Rocket.chat: Rocketchat crashes after login attempt

[stoficek]

Description:

After upgrading mongodb to 3.4.18 and rocketchat to 0.73.2 every time when I try to login a server crashes and I have to manually start it again. We use LDAP as a login mechanism.

Steps to reproduce:

1. Upgrade mongodb to 3.4.18
2. Upgrade rocketchat to 0.73.2
3. Restart rocketchat (via systemctl in my case)
4. Try to log in via webpage

Expected behavior:

I am able to login and use rocketchat

Actual behavior:

Server crashes

Server Setup Information:

• Version of Rocket.Chat Server: 0.73.2
• Operating System: Centos 7.6.1810
• Deployment Method: tar
• Number of Running Instances: 1
• DB Replicaset Oplog:
• NodeJS Version: 8.9.4
• MongoDB Version: 3.4.18

Additional context

Relevant logs:

LDAPHandler ➔ info Init LDAP login XXX
LDAP ➔ Connection.info Init setup
LDAP ➔ Connection.info Connecting ldap://1.1.1.1:389
LDAP ➔ Connection.info LDAP connected
LDAP ➔ Search.info Searching user XXX
LDAP ➔ Search.info Search result count 1
LDAP ➔ Auth.info Authenticating uid=XXX,ou=People,dc=yyy,dc=com
LDAP ➔ Search.info Search result count 1
LDAP ➔ Auth.info Authenticated uid=XXX,ou=People,dc=yyy,dc=com
LDAPHandler ➔ info Querying user
LDAPHandler ➔ info Logging user
LDAPSync ➔ info Syncing user data
/usr/local/bin/node: symbol lookup error: /opt/Rocket.Chat/programs/server/npm/node_modules/bcrypt/lib/binding/bcrypt_lib.node: undefined symbol: _ZN4node19GetCurrentEventLoopEPN2v87IsolateE
rocketchat.service: main process exited, code=exited, status=127/n/a
Unit rocketchat.service entered failed state.
rocketchat.service failed.

[esolix]

I am experiencing the same thing after 0.73.2 upgrade, any luck figuring this out? Only logging in thru the form crashed it - I am not using LDAP, just built-in login

[esolix]

Update: I upgraded to NPM 6.4.1 and it works now

[stoficek]

Mine version of NPM is 6.5.0

[esolix]

Try 6.4.1

[stoficek]

6.4.1 didnt help in my case

[l8nites]

Similar issue here. We don't use LDAP, crashes seem to occur around user administration.

[tctovsli]

I have the same issue. We use LDAP.

Is there a way to downgrade? When I tried spinning up the previous image, I got a Can't find migration version 137

[kuluev]

Try to update your NodeJS. Mine worked after v8.11.4 update.

PS. ive had the same issue on non-ldap installation

[tctovsli]

Will do.
Also, found this: https://github.com/kelektiv/node.bcrypt.js/issues/656
I think perhaps this dependency update might have caused this issue: #12624 since bcrypt is updated from v2 to 3.

[DoM1niC]

I had the same Problem, Update NodeJS using NVM to switch between the Versions :+1:

[reetp]

And the next one to try is getting your node more up to date.
The docker version runs node v8.11.4 so I'd take a look at that next.
FWIW docker also runs npm 5.6.0

[zeled]

downgrade bcrypt to 3.0.0 solved the problem

[stoficek]

Yes thanks all. Upgrading to node v8.11.4 helped. But after upgrading I have another problem. After one day of usage server runs out of memory and I have to reboot rocketchat.

[nunofernandes]

I also have this problem.... Any timeline on when you think this will be fixed?

[reetp]

Yes thanks all. Upgrading to node v8.11.4 helped. But after upgrading I have another problem. After one day of usage server runs out of memory and I have to reboot rocketchat.

How much memory do you have on your server?

[reetp]

I also have this problem.... Any timeline on when you think this will be fixed?

There is more than one issue here. Which one are you talking about ? Updating node (you can do that yourself if using CentOS/tar install) or running out of memory (how much have you got?)

[stoficek]

Yes thanks all. Upgrading to node v8.11.4 helped. But after upgrading I have another problem. After one day of usage server runs out of memory and I have to reboot rocketchat.

How much memory do you have on your server?

Now its 3GB and 8VCPUs

[zolbayars]

For me, updating npm version from 5.5.1 to 6.7.0 resolved this issue.

[nielsk]

After updating to 1.1.0 rocketchat crashes.
I updated npm to 6.9.0 and this didn't help
This is what I get: /usr/local/bin/node: symbol lookup error: /opt/Rocket.Chat/programs/server/npm/node_modules/bcrypt/lib/binding/bcrypt_lib.node: undefined symbol: _ZN4node19GetCurrentEventLoopEPN2v87IsolateE

[reetp]

https://github.com/RocketChat/Rocket.Chat/releases

Here are the recommended versions:

1.0.1 2019-04-28
Engine versions

Node: 8.11.4
NPM: 6.4.1
MongoDB: 3.2, 3.4, 3.6, 4.0