Screentogif: Blank screen - Buttons invisible

Created on 16 Jun 2018 · 9Comments · Source: NickeManarin/ScreenToGif

When starting up the application I get a blank window where the buttons are not visible. Tried already several things but can't get it working.

OS: Windows 10 - April Update

snap1

invalid / external

Source

xtbe

👍1

Most helpful comment

Btw, the recorders work because they have "hardware acceleration" disabled by default.

Another user with the same problem has a Intel integrated graphics too. Maybe there's a correlation.

NickeManarin on 27 Jun 2018

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All 9 comments

Hi, this is the second feedback about this problem that I've got. I still don't know for sure what's happening. :/

I'm assuming that you are running the latest release (v2.13.3). Can you right click the ScreenToGif icon on your notification area (system tray)? Try opening the editor or the recording, etc.

This could be an issue with a video driver, can you share with me the name/model of your graphics processor? Also the driver version?

If you have multiple monitors, try draging the window to another monitor, just to check if the rendering starts to work.

I'm running W10 1803, build 17134.48 with a GeForce GTX 970, driver version 398.11 and the app is running fine.

NickeManarin on 16 Jun 2018

https://github.com/RickStrahl/MarkdownMonster/issues/136

The workaround would be to disable hardware acceleration.

NickeManarin on 16 Jun 2018

Hi,

It seems not possible to turn off Hardware Acceleration in Windows 10 (April update) this slider is gone.

I tried a few options by right-clicking in the sys tray, the "xxxxxx recording" options are displayed correctly. All the other ones result in blanks screens.

I'll see if I can find updated drivers for the GPU perhaps this could help.
UPDATE: I've the latest driver installed that is available for the laptop, result still the same

I agree this is probably a GPU (driver) error in combination with WPF

Only one monitor.
GPU running on the laptop with issues is an Intel HD Graphics HD5500. So this is an integrated GPU.

xtbe on 16 Jun 2018

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Can you try using this version?
https://1drv.ms/u/s!Atz6mWWOy6N8oOUKTu2EmDtzWwLtTg

This version has the hardware acceleration disabled. The UI looks a bit laggy because of that.

NickeManarin on 27 Jun 2018

Btw, the recorders work because they have "hardware acceleration" disabled by default.

Another user with the same problem has a Intel integrated graphics too. Maybe there's a correlation.

NickeManarin on 27 Jun 2018

👍2

Tried with the version you asked to test and it works correctly.
I don't experience any real annoying lag.

Tnx a lot

xtbe on 27 Jun 2018

Just a note that this started happening to me all of a sudden as well. It looks just like the image in the top thread. Also using integrated intel graphics.