Ring: Live streaming bugs with v8

[dxdc]

Live Streaming Issue

Describe the live streaming issue

Have two different bugs, but all surrounding live streaming. Something broke in homebridge-ring v8 for me as far as live streaming goes.

1. Snapshots work fine. But, if I try to live stream, I see the circle "loader" spinning in the video. Is this expected? I'm not sure it's working at all. It was working fine on an earlier version of homebridge-ring (7.X). The logs indicate it should be working just fine, but I don't see any streaming happening. If it is expected, then it's a bit confusing behavior, though not sure if it can be turned off.

2. If I live stream, and then force quit the home app while viewing the live stream itself, homebridge-ring has a very difficult time recovering. Basically prevents viewing of the live stream at all, even after reopening the home app. There is an overlay on the video that says "No Response. Wait until someone else in this home stops viewing this camera and try again".

This is akin to #157 that I reported earlier, but seems now it's no longer recoverable. Seems I have to restart homebridge to fix it now.

Screenshots/Logs

For issue 1, above:

[5/18/2020, 6:38:08 AM] [Ring] Snapshot for Front Door is still within its life time (19.475s old)
[5/18/2020, 6:38:10 AM] [Ring] Preparing Live Stream for Front Door
[5/18/2020, 6:38:12 AM] [Ring] Waiting for stream data from Front Door (1.682s)
[5/18/2020, 6:38:12 AM] [Ring] Received stream data from Front Door (2.128s)
[5/18/2020, 6:38:14 AM] [Ring] Streaming active for Front Door
[5/18/2020, 6:38:28 AM] [Ring] Stopped Live Stream for Front Door

For issue 2, above:

1|homebridge  | [5/18/2020, 6:40:30 AM] [Ring] Preparing Live Stream for Garage
1|homebridge  | [5/18/2020, 6:40:31 AM] [Ring] sip INVITE request failed with status 401
1|homebridge  | [5/18/2020, 6:40:31 AM] [Ring] Failed to prepare stream for Garage (0.487s)
1|homebridge  | [5/18/2020, 6:40:31 AM] [Ring] Error: sip INVITE request failed with status 401
1|homebridge  |     at sipClient.send (/usr/lib/node_modules/homebridge-ring/lib/api/sip-call.js:117:28)
1|homebridge  |     at searching (/usr/lib/node_modules/homebridge-ring/node_modules/sip/sip.js:1316:5)
1|homebridge  |     at /usr/lib/node_modules/homebridge-ring/node_modules/sip/sip.js:1297:41
1|homebridge  |     at Object.message (/usr/lib/node_modules/homebridge-ring/node_modules/sip/sip.js:1103:7)
1|homebridge  |     at Object.signal (/usr/lib/node_modules/homebridge-ring/node_modules/sip/sip.js:982:55)
1|homebridge  |     at /usr/lib/node_modules/homebridge-ring/node_modules/sip/sip.js:1344:24
1|homebridge  |     at onMessage (/usr/lib/node_modules/homebridge-ring/node_modules/sip/sip.js:558:9)
1|homebridge  |     at content (/usr/lib/node_modules/homebridge-ring/node_modules/sip/sip.js:493:7)
1|homebridge  |     at headers (/usr/lib/node_modules/homebridge-ring/node_modules/sip/sip.js:480:9)
1|homebridge  |     at TLSSocket.<anonymous> (/usr/lib/node_modules/homebridge-ring/node_modules/sip/sip.js:504:27)
1|homebridge  |     at TLSSocket.emit (events.js:198:13)
1|homebridge  |     at addChunk (_stream_readable.js:288:12)
1|homebridge  |     at readableAddChunk (_stream_readable.js:265:13)
1|homebridge  |     at TLSSocket.Readable.push (_stream_readable.js:224:10)
1|homebridge  |     at TLSWrap.onStreamRead [as onread] (internal/stream_base_commons.js:94:17)

Recommended solution

Not clear what the issue is.

