Rainloop-webmail: Authentication Failed

Created on 14 Jul 2014  ·  54Comments  ·  Source: RainLoop/rainloop-webmail

When trying to login to Rainloop, I receive the message 'Authentication Failed' As a result, I tried re-installing Rainloop, but got the same problem. I confirmed that the password is correct. I discovered the 'log' files and the result is below...

--- cuted ---

picture rdueck

Most helpful comment

To solve this, you must re-enable Basic Authentication for Outlook in your Google Account Settings. This can be done via the “Allow less secure apps” page where you set it to “Enable”.

picture gigantium on 26 Nov 2015
👍3 🎉2 ❤1 😄1

All 54 comments

Your mail server does not accept the authentication data.

[05:37:14.452] IMAP[NOTE]: Start connection to "darrenjacklin.com:143"
[05:37:14.454] IMAP[DATA]: < * OK [CAPABILITY IMAP4rev1 UIDPLUS CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT THREAD=REFERENCES SORT QUOTA IDLE ACL ACL2=UNION STARTTLS] Courier-IMAP ready. Copyright 1998-2011 Double Precision, Inc. See COPYING for distribution information.\r\n
[05:37:14.455] IMAP[SECURE]: > TAG1 LOGIN "[email protected]" "*******"\r\n
[05:37:19.460] IMAP[DATA]: < TAG1 NO Login failed.\r\n
RainLoop picture RainLoop on 14 Jul 2014

I've verified that the password is correct. I also have another client
Using Rainloop on the same server that has the same problem.

Randy

RainLoop Team mailto:[email protected]
July 14, 2014 at 12:45 AM

Your mail server does not accept the authentication data.

|[05:37:14.452] IMAP[NOTE]: Start connection to "darrenjacklin.com:143"
[05:37:14.454] IMAP[DATA]: < * OK [CAPABILITY IMAP4rev1 UIDPLUS
CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT THREAD=REFERENCES SORT QUOTA
IDLE ACL ACL2=UNION STARTTLS] Courier-IMAP ready. Copyright 1998-2011
Double Precision, Inc. See COPYING for distribution information.\r\n
[05:37:14.455] IMAP[SECURE]: > TAG1 LOGIN "[email protected]"
"*"\r\n
[05:37:19.460] IMAP[DATA]: < TAG1 NO Login failed.\r\n
|

—
Reply to this email directly or view it on GitHub
https://github.com/RainLoop/rainloop-webmail/issues/233#issuecomment-48873096.

Randy Dueck
Office: (604) 435-6677
Cell: (604) 619-7055
[email protected] mailto:[email protected]
http://streetsmartcreative.ca

rdueck picture rdueck on 14 Jul 2014

After looking at the CPanel log files, it appears that it's an issue as to how the password is being sent to be authenticated as I've restarted the authentication service on the server, and am able to login to the other webmail apps such as Horde without difficulty.

rdueck picture rdueck on 14 Jul 2014

I've installed nginx on the server, but the problem still persists. If you feel that this is a server issue, can you please provide some direction as to where to look? I REALLY need to get this working. Please help me.

rdueck picture rdueck on 16 Jul 2014

nginx is not a mail server :)
"Authentication Failed" error occurred with mail server (Courier-IMAP).

RainLoop picture RainLoop on 16 Jul 2014

Thank you for your reply.

I can understand that it appears to be a server issue. However, My
server support says it's a software issue, So I'm stuck in the middle
here trying to get it to work. I have the Dovcot mail server installed
as well. Do you have any other recommendations?

I really love Rainloop and would like to stick with it. My clients love
it as well, I can't find an alternative to match.

Randy

RainLoop Team mailto:[email protected]
July 16, 2014 at 1:35 PM

nginx is not a mail server :)
"Authentication Failed" error occurred with mail server (Courier-IMAP).

—
Reply to this email directly or view it on GitHub
https://github.com/RainLoop/rainloop-webmail/issues/233#issuecomment-49223038.

Randy Dueck
Office: (604) 435-6677
Cell: (604) 619-7055
[email protected] mailto:[email protected]
http://streetsmartcreative.ca

rdueck picture rdueck on 16 Jul 2014

If I use social integration, should it not authenticate against my
social media account such as facebook? It should theoretically allow me
to login correct?

RainLoop Team mailto:[email protected]
July 16, 2014 at 1:35 PM

nginx is not a mail server :)
"Authentication Failed" error occurred with mail server (Courier-IMAP).

—
Reply to this email directly or view it on GitHub
https://github.com/RainLoop/rainloop-webmail/issues/233#issuecomment-49223038.

