Robomongo: robo3t 1.1 failed to start on Ubuntu 17.04

[maxp]

Freshly untared version failed to start. At the same time Robomongo 1.0 works well:

~/robo3t$ bin/robo3t 
This application failed to start because it could not find or load the Qt platform plugin "xcb"
in "".

Available platform plugins are: xcb.

Reinstalling the application may fix this problem.
Aborted (core dumped)

There were no changes in setup - just tar xvf ...

[madmuffin1]

this looks like the output that I described in #1384. Can you check if running QT_DEBUG_PLUGINS=1 bin/robo3t will produce the same output as aforementioned issue?

[maxp]

I use Ubuntu 17.04.

 QT_DEBUG_PLUGINS=1 bin/robo3t 
QFactoryLoader::QFactoryLoader() checking directory path "/home/maxp/robo3t/lib/platforms" ...
QFactoryLoader::QFactoryLoader() looking at "/home/maxp/robo3t/lib/platforms/libqxcb.so"
Found metadata in lib /home/maxp/robo3t/lib/platforms/libqxcb.so, metadata=
{
    "IID": "org.qt-project.Qt.QPA.QPlatformIntegrationFactoryInterface.5.3",
    "MetaData": {
        "Keys": [
            "xcb"
        ]
    },
    "className": "QXcbIntegrationPlugin",
    "debug": false,
    "version": 329472
}


Got keys from plugin meta data ("xcb")
QFactoryLoader::QFactoryLoader() checking directory path "/home/maxp/robo3t/bin/platforms" ...
loaded library "/home/maxp/robo3t/lib/platforms/libqxcb.so"
QLibraryPrivate::loadPlugin failed on "/home/maxp/robo3t/lib/platforms/libqxcb.so" : "Cannot load library /home/maxp/robo3t/lib/platforms/libqxcb.so: (/usr/lib/x86_64-linux-gnu/libboost_system.so.1.62.0: symbol _ZNSt7__cxx1112basic_stringIcSt11char_traitsIcESaIcEED1Ev, version GLIBCXX_3.4.21 not defined in file libstdc++.so.6 with link time reference)"
This application failed to start because it could not find or load the Qt platform plugin "xcb"
in "".

Available platform plugins are: xcb.

Reinstalling the application may fix this problem.
Aborted (core dumped)

[madmuffin1]

so apparently this is a duplicate of #1384. The line just above "This application failed" is describing the root cause.

[alejandroge]

same problem here with Ubuntu 17.04. Apparently they are trying to fix the problem atm.

http://blog.robomongo.org/robomongo-is-robo-3t/
That's the link to the post at Robomongo page. You can see the comments if you scroll to the bottom of the page

[simsekgokhan]

Hey guys, sorry for the inconvenience, seems like it is seen only on 17.04 and seems to work on 16.04 and 14.04. We are investigating the problem with high importance.

[smalike]

ubuntu 17.04

sudo apt update
sudo apt upgrade
bin/robo3t

Error message:

Cannot mix incompatible Qt library (version 0x50700) with this library (version 0x50701)
已放弃 (核心已转储)

It's ok.

~/workspace/chinaso/svn/nodejs$ cd ~/workspace/robo3t-1.1.1-linux-x86_64-c93c6b
0/lib/
~/workspace/robo3t-1.1.1-linux-x86_64-c93c6b0/lib$ mkdir qt
~/workspace/robo3t-1.1.1-linux-x86_64-c93c6b0/lib$ mv *Qt* qt/
~/workspace/robo3t-1.1.1-linux-x86_64-c93c6b0/lib$ ~/workspace/robo3t-1.1.1-linux-x86_64-c93c6b0/bin/robo3t

It work!

[maggo2801]

@smalike
I get the following error message

bin/robo3t: relocation error: /usr/lib/x86_64-linux-gnu/libproxy.so.1: symbol _ZTTNSt7__cxx1119basic_ostringstreamIcSt11char_traitsIcESaIcEEE, version GLIBCXX_3.4.21 not defined in file libstdc++.so.6 with link time reference

Is there any solution for it?