Environment

• Ring Camera: [e.g. Stickup Cam Battery]
• OS: Raspbian GNU/Linux 10 (buster)
• Node.js: v10.20.1
• NPM: v6.14.5
• homebridge-ring v8.2.0 (but, was working fine before the 8.X upgrade)
• homebridge v1.1.0

Network Environment

Everything is on the same mesh Wifi network. I can provide more details here if it would be helpful, but it doesn't seem like this is an issue given that 1) it was working fine before in v7.X (last release before v8), and 2) snapshots, etc. are being pulled just fine.

[dxdc]

Also, not sure if it's helpful, but the only two unusual aspects of my config would be:

      "hideDoorbellSwitch": true, 
      "hideInHomeDoorbellSwitch": true, 

[rcoletti116]

I am having the same issue after updating to the latest version today, v8.2.0

[DatBoiRo]

Same issue. Before the update, I had no issues viewing my Ring Pro Doorbell. Now, all I get is spinning wheel, then "the camera stopped responding."

[floshion]

Hello, i'v the same issue since the update, i can't have the live stream but it's ok on the ring application

[benfysh]

I am seeing the same issue on v8.20 with all of my cameras, snapshots are updating fine however trying to stream doesn't work. The logs show the following:

[5/20/2020, 16:17:54] [Ring] Waiting for stream data from Garage (0.789s)
[5/20/2020, 16:18:03] [Ring] Stopped Live Stream for Garage
[5/20/2020, 16:18:03] [Ring] Received stream data from Garage (10.484s)

The "No Response" overlay comes up when the [Ring] Stopped Live Stream for Garage message is printed in the logs.

[sybrendotinga]

Same here:

[5/20/2020, 5:34:56 PM] [Ring] Preparing Live Stream for Voordeur
[5/20/2020, 5:34:57 PM] [Ring] Waiting for stream data from Voordeur (0.79s)
[5/20/2020, 5:34:58 PM] [Ring] Received stream data from Voordeur (1.759s)
[5/20/2020, 5:34:58 PM] [Ring] Streaming active for Voordeur
[5/20/2020, 5:35:26 PM] [Ring] Stopped Live Stream for Voordeur

No visual, and got a "No response"-overlay aswell.

[dgreif]

I just wanted to confirm that I have seen this issues some as well. I haven't pinned down the exact problem yet, but will hopefully get an update out this weekend.

[dgreif]

Ok, quick question. Are you trying to view the cameras on the _same computer_ that is running homebridge? As in a mac that is also your homebridge server? I think I introduced a bug that causes issues in that exact scenario, but looking at the cameras on your phone would work just fine. Can anyone confirm?

[rcoletti116]

Not me. HB running on a raspberry pi. Viewing in the home app on iPhone.

[benfysh]

Same for me. Homebridge on a Pi and using and iPhone to view.

[divemasterjm]

Ok, quick question. Are you trying to view the cameras on the _same computer_ that is running homebridge? As in a mac that is also your homebridge server? I think I introduced a bug that causes issues in that exact scenario, but looking at the cameras on your phone would work just fine. Can anyone confirm?

im in this situation

[dxdc]

I discovered something really strange that fixes this problem.

1. Optional: Restart homebridge (only needed if your cameras are showing "No Response. Wait until someone else in this home stops viewing this camera and try again".)
2. Toggle OFF Wifi on iPhone, and use LTE connection
3. Go into each camera and initiate live view. It will take 15-20 seconds or so, but it will work!
4. After all cameras are working in LTE, switch back to Wifi.

Now, this behavior persists across restarts and live view seems totally fixed! I really have no explanation for this, but curious if this fixes it for others.

[DatBoiRo]

This worked. Toggled WiFi off, opened home app, livestream popped up instantly. Weirdo back on, close and reopen home app, livestream persists.

On May 20, 2020, at 18:17, dxdc [e-mail] wrote:


I discovered something really strange that fixes this problem.

1 (Optional): Restart homebridge (only needed if your cameras are showing "No Response. Wait until someone else in this home stops viewing this camera and try again".)