Randy Dueck
Office: (604) 435-6677
Cell: (604) 619-7055
[email protected] mailto:[email protected]
http://streetsmartcreative.ca

rdueck picture rdueck on 17 Jul 2014

If it's an authentication problem with the Courier-IMAP, then why does using Roundcube, Squirrel Mail, and Horde all work fine?

rdueck picture rdueck on 17 Jul 2014

Try to enable STARTTLS in the domain settings.

RainLoop picture RainLoop on 17 Jul 2014

I tried using TLS in the settings, it didn't like it but SSL settings
are verified in the rainloop domain settings. However, I still have the
same error message.

Randy

RainLoop Team mailto:[email protected]
July 17, 2014 at 1:47 AM

Try to enable STARTTLS in the domain settings.

—
Reply to this email directly or view it on GitHub
https://github.com/RainLoop/rainloop-webmail/issues/233#issuecomment-49274550.

Randy Dueck
Office: (604) 435-6677
Cell: (604) 619-7055
[email protected] mailto:[email protected]
http://streetsmartcreative.ca

rdueck picture rdueck on 17 Jul 2014

login in the admin panel, in Default Domain write darrenjacklin.com wait a second until it saves. Try to login in RainLoop with darren (without @darrenjacklin.com) as username and your password.

mungle picture mungle on 18 Jul 2014

unfortunately, that didn't work. If you like I can provide you a
username and password so that you can play and test it directly.

Randy

mungle mailto:[email protected]
July 18, 2014 at 5:08 AM

login in the admin panel, in Default Domain write darrenjacklin.com
wait a second until it saves. Try to login in RainLoop with darren
(without @darrenjacklin.com) as username and your password.

—
Reply to this email directly or view it on GitHub
https://github.com/RainLoop/rainloop-webmail/issues/233#issuecomment-49423609.

Randy Dueck
Office: (604) 435-6677
Cell: (604) 619-7055
[email protected] mailto:[email protected]
http://streetsmartcreative.ca

rdueck picture rdueck on 18 Jul 2014

Is this issue still relevant?

RainLoop picture RainLoop on 14 Aug 2014

I removed nginx from the server, and installed an earlier version of
Rainloop, and it¹s working fine now. However, if I do a new install with a
newer version, it doesn¹t load. Details are in the ticket.

Randy

From: RainLoop Team [email protected]
Reply-To: RainLoop/rainloop-webmail
hub.com>
Date: Thursday, August 14, 2014 at 12:32 PM
To: RainLoop/rainloop-webmail [email protected]
Cc: Randy Dueck [email protected]
Subject: Re: [rainloop-webmail] Authentication Failed (#233)

Is this issue still relevant?

‹
Reply to this email directly or view it on GitHub
82> .

rdueck picture rdueck on 14 Aug 2014

I think i might also be having this issue. @rdueck what version worked for you?

FYI i have this problem with 1.6.2 and 1.6.9.

I don't have access to the mail server right now but I'll talk to the admin asap and have him watch the logs.

cwiggs picture cwiggs on 18 Sep 2014

Why was the ticket closed? Has this been fixed in a new version?

cwiggs picture cwiggs on 29 Dec 2014

Sorry. Authentication error occurs for different reasons.
What is your domain configuration?

RainLoop picture RainLoop on 31 Dec 2014

I also have this issue. I can authenticate fine against my mail server (IMAP and SMTP) in mail.app on the desktop, for example, but the same credentials in RainLoop always return the "Authentication failed" error. I've installed it seemingly fine, but have never been able to actually log in as a user.

I don't see anything inside data/_data_*/_default_/logs either.

jeff-h picture jeff-h on 6 Jan 2015

I don't see anything inside data/data*/default/logs either.

./data/xxxx/application.ini

[logs]
enable = On
RainLoop picture RainLoop on 7 Jan 2015

I checked my application.ini and logging was turned off, so I hand-modified the file to turn logging and debug mode on (are you supposed to hand-modify this file?)

Now I get logs; I've anonymised my log and attached it here, in the hopes it might provide some clues as to why we can't authenticate.

My IP replaced with 111.222.333.444
My mail server domain replaced with webmail.mymail.org
My test email account replaced with mailuser@
My OS X account username (I'm hosting this on an OS X server) replaced with macuser

[23:12:40.294][4fb59103] INFO[DATA]: [DATE:07.01.15][RL:1.7.2.220][PHP:5.4.10][IP:111.222.333.444][PID:34237][Apache][apache2handler]
[23:12:40.294][4fb59103] INFO[DATA]: [Suhosin:off][APC:off][MB:on][PDO:sqlite,pgsql,mysql][Streams:tcp,udp,unix,udg,ssl,sslv3,sslv2,tls]
[23:12:40.294][4fb59103] REQUEST[NOTE]: [GET] http://webmail.mymail.org/
[23:12:40.326][4fb59103] INFO[MEMORY]: Memory peak usage: 4.25MB
[23:12:40.326][4fb59103] INFO[TIME]: Time delta: 0.0896029472351