[simsekgokhan]

Hi guys, can you try the method below? It worked in our labs.

mkdir ~/robo-backup
mv robo3t-1.1.1-linux-x86_64-c93c6b0/lib/libstdc++* ~/robo-backup/
robo3t-1.1.1-linux-x86_64-c93c6b0/bin/robo3t

[rodislav]

in other words: deleting libstdc++* from lib folder solved the issue

ps. _still I see no reason to make a backup, since the downloaded version is not running anyways :))_

[aashkafirst]

It worked!!!
Thanks @simsekgokhan

[somppa]

Faced the same issue with Ubuntu 16.04.
Deleting libstdc++ from lib folder worked also as temporary solution.
Thanks @simsekgokhan @rodislav

[murshid1988]

@rodislav's solution worked for me as well :) :+1:

[nervgh]

Same here. Thank you for temporary solution :+1:

[vietdien2005]

It worked, thanks @simsekgokhan

[antoniobusrod]

Is this ticket duplicated from #1384?

[hphirke]

Solution from @simsekgokhan worked
Thanks

[mgscreativa]

Hi! I had no luck. ubuntu 16.04 x64

martin@:~$ '/home/robo3t/bin/robo3t' 
This application failed to start because it could not find or load the Qt platform plugin "xcb"
in "".

Available platform plugins are: xcb.

Reinstalling the application may fix this problem.
Abortado

Deleting libstdc++* didn't help either...

[aviadhahami]