1. Toggle OFF Wifi on iPhone, and use LTE connection
2. Go into each camera and initiate live view. It will take 15-20 seconds or so, but it will work!
3. After all cameras are working in LTE, switch back to Wifi.

Now, this behavior persists across restarts and live view seems totally fixed! I really have no explanation for this, but curious if this fixes it for others.

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[dxdc]

I looked over the logs, didn't see anything unusual, except maybe this:

Ding XXXXXXXX is expired (480). Fetching a new ding and trying video stream again

@dgreif Wondering if there is a cached Ding from before the update that never gets properly reset? Or, maybe it's some kind of HomeKit bug?

Anyway, happy it's working. Also it fixes both issues I raised (1 & 2).

[rcoletti116]

I discovered something really strange that fixes this problem.

1. Optional: Restart homebridge (only needed if your cameras are showing "No Response. Wait until someone else in this home stops viewing this camera and try again".)
2. Toggle OFF Wifi on iPhone, and use LTE connection
3. Go into _each_ camera and initiate live view. It will take 15-20 seconds or so, but it will work!
4. After all cameras are working in LTE, switch back to Wifi.

Now, this behavior persists across restarts and live view seems totally fixed! I really have no explanation for this, but curious if this fixes it for others.

No joy for me...

[benfysh]

No joy for me...

Same here, "No Response" on 4g and wifi

[dxdc]

No joy for me...

Did you try restarting homebridge first to reinitialize everything? I found that if I had previously initiated a live view session this technique would not work.

[rcoletti116]

No joy for me...

Did you try restarting homebridge first to reinitialize everything? I found that if I had previously initiated a live view session this technique would not work.

Yes, I did. I tried a few times actually. Closed out all apps on my iPhone, restarted homebridge, switched off WiFi, go into each camera, after about 10-12 seconds I get the same error as before "No Response. Wait until someone else in this home stops viewing this camera and try again."

[rcoletti116]

What's interesting here is the logs don't really show a problem, and you might think it was working.

[5/21/2020, 12:52:44 PM] [Ring] Preparing Live Stream for Front Door
[5/21/2020, 12:52:44 PM] [Ring] Ding 6829279316725042599 is expired (480). Fetching a new ding and trying video stream again
[5/21/2020, 12:52:45 PM] [Ring] Waiting for stream data from Front Door (0.815s)
< [5/21/2020, 12:52:54 PM] [Ring] Stopped Live Stream for Front Door > At this point is when the message shows up.
<[5/21/2020, 12:52:54 PM] [Ring] Received stream data from Front Door (10.448s)> No stream actually, very misleading.

[dxdc]

@rcoletti116 Strange. I saw similar messages in the logs indicating it was working, so I'm not really sure either, and now that mine is working, I don't see any different indications in the logs as to why. But after multiple rounds of tests mine is still working.

Also, I'm now seeing this behavior, but not sure it's related:

1. Force quit HomeKit app
2. Launch HomeKit app several hours later. Snapshot is stale, but it shows "0s, 1s, on it"
3. If I enter "Live View" I can pull a live feed, and after exiting, the snapshot is refreshed and again says "0s, 1s..." on it.

[rcoletti116]

I don't know exactly how, but it's working now. I tried to troubleshoot and isolate any potential fixes or new issues. After various attempts to reinstall the plugin and roll back to old versions did not work, I started focusing on my network. Gave my main router a restart and now I'm good to go. Let's see if it sticks.

[durosity]

Outta interest if you revert back to v8.1 or earlier does the video feed start working for you folks again? I was having this exact issue and while trying to work out what was going on (of course not checking here first which in hindsight i should have) I tried going back to versions 8.1, 8.0, 7.2 but none would give me a video feed which makes me wonder if my issue is different to this one somehow? I’ve even tried setting up a brand new installation of homebridge on a MacBook never used for it before, and even added that to a brand new home location in HomeKit but alas no joy... just keep getting the same behaviour as listed here.

