Sendgrid-php: Substitutions not working

[lukeyouell]

Issue Summary

Substitutions are no longer working for transactional emails. Only a few days ago they worked perfectly, nothing has been changed on our end and now they don't work at all.

For example %name% used to output the person's name in the email, now it only outputs "%name%"

Steps to Reproduce

1. Send a transactional email with substitutions using the API

Technical details:

• sendgrid-php Version: latest
• PHP Version: 7

[ruarkferreira]

Same issue here (well using the Node.js library)

[lukeyouell]

@ruarkferreira I’ve contacted SendGrid who’ve said they’re now investigating

[passkey1510]

Thanks Sendgrid for breaking your client apps!!!

Furthermore, look at your "helper" to make a substitution and send a transaction email: $sg->client->mail()->send()->post($request_body); Are you serious !??? Couldn't it be more verbose, please???

[ruarkferreira]

Thanks @lukeyouell :) I also logged a ticket but so far no reply :-/ Really annoying as we just had a big campaign run :-/

EDIT: Ok, their OPS team seems to be investigating it. Hopefully a quick turn around...

[lukeyouell]

@ruarkferreira http://status.sendgrid.com/incidents/dvk3z4s7yny4

[flamasweb]

@lukeyouell Same problem here, hope for Sendgrid solution soon.. thank you!

[ruarkferreira]

@flamasweb I hope that solution includes a batch resend of mails that were sent without substitution while this was happening :P

[lukeyouell]

@ruarkferreira they don't store transactional email content, so I doubt it!

[flamasweb]

It seems fixed now...

[lukeyouell]

@ruarkferreira @passkey1510 @flamasweb looks good to me!

[lukeyouell]

"Our Operations team has identified and mitigated the issue affecting substitution values. We apologize for any inconvenience this caused. "

[grovbot]

Despite the incident being marked as resolved, we're still experiencing this issue with substitutions not being replaced. Anyone else? We're contacting SendGrid support now.

[thinkingserious]

Thanks for the heads up everyone!