Rocket.chat: Off-the-Record (OTR) Timeouts

[k0nsl]

Your Rocket.Chat version: 0.22.0

When trying to engage a user and initiate a OTR exchange it always results in a timeout, no matter how quickly you push the "yes" button.

Does anyone else experience the same issue?

[engelgabriel]

Do you see anything in the console log?

[marceloschmidt]

We could increase the time limit... it's currently set at 10s. Does it timeout before that period, or does it timeout a few seconds after you push the yes button?

[k0nsl]

@engelgabriel: there is nothing in the console log.

@marceloschmidt: it timeouts before the 10s period; I would say within a maximum of 5 seconds.

[marceloschmidt]

@k0nsl what's your browser and version?

[k0nsl]

@marceloschmidt: Chromium. Version 48.0.2564.116. Built on Ubuntu 14.04, running on LinuxMint 17.3 (64-bit).

[marceloschmidt]

@k0nsl do you have access to code in develop? I just pushed some code that makes OTR use jwk for key exchanging, instead of spki. I'm not sure that this was the cause for your bug, but I know it was causing some problems when exchanging keys between firefox and chrome... Let me know if it fixes for you. If it doesn't, please check the console for bugs.

[k0nsl]

@marceloschmidt: yes, I'm using develop. I can probably pull the new code later, in perhaps five hours.

I will report back whether or not it fixed my issue. Thanks!

[k0nsl]

I noticed something, by the way, in my console, when trying to negotiate OTR between myself and another client. Here's the output:
Uncaught (in promise) DOMException

[marceloschmidt]

Ahh! That's exactly the same problem I was having when testing Firefox and Chrome key exchange. I'm more convinced that the fix I pushed will solve it for you then.

[k0nsl]

@marceloschmidt:

Sorry for the late reply. I upgraded my instance with the newest code in develop and now OTR is (seemingly) working again.

[marceloschmidt]

Good to know. I'll close this issue and monitor any new problems we may have with OTR

[punkrock]

We are using 0.25.0 and I've still problems, using OTR. If I start an OTR-conversation with an user who is online, I only get timeouts. In some cases he could accept the conversation and wrote encrypted messages to me, but I couldn't read them, because I only get timeouts. And some requests about starting an OTR-conversation end up in nirvana, means my chat partner doesn't even see the request because of the timeout.

[noguespi]

same issue here with 0.31. However we managed to make it works after trying multiple times. Maybe it's due to first time key generation which may take some times?

[wtsarchive]

@marceloschmidt I also get "timeout" error when trying to initiate OTR conversations, even if I click on "OK" button immediately. How can I debug this? I'm using version 0.31.0.

[wtsarchive]

Btw, I'm using OSX app for Rocket Chat and the other party used Chrome.

[engelgabriel]

@wtsarchive can you try using the lates version? Are both users online at the same time, and using the same browser? (just to eliminate some root causes)

[marceloschmidt]

@wtsarchive please try using OTR in our demo server, so we can also eliminate some browser issues. Please join us on https://demo.rocket.chat/channel/otr and let's talk there.

[fulljackz]

Same here, unable to get OTR work properly, Version: 0.37.1

On the demo too : Timeouts :disappointed:

[brady-young]

I'm having this issue as well. Time outs even after the user accepts the OTR.

[punkrock]

It works for me, if my conversation partner accepts OTR request within 3 seconds. Sadly, OTR in RocketChat doesn't support sending images or editing.