[rcoletti116]

@durosity I also rolled back versions of the plugin to 8.0 & 7.2 but didn’t get it working again. I completely removed it and reinstalled but that also didn’t work. I even did A clean reinstall of FFMPEG for sake of the new two-way audio feature.
It wasn’t until moving to my network that I fixed it. Try restarting your modem and router. If it helps, I have an AirPort Extreme + express in bridge mode. My homebridge up with an assigned static IP, but otherwise no specific ports or custom settings. Restarted everything and got video working.

[durosity]

Interesting.. well at least it’s not just me. I’ve already tried moving it to a different AP. Can’t restart the gateway at the moment as other things are running on it but it’s scheduled to reboot at 3am tonight so mebbe that’ll help clear things up.

[jsrivatsan]

I have the same bug. The logs do not show any issue but live streaming does not start. If you keep waiting too long, the camera becomes unresponsive. The only way to recover then is to restart homebridge.

The situation gets slightly better if I use my homepod as hub instead of Apple TV. I will keep digging to see if I can quantify this. Thanks.

[LordZork]

Similar issue...

Raspberry Pi 4 (Model B) 4GB

HOOBS 3.2.4 and 3.2.6 (via update)
Homebridge 1.1.0

Note: Tried both – HOOBS first, then Homebridge.

Homebridge-ring 8.2.0

Router(s): ZyXEL (EMG3425-Q10A) [newer] and Apple AirPort Extreme [older]

Note: First attempt: Pi connected to a [2nd] ethernet switch, which was connected to a [main] ethernet switch, which was connected to the router. Second attempt: Pi connected directly to router. Tried this with both routers (separately).

Also tried some port forwarding, in case that mattered.

Apple TV 4K (tvOS 13.4.5) + iPhone SE 2nd Gen/2020 (iOS 13.4.1)

I just got my first Raspberry Pi and, for the first time, tried HOOBS and Homebridge – spent all day yesterday and today trying to get the homebridge-ring live stream to work...

Note: Snapshots work fine. It is only live streaming that is not working.

I get the circle "loader" spinning in the video, and then it either – typically – tells me "No Response" and "This camera is not responding" or – occasionally – "Wait until someone else in this home stops viewing this camera and try again."

I've tried different terminal commands and whatnot, based on various suggestions from github and elsewhere, and have reformatted and re-flashed the MicroSD card numerous times... and started over...

Also, I followed the Camera Troubleshooting and – based on the logs – figured it was most likely an issue with my network...

[Ring] Configuring 1 cameras and 1 devices for location "XXXX" - locationId: XXXX
[Ring] Snapshot for Front Door is still within its life time (21.086s old)
[Ring] Preparing Live Stream for Front Door
[Ring] Waiting for stream data from Front Door (0.581s)
[Ring] Stopped Live Stream for Front Door
[Ring] Received stream data from Front Door (10.718s)

For this to be a network issue seems really odd, though, as I tried two different routers – one supports UPnP (enabled), and the other NAT-PMP (enabled). One of them should have worked. I don't think I have strict NAT settings (haven't had issues with any other smart devices or hubs or online video gaming, etc.)... maybe someone could advise me regarding this (or maybe let me know what routers work with this plugin)!? Also, I am pretty certain it's not my ISP.

Note: From what I've seen and read, so far, it appears that "cameras cannot be added through a bridge and must be added as individual devices"... yet, it does not let me add them individually. First, I setup the bridge OS (tried HOOBS and Homebridge this way) and added the ring plugin. Then I added the bridge to HomeKit and it automatically added the cameras. Then I started over and – without the ring plugin installed – I added the bride to HomeKit. Then, I installed the ring plugin within the bride OS, and restarted the bridge OS. Then, I opened the Home app on my phone and it auto-detected and auto-loaded the cameras. I cannot seem to find a way to manually, individually, add the ring camera as I've seen in videos and read about. Once the plugin is in the bride OS, it is in HomeKit. Or, if I connect the bride to HomeKit with the plugin already installed, the camera is added with the bridge. Not sure if this is a problem or not.