[23:12:41.016][b9902678] INFO[DATA]: [DATE:07.01.15][RL:1.7.2.220][PHP:5.4.10][IP:111.222.333.444][PID:34237][Apache][apache2handler]
[23:12:41.016][b9902678] INFO[DATA]: [Suhosin:off][APC:off][MB:on][PDO:sqlite,pgsql,mysql][Streams:tcp,udp,unix,udg,ssl,sslv3,sslv2,tls]
[23:12:41.016][b9902678] REQUEST[NOTE]: [GET] http://webmail.mymail.org/?/AppData/0/9235736618284136/
[23:12:41.028][b9902678] APPDATA[DATA]: window.rainloopAppData={"Version":"1.7.2.220","Auth":false,"AccountHash":"","StaticPrefix":"rainloop\/v\/1.7.2.220\/static\/","AccountSignMe":false,"AuthAccountHash":"","MailToEmail":"","Email":"","DevEmail":"","DevPassword":"","Title":"RainLoop Webmail","LoadingDescription":"RainLoop","LoadingDescriptionEsc":"RainLoop","LoginLogo":"","LoginDescription":"","LoginCss":"","LoginPowered":true,"Token":"3acd2118db17412ff9b1ddc3272e22d1","InIframe":false,"AllowAdminPanel":true,"AllowHtmlEditorSourceButton":false,"AllowHtmlEditorBitiButtons":false,"Allow\u0421trlEnterOnCompose":false,"UseRsaEncryption":false,"RsaPublicKey":"","HideDangerousActions":false,"CustomLoginLink":"","CustomLogoutLink":"","LoginDefaultDomain":"mymail.org","DetermineUserLanguage":true,"DetermineUserDomain":false,"ForgotPasswordLinkUrl":"","RegistrationLinkUrl":"","ContactsIsAllowed":false,"ChangePasswordIsAllowed":false,"JsHash":"e6b4b2d3f5f48d1dce7178132db256ce","UseSieve":false,"UseImapThread":true,"UseImapSubscribe":true,"AllowAppendMessage":false,"MaterialDesign":true,"PremType":false,"Capa":["ADDITIONAL_ACCOUNTS","ADDITIONAL_IDENTITIES","GRAVATAR","PREFETCH","THEMES"],"Plugins":[],"AllowGoogleSocial":false,"AllowGoogleSocialAuth":false,"AllowGoogleSocialDrive":false,"AllowGoogleSocialPreview":false,"GoogleClientID":"","GoogleApiKey":"","AllowFacebookSocial":false,"AllowTwitterSocial":false,"AllowDropboxSocial":false,"DropboxApiKey":"","SupportedFacebookSocial":true,"ProjectHash":"02c13e1035b9f2724d6f3887ddd2aec5","Themes":["Default","A","Blurred","Linen","Love","Snow","Squares","SquaresDark","Stripes","Wood","Xv","Clear"],"Languages":["en","bg","de","es","fr","hu","is","it","ja-jp","ko-kr","lt","lv","nl","no","pl","pt-br","pt-pt","ro","ru","sk","sv","tr","ua","zh-cn","zh-tw"],"AllowLanguagesOnSettings":true,"AllowLanguagesOnLogin":true,"AttachmentLimit":26214400,"SignMe":"DefaultOff","UseLocalProxyForExternalImages":false,"EditorDefaultType":"Html","ShowImages":false,"ContactsAutosave":true,"MPP":20,"DesktopNotifications":false,"UseThreads":false,"ReplySameFolder":false,"Layout":1,"UseCheckboxesInList":true,"DefaultIdentityID":"","DisplayName":"","ReplyTo":"","Signature":"","SignatureToAll":false,"EnableTwoFactor":false,"ParentEmail":"","InterfaceAnimation":"Normal","UserBackgroundName":"","UserBackgroundHash":"","Theme":"Default","NewThemeLink":".\/?\/Css\/0\/User\/-\/Default\/-\/02c13e1035b9f2724d6f3887ddd2aec5\/Hash\/-\/","Language":"en","UserLanguage":false,"LangLink":".\/?\/Lang\/0\/en\/02c13e1035b9f2724d6f3887ddd2aec5\/","TemplatesLink":".\/?\/Templates\/0\/App\/02c13e1035b9f2724d6f3887ddd2aec5\/","PluginsLink":""};if(window.__rlah_set){__rlah_set()};
[23:12:41.043][b9902678] INFO[MEMORY]: Memory peak usage: 4.25MB
[23:12:41.043][b9902678] INFO[TIME]: Time delta: 0.0759270191193

