Sentry: Ignore Until "This Occurs again after X amount of Time" un-ignored after time period (even if not seen again)

[MeredithAnya]

In the dropdown the option is described as 'ignore until this occurs again after x amount of time'

However, the activity message seems to suggest that the issues is only ignored for a specific amount of time - rather than being marked as ignored permanently unless it occurs again.

Someone writing into support experienced an issue being marked as not ignored after using this option and had not seen any other events in the issue come through.

If this _is_ the expected behavior perhaps the language should change?

cc @tkaemming

[ryno1234]

Thanks @MeredithAnya, looking forward to understanding this feature better.

[dcramer]

This might just be a UX quirk we need to sort out.

Here's the expectation:

1. I click "Ignore until this occurs again after 30 minutes"
2. It shows "ignored until [absolute datetime]"
3. On [absolute datetime] the issue is still ignored unless it happens again. This is important, because the goal of ignore is 'hide this unless its ongoing after [condition]'

I can understand why it'd be confusing to not just un-ignore it at the given timestamp, but maybe its as simple as changing some of the language to reflect the behavior above. I dont have a real quick suggestion on better language, but hopefully this helps with clarity.

[ryno1234]

Hi @dcramer, I think there may be a misunderstanding (I was the one who reported the issue originally).

The problem I'm having is that the issue is un-ignored at [absolute datetime] regardless of whether or not the issue has occured since originally ignoring it.

[dcramer]

@ryno1234 AH so then it would be a bug. I wouldn't expect it to be unignored unless it happened again. We'll look into that.

[dcramer]

@macqueen so I think what needs to change, is we would simply check the 'ignored' state in event_manager (same way we do with auto resolve), and we'd remove the thing that clears the ignore status.

I think in the UI, we'd say "ignored until X", but once X is reached, say "this was ignored, and will automatically notify you if it happens again".

It's possible we need to rethink how we message ignore everywhere.

[mdomenjoud]

Hi @macqueen, any news concerning this issue ?
We often had the problem several times these last weeks: we ignored an issue, using "ignore until this issue occurs again after 30 minutes", and the issue was shown again in searches with "is:unresolved" filter, but the no new occurrences of the issue were caught.

[raymondjplante]

Seeing the same issue as @mdomenjoud

• We ignore an issue until x times a day/hour etc...
• In the comments for the issue, it shows that the issue was ignore with the whatever rate/time condition chosen
• After some period of time, it just reappears as unresolved with ignore unchecked despite no new events, or not enough events to meet the condition.
• Unlike when I manually remove an Ignore state, there is not entry in the comment section indicating someone unresolved or otherwise changed the ignore state.

[BYK]

Closing this issue due to staleness. Feel free to comment here if you think we should still work on this.

That said I think metric alerts are quite close to what is requested here and we are working on more features and improvements.