Anyway, I was about to give up when I ran across this recent posting, here, regarding live stream issues related to the latest plugin... as reported by some users who have experience with previous versions of the plugin actually working with live streaming. Since this is my first time, and I have only used the latest plugin (no prior versions), this gives me hope that it might be a plugin issue – with this latest version – and not something on my end. Until I saw this here, I was thinking the plugin probably worked fine and it was somehow me or something on my end... so, maybe not?

Note: I've only installed the Homebridge-ring plugin from within the HOOBS and Homebridge GUI. I've not done any sort of "manual" or other type of install, or Optional Parameters, or other configuration, other than following the provided steps for getting the refresh token, from within the OS GUI (except for HOOBS, which requires a minor use of terminal for getting the refresh token).

Like I said, I am very new to this... only just started. I have no problem resetting everything, or trying whatever, or buying a new router! If someone could help me get this working, I'd try just about anything. I'm desperate at this point... it's the only reason I got the Raspberry Pi. Otherwise, I may just give up on the whole "Homebridge+HomeKit" thing.

Thanks in advance for any help!

[dgreif]

Just wanted to give a quick update since this thread seems to be getting hit hard lately. I have been spending all of my free time over the last two weeks working on more reliable live streaming. Since Ring has no documentation, it requires a lot of trial and error, but I think I’m very close and have figured out how Ring avoids NAT issues on any network. I’m hoping to release an alpha version in the next couple days that all of you can test out. The only downside is it will be dependent on ffmpeg. Ffmpeg is automatically included in the plugin unless you are on a really old os, so this shouldn’t be a problem for the majority of users. For now, please hold tight until I am able to release my changes.

[LordZork]

Just wanted to give a quick update since this thread seems to be getting hit hard lately. I have been spending all of my free time over the last two weeks working on more reliable live streaming. Since Ring has no documentation, it requires a lot of trial and error, but I think I’m very close and have figured out how Ring avoids NAT issues on any network. I’m hoping to release an alpha version in the next couple days that all of you can test out. The only downside is it will be dependent on ffmpeg. Ffmpeg is automatically included in the plugin unless you are on a really old os, so this shouldn’t be a problem for the majority of users. For now, please hold tight until I am able to release my changes.

Awesome, thanks for the update, dgreif! Count me in – I'm happy to test! I'll be watching this thread and keeping on eye out for a new/alpha version (though, I may need guidance installing an alpha version, unless it will install as normal via homebridge-config-ui-x).

[paqpaqpaq]

Same problem here too. Sometimes it returns ding expired, sometimes just stream stopped.
Sometimes it works flawelessly, sometimes I can try 20 times in an hour without any stream.

I do have the feeling that it doesn't function more often opposed to then it does.

[paqpaqpaq]

@dgreif I found another issue:
When opening the app, I see an old snapshot. If I hit live stream, and will actually work, I close the stream and see the last frame as the new snapshot. Briefly exiting the home app and returning again, it will then revert back to the old out of date snapshot.
This makes no sense(?)

[durosity]

@dgreif I've installed the alpha2 release and that's got the video working for me, well done! However just FYI the snapshots are still not updating. Just wanted to report it in case it was relevant to what you're working on!

[LordZork]

Do you have to install the alpha2 release manually? It doesn't show up as an update with the installed plugin or when searching plugins.

[DMBlakeley]

To install open terminal window and enter:
sudo npm i -g [email protected]
Restart Homebridge manually.

[paqpaqpaq]

I have the same as @durosity . Streams seem to be working correctly at first sight and couple of tries. Snapshots however are not updated upon the last stream.
Also the snapshot on doorbell ring is not up to date. Ergo: when someone rings the doorbell, the shown snapshot is irrelevant.