[23:13:16.492][e931d80d] INFO[DATA]: [DATE:07.01.15][RL:1.7.2.220][PHP:5.4.10][IP:111.222.333.444][PID:32959][Apache][apache2handler]
[23:13:16.493][e931d80d] INFO[DATA]: [Suhosin:off][APC:off][MB:on][PDO:sqlite,pgsql,mysql][Streams:tcp,udp,unix,udg,ssl,sslv3,sslv2,tls]
[23:13:16.493][e931d80d] REQUEST[NOTE]: [POST] http://webmail.mymail.org/?/Ajax/&s=/0/
[23:13:16.501][e931d80d] AJAX[NOTE]: Action: DoLogin
[23:13:16.502][e931d80d] POST[DATA]: {"Email":"[email protected]","Login":"","Password":"*******","Language":"","AdditionalCode":"","AdditionalCodeSignMe":"0","SignMe":"0","Action":"Login","XToken":"3acd2118db17412ff9b1ddc3272e22d1"}
[23:13:16.539][e931d80d] IMAP[NOTE]: Start connection to "tcp://mymail.org:143"
[23:13:16.631][e931d80d] IMAP[NOTE]: Connected (success)
[23:13:16.631][e931d80d] IMAP[TIME]: 0.0921740531921 (raw connection)
[23:13:16.638][e931d80d] IMAP[DATA]: < * OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE AUTH=PLAIN AUTH=LOGIN] Dovecot ready.\r\n
[23:13:16.639][e931d80d] IMAP[TIME]: 0.100733995438 (*)
[23:13:16.639][e931d80d] IMAP[SECURE]: > TAG1 LOGIN "[email protected]" "********"\r\n
[23:13:18.154][e931d80d] IMAP[DATA]: < TAG1 NO [AUTHENTICATIONFAILED] Authentication failed.\r\n
[23:13:18.155][e931d80d] IMAP[TIME]: 1.51539707184 (TAG1)
[23:13:18.158][e931d80d] IMAP[WARNING]: exception 'MailSo\Imap\Exceptions\NegativeResponseException' with message 'MailSo-Imap-Exceptions-NegativeResponseException (ImapClient.php ~ 1727)' in /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/libraries/MailSo/Imap/ImapClient.php:1727
Stack trace:
#0 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/libraries/MailSo/Imap/ImapClient.php(1804): MailSo\Imap\ImapClient->validateResponse(Array)
#1 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/libraries/MailSo/Imap/ImapClient.php(1684): MailSo\Imap\ImapClient->parseResponseWithValidation(NULL, false)
#2 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/libraries/MailSo/Imap/ImapClient.php(272): MailSo\Imap\ImapClient->SendRequestWithCheck('LOGIN', Array)
#3 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/libraries/MailSo/Mail/MailClient.php(90): MailSo\Imap\ImapClient->Login('[email protected]...', '*******', '', false)
#4 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/src/RainLoop/Model/Account.php(378): MailSo\Mail\MailClient->Login('[email protected]...', '*******', '', false)
#5 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/src/RainLoop/Actions.php(1516): RainLoop\Model\Account->IncConnectAndLoginHelper(Object(RainLoop\Plugins\Manager), Object(MailSo\Mail\MailClient), Object(RainLoop\Config\Application))
#6 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/src/RainLoop/Actions.php(1697): RainLoop\Actions->CheckMailConnection(Object(RainLoop\Model\Account))
#7 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/src/RainLoop/Actions.php(1820): RainLoop\Actions->LoginProcess('[email protected]...', '*******', '', '', false)
#8 [internal function]: RainLoop\Actions->DoLogin()
#9 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/src/RainLoop/ServiceActions.php(164): call_user_func(Array)
#10 [internal function]: RainLoop\ServiceActions->ServiceAjax()
#11 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/src/RainLoop/Service.php(143): call_user_func(Array)
#12 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/src/RainLoop/Service.php(56): RainLoop\Service->localHandle()
#13 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/src/RainLoop/Service.php(79): RainLoop\Service->__construct()
#14 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/handle.php(87): RainLoop\Service::Handle()
#15 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/index.php(191): include('/users/macuser/Sit...')
#16 /users/macuser/Sites/rainloop/index.php(12): include('/users/macuser/Sit...')
#17 {main}
[23:13:18.159][e931d80d] IMAP[NOTICE]: exception 'MailSo\Imap\Exceptions\NegativeResponseException' with message 'MailSo-Imap-Exceptions-NegativeResponseException (ImapClient.php ~ 1727)' in /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/libraries/MailSo/Imap/ImapClient.php:1727
Stack trace:
#0 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/libraries/MailSo/Imap/ImapClient.php(1804): MailSo\Imap\ImapClient->validateResponse(Array)
#1 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/libraries/MailSo/Imap/ImapClient.php(1684): MailSo\Imap\ImapClient->parseResponseWithValidation(NULL, false)
#2 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/libraries/MailSo/Imap/ImapClient.php(272): MailSo\Imap\ImapClient->SendRequestWithCheck('LOGIN', Array)
#3 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/libraries/MailSo/Mail/MailClient.php(90): MailSo\Imap\ImapClient->Login('[email protected]...', '*******', '', false)
#4 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/src/RainLoop/Model/Account.php(378): MailSo\Mail\MailClient->Login('[email protected]...', '*******', '', false)
#5 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/src/RainLoop/Actions.php(1516): RainLoop\Model\Account->IncConnectAndLoginHelper(Object(RainLoop\Plugins\Manager), Object(MailSo\Mail\MailClient), Object(RainLoop\Config\Application))
#6 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/src/RainLoop/Actions.php(1697): RainLoop\Actions->CheckMailConnection(Object(RainLoop\Model\Account))
#7 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/src/RainLoop/Actions.php(1820): RainLoop\Actions->LoginProcess('[email protected]...', '*******', '', '', false)
#8 [internal function]: RainLoop\Actions->DoLogin()
#9 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/src/RainLoop/ServiceActions.php(164): call_user_func(Array)
#10 [internal function]: RainLoop\ServiceActions->ServiceAjax()
#11 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/src/RainLoop/Service.php(143): call_user_func(Array)
#12 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/src/RainLoop/Service.php(56): RainLoop\Service->localHandle()
#13 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/src/RainLoop/Service.php(79): RainLoop\Service->__construct()
#14 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/handle.php(87): RainLoop\Service::Handle()
#15 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/index.php(191): include('/users/macuser/Sit...')
#16 /users/macuser/Sites/rainloop/index.php(12): include('/users/macuser/Sit...')
#17 {main}