Hi guys, can you try the method below? It worked in our labs.
```
mkdir ~/robo-backup
mv robo3t-1.1.1-linux-x86_64-c93c6b0/lib/libstdc++* ~/robo-backup/
robo3t-1.1.1-linux-x86_64-c93c6b0/bin/robo3t

You're a wizard Harry :tada:

[mgscreativa]

Ho luck for me! moving /lib/libstdc++* makes all text from the app go away!

[FelipeRuizGarcia]

Its works!
Thanks @simsekgokhan

[dougbm]

I got the same error using Ubuntu 16.04 LTS. Moving those files out solved the problem. Thanks!

[miqueiaspenha]

Thanks!!! @rodislav

[Redsandro]

Experienced the same problem on Ubuntu 17.10, Ubuntu 17.04, and Ubuntu 16.04 LTS.

Removing lib/libstdc++* fixed the problem. Thanks @simsekgokhan!

[spywarehunter]

Working on Ubuntu 17.04 and moving those files out solved the problem.

[bhargodevarya]

The solution works on on ubuntu 16.06 LTS. Thanks a lot!!!

[char0n]

Confirming on Linux Mint 18.2 Sonya. Removing lib/libstdc++* works.

[jaffarc]

Thank you
@simsekgokhan

[websoftwares]

Thanks @rodislav it works :dancer:

[arpit-absyadav]

`sudo tar -xf /opt/robo3t-1.1.1-linux-x86_64-c93c6b0.tar.gz
sudo ln -s /opt/robo3t-1.1.1-linux-x86_64-c93c6b0/bin/robo3t /usr/local/bin/robo3t

Now you can run robo3t in your terminal and it will work.`

[rodislav]

Hey Arpit, your comment is off topic :) and is more practical to update PATH in /etc/profile instead of polutting /use/local/bin.

[kswapnil213]

It worked for me on Ubuntu 16.04
Thank you @simsekgokhan

[rahul356357]

@simsekgokhan thanks the solution worked

[victor-3wp]

Deleting the libstdc++.so.6 file in the lib directory worked for me

[imccausl]

Deleted both libstdc++ files and it is now working. Ubuntu 17.10.

[vnenkpet]

Makes me wonder if you actually need that lib? Doesn't removing it break anything?

[Nayana-Amagi]

Thaks a lot it resolved the problem

[christianorossini]

Saved my day. Thanks!

[digitalh2o2]

This solution worked! Many thanks!

[rudiw]

Thank you @rodislav

robo3t-1.1.1-linux-x86_64-c93c6b0

DISTRIB_ID=LinuxMint
DISTRIB_RELEASE=18.3
DISTRIB_CODENAME=sylvia
DISTRIB_DESCRIPTION="Linux Mint 18.3 Sylvia"
NAME="Linux Mint"
VERSION="18.3 (Sylvia)"
ID=linuxmint
ID_LIKE=ubuntu
PRETTY_NAME="Linux Mint 18.3"
VERSION_ID="18.3"
HOME_URL="http://www.linuxmint.com/"
SUPPORT_URL="http://forums.linuxmint.com/"
BUG_REPORT_URL="http://bugs.launchpad.net/linuxmint/"
VERSION_CODENAME=sylvia
UBUNTU_CODENAME=xenial
cat: /etc/upstream-release: Is a directory

For env above, it is happening too:

[arubislander]

Encountered this same issue while making a snap of the new robo3t. The proffered solution works for the snap too. The snap can be found: https://github.com/arubislander/robomongo-snap

[simsekgokhan]

Hi All, again sorry for the inconvenience and for the delay. We have an enhancement to fix this problem. But, we cannot verify our fix for 16.04 (we can for 17.04), since we are unable to reproduce in our systems. We are asking your help to test the following beta for us (fingers crossed). Thanks in advance.

Robo 3T 1.2 - Beta

[sangeeth18]

@simsekgokhan Many Thanks it worked !!

[Developer-Amit]

@rodislav , Thanks Worked me. :+1:

[stianl]

@simsekgokhan 1.2 Beta is working fine on Ubuntu 17.10.

[fernandokosh]

Robo 3T 1.1.1 still only working on 17.04 after deleting libstdc++.so.6*.

[akshayarise]

Faced the same issue with Ubuntu 17.10.
Deleting libstdc++ from lib folder worked for me.
Thanks @simsekgokhan @rodislav

[ngminhtrung]

Encountered same issue:

his application failed to start because it could not find or load the Qt platform plugin "xcb"

Confirming on Linux Mint 18.3 Sylvia: Just running the command as mentioned above in the /lib folder will fix the issue.

rm libstdc++*.*

[kamatheuska]

Had the same issue on Ubuntu 16.04. It was resolved removing the libstdc++.. Thanks!

[gauravparmar]

I am facing the same issue on Ubuntu 14.04 for Robo 3T package (robo3t-1.1.1-linux-x86_64-c93c6b0.tar.gz) but it did not get resolved even after removing lib/libstdc++.
I am getting below two error on running ./robo3t after removal of libstdc++. in lib

./robo3t: /usr/lib/x86_64-linux-gnu/libstdc++.so.6: version `GLIBCXX_3.4.20' not found (required by ./robo3t)

./robo3t: /usr/lib/x86_64-linux-gnu/libstdc++.so.6: version `GLIBCXX_3.4.21' not found (required by ./robo3t)

[JSn1nj4]

@simsekgokhan Joining late, but also confirming that beta 1.2 does work on Kubuntu 17.10.

[iammimi]

I am also having this issue in 17.04, Qt5.9.4

This application failed to start because it could not find or load the Qt platform plugin "xcb"
in "".

Reinstalling the application may fix this problem.
Aborted (core dumped)

I tried to remove the libstdc++* but got this error

error while loading shared libraries: libstdc++.so.6: cannot open shared object file: No such file or 
directory

I am so new to Ubuntu and Qt, so I appreciate your help.

Not sure if this info will help:

echo $LD_LIBRARY_PATH
/usr/local/lib:/home/miminez/Qt5.9.4/Tools/QtCreator/lib/Qt/lib

Updating the Ubuntu version is not my option due to some dependencies.