Remote-ftp: Error: getaddrinfo ENOTFOUND when trying to connect to a server

[eugenlisov]

Hi,

I'm having a big issue with connecting to a FTP server with remote-ftp.

It looks like this:
'Remote FTP: Connection failed
Error: getaddrinfo ENOTFOUND ftp://ftp.lumeaadidasilor.ro ftp://ftp.lumeaadidasilor.ro:21". I couln't find anything related to this anywhere.

It's only happening to one hosting provider ( I tried two different shared accounts from them, same issue ).
I tried discussing it with them, but not much help. They said "Eliminate the TLS from the configuration and try again". I don't know how I could do that or if that's the issue.

It's definitely some particular server configuration they have and Atom can't get around. I didn't have that issue anywhere else (I've worked with Atom on tens of servers). Also, only Atom has a problem on this provider. Connection works with other ftp clients ( FileZilla, WinSCP, Dreamweaver, web ftp etc).

If you have the time, You canreplicate the issue with this temp FTP I created.
host: ftp.lumeaadidasilor.ro
u: [email protected]
p:TestingPassword123!

I hope to get this fixed, otherwise I'm forced to work with something else than Atom ( which would really suck) or ditch the host altogether (would suck less, but still quite inconvenient).

The FTP config file looks like this:

{
"protocol": "ftp",
"host": "ftp://ftp.lumeaadidasilor.ro",
"port": 21,
"user": "[email protected]",
"pass": "TestingPassword123!",
"promptForPass": false,
"remote": "/",
"local": "",
"secure": false,
"secureOptions": null,
"connTimeout": 10000,
"pasvTimeout": 10000,
"keepalive": 10000,
"watch": [],
"watchTimeout": 500
}

Thank you very much!

[icetee]

Not correct host param. Try simple "ftp.lumeaadidasilor.ro".

[thedancollins]

Was getting this error - the required change was to remove a trailing slash (/) from the host. sftp.whatever.net instead of sftp.whatever.net/

[eugenlisov]

Hey! Thanks for the replies.
I tried all and still nothing. I simply switched to a different host and that was it.

[bearpaw]

I'm getting the same issue with the same error

Error: getaddrinfo ENOTFOUND gateway2 gateway2:21

The ~/.ssh/config file is like this

Host gateway
    HostName gateway.xx.com
    User myname
    Port 22
    IdentityFile /home/myname/.ssh/id_rsa

And the .ftpconfig file is like this

{
    "protocol": "sftp",
    "host": "gateway"
}

Can anybody help please?

[icetee]

@bearpaw Maybe add remote property? "remote": "/"
And ssh gateway works in command line?

[bearpaw]

@icetee Thanks. I added but it did not work.

Yes, ssh gateway works in terminal. And my OS is ubuntu 16.04.

[icetee]

The plugin want to connect to 21 port, but I can see in ssh config file. Try add .ftpconfig temporarily. https://github.com/icetee/remote-ftp/commit/683bc17b430f7a32ee7ed6cd0d15b0adb5ee843e

[bearpaw]

Thanks. The problem still exists on my laptop. I will try it on other desktops and see whether this problem repeats.

[baker13]

Hi guys I got this issue as well. But I discovered that the reason behind the issue "for me" was my network line that I was on. I was connected to my work network through an ether-net cable. And I'm not sure exactly what the issue is but I assume it's because they have network restrictions. So that staff don't use the network for nonsense like games.

As soon as I connected to a different network my error went away.

I tried ssh for this issue and it did not solve anything. Changing to an unrestricted network is what fixed the issue for me. :)

I hope this helps someone :)

[brando90]

what does the error mean?

https://discuss.atom.io/t/remote-sync-error-enotfound/68043