Rocket.chat: Error with File Upload via Amazon S3

[nicexe2e4]

Description:

Hello, i configured my rocketchat instance for file upload via Amazon S3 and my files won't load, but gridFS nd File System work well.

My settings:

• Acl none
• Access Key mykey
• Secret Key mysecretkey
• CDN Domain for Downloads none
• Region us-east-1
• Bucket URL https://s3.example.com/
• Signature Version v4
• Force Path Style True
• URLs Expiration Timespan 120
• Proxy Avatars False
• Proxy Uploads False

Server Setup Information:

• Version of Rocket.Chat Server: 0.65.1
• Operating System: 4.15.15
• Deployment Method: tar
• Number of Running Instances: 1
• NodeJS Version: 8.11.2
• MongoDB Version: 3.6.3

Relevant logs:

After try upload file:

Error: FileNotFound: no file with id L5dGabZPZXNRuyTYZ found
    at /home/rocketchat/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/gridfs-stream/index.js:190:25
    at /home/rocketchat/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/collection.js:1215:18
    at handleCallback (/home/rocketchat/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/utils.js:120:56)
    at /home/rocketchat/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/collection.js:1252:5
    at /home/rocketchat/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb-core/lib/connection/pool.js:469:18
    at _combinedTickCallback (internal/process/next_tick.js:131:7)
    at process._tickDomainCallback (internal/process/next_tick.js:218:9)

Error: FileNotFound: no file with id xTjh98GoWkRethHwW found
    at /home/rocketchat/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/gridfs-stream/index.js:190:25
    at /home/rocketchat/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/collection.js:1215:18
    at handleCallback (/home/rocketchat/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/utils.js:120:56)
    at /home/rocketchat/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb/lib/collection.js:1252:5
    at /home/rocketchat/bundle/programs/server/npm/node_modules/meteor/npm-mongo/node_modules/mongodb-core/lib/connection/pool.js:469:18
    at _combinedTickCallback (internal/process/next_tick.js:131:7)
    at process._tickDomainCallback (internal/process/next_tick.js:218:9)

Сan anyone help me?

[nicexe2e4]

The issue is not relevant.
Workaround:
1) switch storage type to GridFS
2) remove files from mongoDB
3) switch storage type to Amazon S3

I don't know how, but it helped me.

[shahar3012]

If that's the case Rocket.Chat should support also the old files stored in MongoDB GridFS.