Next exception 'MailSo\Imap\Exceptions\LoginBadCredentialsException' with message 'MailSo-Imap-Exceptions-LoginBadCredentialsException (ImapClient.php ~ 289)' in /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/libraries/MailSo/Imap/ImapClient.php:289
Stack trace:
#0 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/libraries/MailSo/Mail/MailClient.php(90): MailSo\Imap\ImapClient->Login('[email protected]...', '*******', '', false)
#1 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/src/RainLoop/Model/Account.php(378): MailSo\Mail\MailClient->Login('[email protected]...', '*******', '', false)
#2 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/src/RainLoop/Actions.php(1516): RainLoop\Model\Account->IncConnectAndLoginHelper(Object(RainLoop\Plugins\Manager), Object(MailSo\Mail\MailClient), Object(RainLoop\Config\Application))
#3 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/src/RainLoop/Actions.php(1697): RainLoop\Actions->CheckMailConnection(Object(RainLoop\Model\Account))
#4 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/src/RainLoop/Actions.php(1820): RainLoop\Actions->LoginProcess('[email protected]...', '*******', '', '', false)
#5 [internal function]: RainLoop\Actions->DoLogin()
#6 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/src/RainLoop/ServiceActions.php(164): call_user_func(Array)
#7 [internal function]: RainLoop\ServiceActions->ServiceAjax()
#8 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/src/RainLoop/Service.php(143): call_user_func(Array)
#9 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/src/RainLoop/Service.php(56): RainLoop\Service->localHandle()
#10 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/src/RainLoop/Service.php(79): RainLoop\Service->__construct()
#11 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/handle.php(87): RainLoop\Service::Handle()
#12 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/index.php(191): include('/users/macuser/Sit...')
#13 /users/macuser/Sites/rainloop/index.php(12): include('/users/macuser/Sit...')
#14 {main}
[23:13:19.162][e931d80d] INFO[ERROR]: exception 'MailSo\Imap\Exceptions\NegativeResponseException' with message 'MailSo-Imap-Exceptions-NegativeResponseException (ImapClient.php ~ 1727)' in /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/libraries/MailSo/Imap/ImapClient.php:1727
Stack trace:
#0 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/libraries/MailSo/Imap/ImapClient.php(1804): MailSo\Imap\ImapClient->validateResponse(Array)
#1 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/libraries/MailSo/Imap/ImapClient.php(1684): MailSo\Imap\ImapClient->parseResponseWithValidation(NULL, false)
#2 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/libraries/MailSo/Imap/ImapClient.php(272): MailSo\Imap\ImapClient->SendRequestWithCheck('LOGIN', Array)
#3 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/libraries/MailSo/Mail/MailClient.php(90): MailSo\Imap\ImapClient->Login('[email protected]...', '*******', '', false)
#4 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/src/RainLoop/Model/Account.php(378): MailSo\Mail\MailClient->Login('[email protected]...', '*******', '', false)
#5 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/src/RainLoop/Actions.php(1516): RainLoop\Model\Account->IncConnectAndLoginHelper(Object(RainLoop\Plugins\Manager), Object(MailSo\Mail\MailClient), Object(RainLoop\Config\Application))
#6 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/src/RainLoop/Actions.php(1697): RainLoop\Actions->CheckMailConnection(Object(RainLoop\Model\Account))
#7 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/src/RainLoop/Actions.php(1820): RainLoop\Actions->LoginProcess('[email protected]...', '*******', '', '', false)
#8 [internal function]: RainLoop\Actions->DoLogin()
#9 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/src/RainLoop/ServiceActions.php(164): call_user_func(Array)
#10 [internal function]: RainLoop\ServiceActions->ServiceAjax()
#11 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/src/RainLoop/Service.php(143): call_user_func(Array)
#12 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/src/RainLoop/Service.php(56): RainLoop\Service->localHandle()
#13 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/src/RainLoop/Service.php(79): RainLoop\Service->__construct()
#14 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/handle.php(87): RainLoop\Service::Handle()
#15 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/index.php(191): include('/users/macuser/Sit...')
#16 /users/macuser/Sites/rainloop/index.php(12): include('/users/macuser/Sit...')
#17 {main}