[LordZork]

@DMBlakeley
I opened terminal, copied/pasted the provided code, and got this...

npm ERR! code EACCES
npm ERR! syscall access
npm ERR! path /usr/local/lib/node_modules/homebridge-ring/node_modules/@sindresorhus/is
npm ERR! errno -13
npm ERR! Error: EACCES: permission denied, access '/usr/local/lib/node_modules/homebridge-ring/node_modules/@sindresorhus/is'
npm ERR! [Error: EACCES: permission denied, access '/usr/local/lib/node_modules/homebridge-ring/node_modules/@sindresorhus/is'] {
npm ERR! errno: -13,
npm ERR! code: 'EACCES',
npm ERR! syscall: 'access',
npm ERR! path: '/usr/local/lib/node_modules/homebridge-ring/node_modules/@sindresorhus/is'
npm ERR! }
npm ERR!
npm ERR! The operation was rejected by your operating system.
npm ERR! It is likely you do not have the permissions to access this file as the current user
npm ERR!
npm ERR! If you believe this might be a permissions issue, please double-check the
npm ERR! permissions of the file and its containing directories, or try running
npm ERR! the command again as root/Administrator.

npm ERR! A complete log of this run can be found in:
npm ERR! /home/pi/.npm/_logs/2020-05-26T19_06_40_186Z-debug.log

I then restarted Homebridge anyway and it still says the plugin I'm running is v8.2.0.

[paqpaqpaq]

@LordZork "sudo" is the magic word ;)

[LordZork]

@paqpaqpaq

Thank you! I added "sudo" at the beginning...

sudo npm i -g [email protected]

I'm new to this, sorry, but did I possibly hurt anything by running the command without "sudo"?

[paqpaqpaq]

Nope, you are fine.

It just refused to execute your command, that's all.

[LordZork]

@dgreif

I am now running homebridge-ring v8.3.0-alpha.2 and live stream/video is working!!

Thanks for your work on this plugin!! :)

[paqpaqpaq]

It's amazing actually how much faster it is now @dgreif 👍

[paqpaqpaq]

hmmm... problem seems to re-occur again:

[2020-5-28 11:14:29] [Ring] Preparing Live Stream for Office
[2020-5-28 11:14:34] [Ring] Ding 6831820859333998671 is expired (480).  Fetching a new ding and trying video stream again
[2020-5-28 11:14:40] [Ring] Stopped Live Stream for Office

[durosity]

hmmm... problem seems to re-occur again:

[2020-5-28 11:14:29] [Ring] Preparing Live Stream for Office

[2020-5-28 11:14:34] [Ring] Ding 6831820859333998671 is expired (480).  Fetching a new ding and trying video stream again

[2020-5-28 11:14:40] [Ring] Stopped Live Stream for Office

Interestingly I had the same issue this morning. Opening the ring app and live viewing (to see if it worked, in case the doorbell had lost wifi or something) seems to have fixed it. Might be worth a try?

[paqpaqpaq]

hmmm... problem seems to re-occur again:

[2020-5-28 11:14:29] [Ring] Preparing Live Stream for Office

[2020-5-28 11:14:34] [Ring] Ding 6831820859333998671 is expired (480).  Fetching a new ding and trying video stream again

[2020-5-28 11:14:40] [Ring] Stopped Live Stream for Office

Interestingly I had the same issue this morning. Opening the ring app and live viewing (to see if it worked, in case the doorbell had lost wifi or something) seems to have fixed it. Might be worth a try?

I tried that just now. ring app didn't seem to get it to stream either. took me a couple of tries to get a stream going. That however didn't fix it in homebridge.
wifi strength varies between -62 and -69. But I normally have perfect streams and little dropouts when it is -77 for whetever reason.

[durosity]

I didn’t try a ding, this was just me live streaming in the home app but I did notice the other day if I had push notifications on in the ring app when pressing the button the stream couldn’t be opened in Home.. I’m guessing Ring captures it in some way?

[DMBlakeley]

I am now getting.a strange error. When upgrade to either alpha.2 or alpha.3 I get this error when accessing the camera in the HomeKit app:

[5/29/2020, 6:56:08 PM] [Ring] Preparing Live Stream for Front Door [5/29/2020, 6:56:08 PM] [Ring] Streaming video only - ffmpeg was not found. See https://github.com/dgreif/ring/wiki/FFmpeg for details. [5/29/2020, 6:56:09 PM] [Ring] Failed to prepare stream for Front Door (1.366s) [5/29/2020, 6:56:09 PM] [Ring] Error: Ffmpeg is not installed. See https://github.com/dgreif/ring/wiki/FFmpeg for directions. at RingCamera.<anonymous> (/usr/local/lib/node_modules/homebridge-ring/lib/api/ring-camera.js:353:23) at Generator.next (<anonymous>) at fulfilled (/usr/local/lib/node_modules/homebridge-ring/lib/api/ring-camera.js:5:58) at processTicksAndRejections (internal/process/task_queues.js:97:5)

