Rocket.chat: Avatars sometimes not rendered in main chat window

[frdmn]

Your Rocket.Chat version: demo instance

Description: Sometimes the avatars are just missing in the main chat window. I already did some research to see if it's an client side issue, but it looks like that the server just renders the DOM incorrectly:

---

The DOM is rendered as:

<button class="thumb user-card-message" data-username="aaron.ogle" tabindex="1"></button>

rather than:

<button class="thumb user-card-message" data-username="aaron.ogle" tabindex="1">
  <div class="avatar">
    <div class="avatar-image" style="background-image:url(/avatar/aaron.ogle.jpg?_dc=0);"></div>
  </div>
</button>

Reported by: @Molle500, @TheReal1604, @lunitic and @frdmn

[Molle500]

Happends ALOT nowdays for some reason :/

[frdmn]

Oh right, I forgot to include you @Molle500 as reporter!

Edited above :)

[agentirons]

This issue suddenly hit our server this morning. One user reported they were missing past a certain time in our message history, and as I was talking to him I switched tabs and came back and suddenly a portion of avatars were missing from my window as well. When I continued chatting the new messages had the avatars back again. I pulled the latest 0.44 release and refreshed and thought I fixed the issue, but they seem to randomly appear or disappear when changing between conversations.

EDIT: Restarted the computer running the service and it seems to have resolved the issue.

[engelgabriel]

This seem to be fixed on the latest versions. Can confirm if this is still happening?

[agentirons]

Haven't run into it in the last few weeks at least.

On Wed, Dec 7, 2016 at 7:03 AM Gabriel Engel [e-mail]
wrote:

This seem to be fixed on the latest versions. Can confirm if this is still
happening?

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[Molle500]

I dont think this is happening anymore.

[engelgabriel]

It got a lot better, but apparently still happens sometimes on slow machines :(

[Molle500]

Hmm happen just now, one users avatar missing. But i´m on a super good computer and 100mbit/s internet @engelgabriel

[engelgabriel]

On what browser @Molle500 ?

[Molle500]

i think this is fixed. I havn't seen it happen for a while

[bakhtizin]

Happened on our instance today. We had to restart the server.

➔ | Rocket.Chat Version: 0.58.2                            
➔ | NodeJS Version: 4.8.4 - x64                      
➔ | Platform: linux                             
➔ | Process Port: 3000                              
➔ | Site URL: https://whatevertheurlis.com 
➔ | ReplicaSet OpLog: Disabled                        
➔ | Commit Hash: 988103d449                  
➔ | Commit Branch: HEAD        

Dev Tools of the browser was showing GET request erros on https://our-chat-url/avatar/username_X=?_dc=undefined 404 (NOT FOUND)

[Hudell]

Has anybody seen this issue on any newer version?

[sampaiodiego]

nope