Rocket.chat: Android App Doesn't connect to my newly created rocketchat server

Created on 25 Apr 2016 · 12Comments · Source: RocketChat/Rocket.Chat

Rocket.Chat version: 0.26.0
Android app version: 2.3.1
I've installed the RocketChat server on my RPi2 arch arm distribution following this guide https://volumelabs.net/rocket-chat-raspberry-pi-2/
I configured apache with reverse proxy so I can access the server through https. By now, I had it working on firefox, windows desktop app and android web browsers. The problem is when I try to connect to the server through the android app, it refuses to load the server page and reply with 'Failed to connect to server: abort. abort'. I'm using self signed certificate for Let's Encrypt requires my public IP to be registered with a domain name and mine is not.
Because I'm using a self signed certificate, I must be asked to authenticate it manually when the server is requested from any application, all my browsers worked fine because they have been instructed to add an exception to that certificate. My android app hasn't even been offered this option and I guess this is where my problem lies. I can't connect to the server because it is not trusted by the app.
Is there a way to fix this guys?

Source

marboxvel

Most helpful comment

I'm having the same issue with proper certs. My two cents, "let's encrypt!" should also be supported.

Can the app give a more meaningful error message or a way to fix the certs? I can login. Then it says "Connecting in x second". Channels show, they can be opened and show current messages after you open them.

this was the solution:
https://rocket.chat/docs/installation/manual-installation/configuring-ssl-reverse-proxy/

ktown007 on 10 May 2018

👍2

All 12 comments

The problem is your self-signed certs ... ;)

netdevfighter on 25 Apr 2016

same probleme with Android with Let's Encrypt certificate.

yoimbert on 26 Apr 2016

We do not support self-signed certs. Please re-open if you have full cert and still have problem.

Sing-Li on 26 Apr 2016

I m sorry. But with my full certif not working on android.
Failed to connect to server abort.

yoimbert on 26 Apr 2016

@yoimbert that's a different problem. Someone can help you if you come over to https://demo.rocket.chat/channel/support

Sing-Li on 26 Apr 2016

👍1

And can you tell us why you don't support self-signed certs with android app and do support them with browsers?

marboxvel on 27 Apr 2016

I think the self signed there is no CA Intermediate. But I could be wrong. ( let's encrypt for example )

yoimbert on 27 Apr 2016

But they could program the app to work the same as the browsers. If they don't fix the android app to work with self-signed certs, I will have no interest in RocketChat since the android app is all I need.

marboxvel on 27 Apr 2016

nishishailesh on 5 Apr 2017

I'm having the same issue with proper certs. My two cents, "let's encrypt!" should also be supported.

this was the solution:
https://rocket.chat/docs/installation/manual-installation/configuring-ssl-reverse-proxy/

ktown007 on 10 May 2018

👍2

The proxy_set settings within location fixed it. Also with Let's encrypt.

Franselbaer on 8 Jun 2018

We do not support self-signed certs. Please re-open if you have full cert and still have problem.

That's not very open source friendly! It takes few minutes to add a "use at your own risk" option. But if this is still the case in 2020 i'm just gonna switch to another app.