When I roll back to @latest I get:
[5/29/2020, 7:02:20 PM] [Ring] Preparing Live Stream for Front Door [5/29/2020, 7:02:20 PM] [Ring] Streaming video only - ffmpeg was not found. See https://github.com/dgreif/ring/wiki/FFmpeg for details.

I need to fully remove and reinstall homebridge-ring for things to work correctly. Thoughts?

[DMBlakeley]

Ok, installed ffmpeg manually per https://github.com/dgreif/ring/wiki/FFmpeg. Now working, not sure how I lost ffmpeg ...

[dxdc]

@DMBlakeley Did you try installing with the --unsafe-perm flag? I found out that in my case, ffmpeg wouldn't install without it.

[DMBlakeley]

Thanks for the tip. Will remember for next update.

[durosity]

Has anyone had any luck with the snapshots updating at all, even with the new v9 betas? I’m perpetually having them coming up with images from hours before which means when someone does press the button the snapshot I get is of something out of date. As best I can tell everything at rings end is setup correctly - it’s currently set to snapshot every 5 mins.

[sybrendotinga]

Has anyone had any luck with the snapshots updating at all, even with the new v9 betas? I’m perpetually having them coming up with images from hours before which means when someone does press the button the snapshot I get is of something out of date. As best I can tell everything at rings end is setup correctly - it’s currently set to snapshot every 5 mins.

Just installed the latest 9.0.0-alpha.3 version. In my case when the doorbell rings or motion is detected the snapshots in the rich notification preview are hardly ever (= never) accurate.

Stream setup is very quick though.

[DMBlakeley]

No luck. If you are within the "snapshot lifetime", snapshots are not updated. Watching the homebridge log it looks like "snapshot lifetime" is 600 seconds (10 minutes). Would think that a motion or doorbell event would initiate a new snapshot independent of "snapshot lifetime".

[dgreif]

If you are seeing stale snapshots, it's likely because you have a batter powered camera. See https://github.com/dgreif/ring/wiki/Snapshot-Limitations for a full description of why this is the case.

[sybrendotinga]

If you are seeing stale snapshots, it's likely because you have a batter powered camera. See https://github.com/dgreif/ring/wiki/Snapshot-Limitations for a full description of why this is the case.

I have the doorbell wired, but it will techically count as "battery powered", right?

[dgreif]

If it has a battery but can optionally be wired, then it always acts like it is on battery. This is a limitation imposed by Ring and not something I can work around with my current knowledge of the API. I'm hopeful that snapshots will get better in the future, but for now this is the best I can do with the tools I have.

[sybrendotinga]

If it has a battery but can optionally be wired, then it always acts like it is on battery. This is a limitation imposed by Ring and not something I can work around with my current knowledge of the API. I'm hopeful that snapshots will get better in the future, but for now this is the best I can do with the tools I have.

Thanks, and no problem, stream setup is so quick that it is quicker to watch the stream anyway. Thanks for the hard work!

[durosity]

Aha that makes sense, mines a 1st gen powered by doorbell but does have a battery too! At least it’s not something wrong at my end!
Thanks for all the work on this, you’ve done a great job!

[paqpaqpaq]

Then again, it is a bit weird though, because in previous versions it would certainly update at request. On battery versions.

[dgreif]

@paqpaqpaq the behavior definitely changed when I switched from external to bridged cameras. The reasons are well documented in the wiki: https://github.com/dgreif/ring/wiki/Snapshot-Limitations

I've made major improvements to live streaming in v9.0.0 and am going to lock this thread to prevent a continuous trickle of random live streaming comments, as usually happens on any live streaming issue that is still open