Rocket.chat: Omnichannel LiveChat

[engelgabriel]

LiveChat Bridges to:

• [x] Facebook
• [ ] Telegram
• [x] WhatsApp
• [ ] Twitter

[ci2014]

@engelgabriel In the settings Rocket.Chat asks for OmniChannel API data. Where to obtain them? I googled for omnichannel facebook, but I think I am missing something at the moment.

Thank you very much.

[JSzaszvari]

@ci2014 send a email to [email protected] and they will get you sorted

[ci2014]

@JSzaszvari Thank you. I can see, that there is a note below the fields. I was wondering, where this API data is coming from. Which API is meant, when we talk about the OmniChannel API data? Who provides that API?

[JSzaszvari]

Paging @sampaiodiego for more info

[sampaiodiego]

@ci2014 we have a service called omni.rocket.chat which acts as a gateway/middleware for Facebook Messenger. So a Rocket.Chat server communicates with omni.rocket.chat that communicates with Facebook.

[ci2014]

@sampaiodiego Understood! Thank you very much.

[Buliwyfa]

is omni.rocket.chat available for self-host Rocket.Chat solutions?

[sampaiodiego]

yes it is @Buliwyfa .. you just need an API key and secret

[trongthanh]

Hi,

I have sent an email to [email protected] but received no reply (on Apr 18). Should I wait more?

[sampaiodiego]

I'm sorry @trongthanh .. we had some issues on our omni email.. we're now taking care of the backlog.

[mattsaddo]

Can the omni.rocket.chat gateway be self hosted? If so is there a open source repository for it?

[sampaiodiego]

@mattsaddo the gateway cannot be self hosted.. but we have plans to allow you to have facebook integration without the gateway.. it will be by far much complicated to set up, but we understand some people would not like to use the gateway.

[jhmk]

Will also WhatsApp Business be supported in the future?

[3ruce]

Are the guys at [email protected] still providing api keys? I emailed on the 4th Dec which isn't too long ago but I'm curious if you guys still support this...

[wabbit187]

Same here. wrote an email for about 2 weeks. Is it still a working integration?!

[geekgonecrazy]

The facebook integration still very much operational, there might be delays on replying as its definitely not an automated response. :)