React-native-intercom: Something went wrong

[nazarTrynko]

I have error on android: "Something went wrong. Couldn't load your conversations". Console gives:

Intercom React Native Error TypeError: IntercomWrapper.registerForPush is not a function
    at IntercomClient.js:221
    at tryCallTwo (core.js:45)
    at doResolve (core.js:200)
    at new Promise (core.js:66)
    at IntercomClient.js:220
    at tryCallOne (core.js:37)
    at core.js:123
    at JSTimers.js:98
    at Object.callTimer (JSTimersExecution.js:95)
    at Object.callImmediatesPass (JSTimersExecution.js:199)
    at Object.callImmediates (JSTimersExecution.js:214)
    at MessageQueue.js:222
    at guard (MessageQueue.js:46)
    at MessageQueue.__callImmediates (MessageQueue.js:222)
    at MessageQueue.js:109
    at guard (MessageQueue.js:46)

[nazarTrynko]

Resolved with user registering: Intercom.registerIdentifiedUser({ userId: 'bob' }); but still registerForPush is not a function

[andoni0305]

Im having the same issue even with Intercom.registerIdentifiedUser already in use.
Android simulator works just fine but when installed on a device and trying to open the chat window i just get the "Something went wrong. Couldn't load your conversations" message.
Don't know what is wrong

[cauboy]

I've the same problem on Android

Intercom React Native Error TypeError: IntercomWrapper.registerForPush is not a function
    at IntercomClient.js:221
    at tryCallTwo (core.js:45)
    at doResolve (core.js:200)
    at new Promise (core.js:66)
    at IntercomClient.js:220
    at tryCallOne (core.js:37)
    at core.js:123
    at JSTimers.js:262
    at _callTimer (JSTimers.js:143)
    at Object.callImmediatesPass (JSTimers.js:443)

On iOS everything works fine.

Having a look into the native code, registerForPush is defined within the iOS code but not within Android. Is it supposed to be like this?

Any other ideas what might be wrong?

__Update:__
I've the feeling that it is supposed to be like this. registerForPush is only needed for iOS, so you might want to put it in a if clause:

if (Platform.OS === 'ios') {
   Intercom.registerForPush()
}

To make pushes work on Android I've had to call

Intercom.sendTokenToIntercom(deviceToken)

After I registered my device for pushes and received the deviceToken.

[seankwalker]

@andoni0305, did you manage to find a solution? I'm having the same error when running on device. EDIT: For me, the error was that I was using the same API key for iOS and Android, just changing ios_sdk to android_sdk... needless to say, that doesn't work 😛

[aharon-vish]

is there an answer to that issue?

[evanjmg]

@cauboy you sir are awesome!