Rocket.chat.electron: Absent/away after inactivity does not work. Client always online

Created on 5 Oct 2020 · 6Comments · Source: RocketChat/Rocket.Chat.Electron

My Setup

Operating System:Windows 10 (1909) / MacOS 10.15: Catalina
App Version: 3.0.2
Installation type: exe / dmg

[x ] I have tested with the latest version
[x ] I can simulate the issue easily

Description

Client status shows always online

Current Behavior

The status is not set to absent after inactivity. Tested with 3.0.0 / 3.0.1 and 3.0.2

Expected Behavior

The status should automatically be set to absent after the specified time. This works fine with version 2.17.11

Source

RKD31

Most helpful comment

I have added "USE_NATIVE_OPLOG=true" to my systemd service file

.
.
Environment=USE_NATIVE_OPLOG=true
Environment=MONGO_URL=mongodb://localhost:27017/rocketchat?replicaSet=rs01
Environment=MONGO_OPLOG_URL=mongodb://localhost:27017/local?replicaSet=rs01

Unfortunately this had no effect. The problem still exists after a server restart.

RKD31 on 5 Oct 2020

👍3

All 6 comments

I do not confirm that issue.
Tested it on 3.0.2 on Windows 10 1809
For experiment I set idle time to 60 seconds (as I remember it's a minimum) and after 1 minute status of my user changed to Away automatically
Windows Lock (WIN+L) works perfect too - set user status to Away immediately. .
Server version is 3.6.3

ankar84 on 5 Oct 2020

I have the problem on all windows and also on the MacOs clients. It doesn't matter how high the idletime is set... The status is always online. With version 2.17.11 it works fine on both OS.
Maybe it's the combination of server version 3.7.0 and the new client version (3.0.0 - 3.0.2).

RKD31 on 5 Oct 2020

Maybe it's the combination of server version 3.7.0 and the new client version (3.0.0 - 3.0.2).

Indeed.
Just try 3.0.2 with test 3.7.0 server and user always online.
Maybe it's related to https://github.com/RocketChat/Rocket.Chat/pull/18892 in part of user presence.
So can you try to use USE_NATIVE_OPLOG=true like described here?

ankar84 on 5 Oct 2020

I have added "USE_NATIVE_OPLOG=true" to my systemd service file

.
.
Environment=USE_NATIVE_OPLOG=true
Environment=MONGO_URL=mongodb://localhost:27017/rocketchat?replicaSet=rs01
Environment=MONGO_OPLOG_URL=mongodb://localhost:27017/local?replicaSet=rs01

Unfortunately this had no effect. The problem still exists after a server restart.

RKD31 on 5 Oct 2020

👍3

Same problem with version 3.0.3
Server Version: 3.7.1
At first it looked good but after a restart of the client application the status always stays online again...

RKD31 on 14 Oct 2020

Unfortunately I do not know why... but now it works with version 3.0.3 as well as with 3.0.4

RKD31 on 17 Oct 2020

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