Next exception 'MailSo\Imap\Exceptions\LoginBadCredentialsException' with message 'MailSo-Imap-Exceptions-LoginBadCredentialsException (ImapClient.php ~ 289)' in /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/libraries/MailSo/Imap/ImapClient.php:289
Stack trace:
#0 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/libraries/MailSo/Mail/MailClient.php(90): MailSo\Imap\ImapClient->Login('[email protected]...', '*******', '', false)
#1 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/src/RainLoop/Model/Account.php(378): MailSo\Mail\MailClient->Login('[email protected]...', '*******', '', false)
#2 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/src/RainLoop/Actions.php(1516): RainLoop\Model\Account->IncConnectAndLoginHelper(Object(RainLoop\Plugins\Manager), Object(MailSo\Mail\MailClient), Object(RainLoop\Config\Application))
#3 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/src/RainLoop/Actions.php(1697): RainLoop\Actions->CheckMailConnection(Object(RainLoop\Model\Account))
#4 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/src/RainLoop/Actions.php(1820): RainLoop\Actions->LoginProcess('[email protected]...', '*******', '', '', false)
#5 [internal function]: RainLoop\Actions->DoLogin()
#6 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/src/RainLoop/ServiceActions.php(164): call_user_func(Array)
#7 [internal function]: RainLoop\ServiceActions->ServiceAjax()
#8 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/src/RainLoop/Service.php(143): call_user_func(Array)
#9 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/src/RainLoop/Service.php(56): RainLoop\Service->localHandle()
#10 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/src/RainLoop/Service.php(79): RainLoop\Service->__construct()
#11 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/handle.php(87): RainLoop\Service::Handle()
#12 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/index.php(191): include('/users/macuser/Sit...')
#13 /users/macuser/Sites/rainloop/index.php(12): include('/users/macuser/Sit...')
#14 {main}

Next exception 'RainLoop\Exceptions\ClientException' with message 'AuthError[102]' in /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/src/RainLoop/Actions.php:1528
Stack trace:
#0 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/src/RainLoop/Actions.php(1697): RainLoop\Actions->CheckMailConnection(Object(RainLoop\Model\Account))
#1 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/src/RainLoop/Actions.php(1820): RainLoop\Actions->LoginProcess('[email protected]...', '*******', '', '', false)
#2 [internal function]: RainLoop\Actions->DoLogin()
#3 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/src/RainLoop/ServiceActions.php(164): call_user_func(Array)
#4 [internal function]: RainLoop\ServiceActions->ServiceAjax()
#5 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/src/RainLoop/Service.php(143): call_user_func(Array)
#6 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/src/RainLoop/Service.php(56): RainLoop\Service->localHandle()
#7 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/src/RainLoop/Service.php(79): RainLoop\Service->__construct()
#8 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/app/handle.php(87): RainLoop\Service::Handle()
#9 /users/macuser/Sites/rainloop/rainloop/v/1.7.2.220/index.php(191): include('/users/macuser/Sit...')
#10 /users/macuser/Sites/rainloop/index.php(12): include('/users/macuser/Sit...')
#11 {main}
[23:13:19.162][e931d80d] AJAX[DATA]: {"Action":"Login","Result":false,"ErrorCode":102,"ErrorMessage":"","Time":2734}
[23:13:19.162][e931d80d] INFO[MEMORY]: Memory peak usage: 4.75MB
[23:13:19.162][e931d80d] INFO[TIME]: Time delta: 2.72958302498
[23:13:19.162][e931d80d] IMAP[NOTE]: Disconnected from "tcp://mymail.org:143" (success)
[23:13:19.163][e931d80d] IMAP[TIME]: 2.62372303009 (net session)
jeff-h picture jeff-h on 8 Jan 2015

As you can see your server did not accept the account's access credentials.

