Rocket.chat: Unable to delete closed Livechat

Created on 10 Jan 2017 · 15Comments · Source: RocketChat/Rocket.Chat

Your Rocket.Chat version: 0.48.2

Could not delete closed Livechats, in room list a room with empty name is displayed (also could not delete this).

livechat improvement

Source

areichmann76

👍3

Most helpful comment

I would love to see 2 of your implementation ideas:

add a delete button on livechat room list under Livechat > Current chats with the possibilty of choosing multiple livechat rooms to delete
having a setting to delete all closed livechat rooms after a period of time

thank you for your help, also for the code to delete it from mongo db! worked like a charm. you are doing a wonderfull job with rocketchat.

chainmueller on 8 Jun 2017

👍3

All 15 comments

I'll keep all discussions related to livechat deletion on this thread.

I would like to know the best way of implementing this:

add a delete button on livechat room list (under Livechat > Current chats or even Administration > Rooms)
add a delete button on the "info" panel (along with the close button. but I can see this can got confusing)
having a setting to delete all closed livechat rooms after a period of time

Just pinging you guys from other issues I just closed @nmolinski @localguru @adamprice56 @chainmueller

I would like have a feedback on the options listed above and also new ones =) thanks

sampaiodiego on 6 Jun 2017

I would love to see 2 of your implementation ideas:

add a delete button on livechat room list under Livechat > Current chats with the possibilty of choosing multiple livechat rooms to delete
having a setting to delete all closed livechat rooms after a period of time

thank you for your help, also for the code to delete it from mongo db! worked like a charm. you are doing a wonderfull job with rocketchat.

chainmueller on 8 Jun 2017

👍3

I could also really benefit from having a way to delete closed Livechats. I would be happy with either of the two implementations mentioned for deleting them one at a time, either from the livechat room list under Livechat > Current chats, or on the "info" panel. The setting to delete all closed livechat rooms after a period of time would be nice, but not as essential as the other. Deleting all chats isn't likely to be my preferred method since there may be reasons you hang on to a chat or two for a time.

ajw-dev on 18 Nov 2017

👍2

Is there a button for this as of 2018?
How much longer will this be a manual db action if not?
How would one perform the manual db action required to flush out livechat of all data?

GetGeeks on 29 Jan 2018

You guys can already delete livechats from the admin panel (Rooms page).

~~But there is no "right" way for filtering livechats. But searching for "guest" room name, do the trick.~~

Edit: I'm sorry but apparently there is no way for filtering livechats from admin > rooms page.

sampaiodiego on 29 Jan 2018

I am having trouble finding any livechat(s) in administration > rooms any suggestions to delete livechats would be welcome. I have loads of cluttering test livechats with no clear delete method. I would love to know what I might do to flush these records out even with manual commands to the db although an admin option would be best. As of what version do livechats appear in rooms? Im am using 0.61.0 and they do not show for me.

GetGeeks on 30 Jan 2018

@GetGeeks I'm sorry but you're right, you can't filter for livechat rooms there. I thought you could, but I was wrong

sampaiodiego on 30 Jan 2018

Any update on this? Also how do I perform manually struggling to locate the DB