Rocket.chat.electron: main window is not displaying

[tsesliv]

My Setup

• Operating System: Windows 7 Pro x64
• App Version: 2.10.1.598

• [ X] I have tested with the latest version
• [ X] I can simulate the issue easily

Description

Message: Windows client 2.10.1.598, on Win7 – main window is not displaying, chat still is active in taskbar and pop-ups appear on new messages, but chat window is not displaying (for less than second it flashes and then hides).

Current Behavior

I'm starting application, it "flashes" (only canvas of the window are visible for some short time), then it completely disappears, meanwhile icon in the tray is running, pop-up notifications are working, and tray icon considers main window is visible.

https://youtu.be/S6Fm40DgndE
here on the video of chat behaviour

Expected Behavior

window to be shown

[gdelavald]

Thanks for the report, this seem like a regression bug and we'll investigate and fix it as soon as possible.

[jaypea]

steps to reproduce this on linux:

• open chat
• press "ctrl+w" in a chat window
• gui closes
• entry "isHidden": false will change to "isHidden": true in ~/.config/Rocket.Chat+/window-state-main.json
• gui will not come up again

maybe its similar on windows?

[tsesliv]

window-state-main.json editing helps, thanks!
x and y positions were set to "-32000" something. after setting to 0 window opens correctly.

[stopal]

Thank you @jaypea.
But why is this issue closed? It is so annoying on Fedora... every time when i want to start RocketChat i have to set isHidden: false first.

[helderam]

Thanks

Solve my problem too !!!

[tassoevan]

@stopal Your Fedora desktop don't have a system tray, right? The default behavior of Rocket.Chat app is just to hide the window on close and keep the tray icon; in the next run, the program starts with the window hidden. Some users have reported this and we are working to fix the experience for users at desktops without a systray.

[mathiasbosman]

Even with a "system tray" the icon isn't showing, but that's probably a Fedora thing.

@tassoevan
Is there an issue we can follow for the fix?
Currently I just overwrite the config file with a batch whenever I login.

[tassoevan]

@mathiasbosman There are some issues like #878, but the reports are somewhat specific despite the standard "solution".

[mathiasbosman]

@tassoevan alright, thanks!

For those interested: I created a new file in the .config folder of Rocket.Chat called window-state-reset.json with the contents:

{
  "width": 1650,
  "height": 1500,
  "isMaximized": false,
  "isMinimized": false,
  "isHidden": false,
}

in my .bash-profile (usualy located in your home directory) I simply added:

# Reset Rocket.chat+ window settings
cp ~/.config/Rocket.Chat/window-state-reset.json ~/.config/Rocket.Chat/window-state-main.json