[23:13:16.639][e931d80d] IMAP[SECURE]: > TAG1 LOGIN "[email protected]" "********"\r\n
[23:13:18.154][e931d80d] IMAP[DATA]: < TAG1 NO [AUTHENTICATIONFAILED] Authentication failed.\r\n
RainLoop picture RainLoop on 8 Jan 2015

Yeah, I see this. The problem I have is that I'm using credentials which do work elsewhere. In other clients, I use just the username (in my case, that is mailuser) with its password. Neither that nor [email protected] work in my install of RainLoop.

jeff-h picture jeff-h on 8 Jan 2015

Ok, you need to enable "Use short login" setting in your domain configuration.

RainLoop picture RainLoop on 8 Jan 2015

Wow, it works! :dancer:

I was quite sure I'd tried that option, although I wasn't entirely sure what it meant. Thanks so much for your help.

Can the rest of you in this thread give this setting a try?

jeff-h picture jeff-h on 8 Jan 2015

I already had "Use short login" enabled Here are the logs when i try to login with "[email protected]":

[01:50:54.633][2365e0ff] INFO[DATA]: [DATE:05.03.15][RL:1.7.0.210][PHP:5.5.9-1ubuntu4.5][IP:192.168.1.32][PID:5702][Apache/2.4.7 (Ubuntu)][apache2handler]
[01:50:54.633][2365e0ff] INFO[DATA]: [Suhosin:off][APC:off][MB:on][PDO:mysql,pgsql,sqlite][Streams:tcp,udp,unix,udg,ssl,sslv3,tls]
[01:50:54.633][2365e0ff] REQUEST[NOTE]: [POST] http://192.168.1.3/rainloop/?/Ajax/&s=/0/
[01:50:54.633][2365e0ff] AJAX[NOTE]: Action: DoLogin
[01:50:54.633][2365e0ff] POST[DATA]: {"Email":"[email protected]","Login":"","Password":"*******","Language":"","AdditionalCode":"","AdditionalCodeSignMe":"0","SignMe":"0","Action":"Login","XToken":"2dd2227e820e8a1e41207eda4466f139"}
[01:50:55.635][2365e0ff] INFO[NOTICE]: exception 'RainLoop\Exceptions\ClientException' with message 'DomainNotAllowed[109]' in /var/www/rainloop/rainloop/v/1.7.0.210/app/src/RainLoop/Actions.php:915
Stack trace:
#0 /var/www/rainloop/rainloop/v/1.7.0.210/app/src/RainLoop/Actions.php(1622): RainLoop\Actions->LoginProvide('wiggins@hyperio...', 'wiggins@hyperio...', '*******', '', true)
#1 /var/www/rainloop/rainloop/v/1.7.0.210/app/src/RainLoop/Actions.php(1819): RainLoop\Actions->LoginProcess('wiggins@hyperio...', '*******', '', '', false)
#2 [internal function]: RainLoop\Actions->DoLogin()
#3 /var/www/rainloop/rainloop/v/1.7.0.210/app/src/RainLoop/ServiceActions.php(164): call_user_func(Array)
#4 [internal function]: RainLoop\ServiceActions->ServiceAjax()
#5 /var/www/rainloop/rainloop/v/1.7.0.210/app/src/RainLoop/Service.php(143): call_user_func(Array)
#6 /var/www/rainloop/rainloop/v/1.7.0.210/app/src/RainLoop/Service.php(56): RainLoop\Service->localHandle()
#7 /var/www/rainloop/rainloop/v/1.7.0.210/app/src/RainLoop/Service.php(79): RainLoop\Service->__construct()
#8 /var/www/rainloop/rainloop/v/1.7.0.210/app/handle.php(79): RainLoop\Service::Handle()
#9 /var/www/rainloop/rainloop/v/1.7.0.210/index.php(191): include('/var/www/rainlo...')
#10 /var/www/rainloop/index.php(12): include('/var/www/rainlo...')
#11 {main}
[01:50:55.635][2365e0ff] AJAX[DATA]: {"Action":"Login","Result":false,"ErrorCode":109,"ErrorMessage":"","Time":1004}
[01:50:55.635][2365e0ff] INFO[MEMORY]: Memory peak usage: 1024KB
[01:50:55.635][2365e0ff] INFO[TIME]: Time delta: 1.0042159557343

When i click the "test" button for my domain settings it is successful.

