp\Client->get('https //apps.ne...', Array)
/srv/www/nextcloud/lib/private/App/AppStore/Fetcher/Fetcher.php - line 99: OC\Http\Client\Client->get('https //apps.ne...', Array)
/srv/www/nextcloud/lib/private/App/AppStore/Fetcher/AppFetcher.php - line 66: OC\App\AppStore\Fetcher\Fetcher->fetch('', '')
/srv/www/nextcloud/lib/private/App/AppStore/Fetcher/Fetcher.php - line 162: OC\App\AppStore\Fetcher\AppFetcher->fetch('', '')
/srv/www/nextcloud/lib/private/Installer.php - line 394: OC\App\AppStore\Fetcher\Fetcher->get()
/srv/www/nextcloud/settings/Controller/AppSettingsController.php - line 312: OC\Installer isUpdateAvailable('files_versions', Object(OC\App\AppStore\Fetcher\AppFetcher))
[internal function] OC\Settings\Controller\AppSettingsController->listApps('enabled')
/srv/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php - line 160: call_user_func_array(Array, Array)
/srv/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php - line 90: OC\AppFramework\Http\Dispatcher->executeController(Object(OC\Settings\Controller\AppSettingsController), 'listApps')
/srv/www/nextcloud/lib/private/AppFramework/App.php - line 114: OC\AppFramework\Http\Dispatcher->dispatch(Object(OC\Settings\Controller\AppSettingsController), 'listApps')
/srv/www/nextcloud/lib/private/AppFramework/Routing/RouteActionHandler.php - line 47: OC\AppFramework\App main('OC\\Settings\\Con...', 'listApps', Object(OC\AppFramework\DependencyInjection\DIContainer), Array)
[internal function] OC\AppFramework\Routing\RouteActionHandler->__invoke(Array)
/srv/www/nextcloud/lib/private/Route/Router.php - line 299: call_user_func(Object(OC\AppFramework\Routing\RouteActionHandler), Array)
/srv/www/nextcloud/lib/base.php - line 1004: OC\Route\Router->match('/settings/apps/...')
/srv/www/nextcloud/index.php - line 48: OC handleRequest()
{main}

1. to develop bug apps management help wanted papercut

Source

msrv

👍7

Most helpful comment

Appstore was updated and brought back online. Everything should work now.

MorrisJobke on 6 Nov 2017

🎉2

All 12 comments

API is down :(

$ curl -I https://apps.nextcloud.com/api/v1/categories.json
HTTP/1.1 503 Service Unavailable
$  curl -I https://apps.nextcloud.com/
HTTP/1.1 200 OK

mathong on 24 Oct 2017

cc @LukasReschke :/

MorrisJobke on 25 Oct 2017

I'm getting the same problem on my Nextcloud server, and I get the same 503 from the API.

thornjad on 25 Oct 2017

This happened last week as well. A restart helped.

Maybe the appstore needs a different fix...

nickvergessen on 25 Oct 2017

@MorrisJobke any idea?

[16:40:35] <BernhardPosselt> nickvergessen: you guys need to do a deployment
[16:41:26] <BernhardPosselt> nickvergessen: that error is already fixed btw
[16:42:12] <BernhardPosselt> nickvergessen: reason is that there are now enough apps for the performance bug to cause time outs

nickvergessen on 25 Oct 2017

I'm getting the same error right now.

https://apps.nextcloud.com/api/v1/platform/12.0.3/apps.json seems to be down.

kao98 on 4 Nov 2017

😕1 👍1

As we're waiting the appstore to be fixed, as a workaround, is there a manual way to install apps?

kao98 on 4 Nov 2017

Same error here. Please fix.

Wikinaut on 4 Nov 2017

@kao98 You can always install the apps by downloading it to your installations /apps folder. Some might to build before, but most work out of the box. Check the respective github pages. Normally you find those from the appstore: https://apps.nextcloud.com/

eppfel on 4 Nov 2017

As for the ~~error~~ issue, I feel at least we should catch the error properly and display a mesage: Not able to reach the appstore right now.
... or something.

eppfel on 4 Nov 2017

I created an issue for our sysadmin team to deploy the latest version of the app store as @BernhardPosselt suggested on IRC 🎉