When i try to use "wiggins" as a username instead of "[email protected]" i get this:

[01:50:25.257][2f16aefe] INFO[DATA]: [DATE:05.03.15][RL:1.7.0.210][PHP:5.5.9-1ubuntu4.5][IP:192.168.1.32][PID:19530][Apache/2.4.7 (Ubuntu)][apache2handler]
[01:50:25.257][2f16aefe] INFO[DATA]: [Suhosin:off][APC:off][MB:on][PDO:mysql,pgsql,sqlite][Streams:tcp,udp,unix,udg,ssl,sslv3,tls]
[01:50:25.257][2f16aefe] REQUEST[NOTE]: [POST] http://192.168.1.3/rainloop/?/Ajax/&s=/0/
[01:50:25.257][2f16aefe] AJAX[NOTE]: Action: DoLogin
[01:50:25.257][2f16aefe] POST[DATA]: {"Email":"wiggins","Login":"","Password":"*******","Language":"","AdditionalCode":"","AdditionalCodeSignMe":"0","SignMe":"0","Action":"Login","XToken":"2dd2227e820e8a1e41207eda4466f139"}
[01:50:25.258][2f16aefe] LOGIN[DATA]: The email address "wiggins" is not complete
[01:50:26.258][2f16aefe] INFO[NOTICE]: exception 'RainLoop\Exceptions\ClientException' with message 'InvalidInputArgument[903]' in /var/www/rainloop/rainloop/v/1.7.0.210/app/src/RainLoop/Actions.php:1608
Stack trace:
#0 /var/www/rainloop/rainloop/v/1.7.0.210/app/src/RainLoop/Actions.php(1819): RainLoop\Actions->LoginProcess('wiggins', '*******', '', '', false)
#1 [internal function]: RainLoop\Actions->DoLogin()
#2 /var/www/rainloop/rainloop/v/1.7.0.210/app/src/RainLoop/ServiceActions.php(164): call_user_func(Array)
#3 [internal function]: RainLoop\ServiceActions->ServiceAjax()
#4 /var/www/rainloop/rainloop/v/1.7.0.210/app/src/RainLoop/Service.php(143): call_user_func(Array)
#5 /var/www/rainloop/rainloop/v/1.7.0.210/app/src/RainLoop/Service.php(56): RainLoop\Service->localHandle()
#6 /var/www/rainloop/rainloop/v/1.7.0.210/app/src/RainLoop/Service.php(79): RainLoop\Service->__construct()
#7 /var/www/rainloop/rainloop/v/1.7.0.210/app/handle.php(79): RainLoop\Service::Handle()
#8 /var/www/rainloop/rainloop/v/1.7.0.210/index.php(191): include('/var/www/rainlo...')
#9 /var/www/rainloop/index.php(12): include('/var/www/rainlo...')
#10 {main}
[01:50:26.258][2f16aefe] AJAX[DATA]: {"Action":"Login","Result":false,"ErrorCode":903,"ErrorMessage":"","Time":1002}
[01:50:26.258][2f16aefe] INFO[MEMORY]: Memory peak usage: 768KB
[01:50:26.258][2f16aefe] INFO[TIME]: Time delta: 1.003005027771

Which leads me to believe i just don't understand the "Use short login"

cwiggs picture cwiggs on 5 Mar 2015

with message 'DomainNotAllowed[109]

It means that RainLoop can't find "hyperionworks.com" domain.
Did you add "hyperionworks.com" domain in admin panel?
Can you give me a screenshot of settings.

When i try to use "wiggins" as a username instead of "[email protected]" i get this:

To do that you need to set "Default Domian" setting in Admin panel / Login.

RainLoop picture RainLoop on 5 Mar 2015

I changed the display name from "hyperionworks.com" to "mail.hyperionworks.com" in case that was the problem; however that didn't fix it. Below is a screenshot of domain.

rainloop-hw

cwiggs picture cwiggs on 9 Mar 2015

I had trouble authenticating the first time I installed RainLoop and what works for me is to enter domain.tld in the IMAP/SMTP settings (it's supposed to be email.domain.tld for both but it works without the subdomain) and disable Use short login on both.

Then, in the Login section, enter domain.tld in the Default Domain field (as suggested above) or just enable Try to determine user domain without filling in the domain.

This way, I can login with just user or [email protected].

ghost picture ghost on 9 Mar 2015
👍7

@cwiggs

I changed the display name from "hyperionworks.com" to "mail.hyperionworks.com" in case
that was the problem; however that didn't fix it. Below is a screenshot of domain.

In your case you shoud use "hyperionworks.com" as name for this domain.
and disable Use short login on both IMAP/SMTP.

RainLoop picture RainLoop on 9 Mar 2015
❤1 😄1

@megadr01d, i tried your suggestion but i still get "domain not allowed"

@RainLoop

The mailservers hostname is mail.hyperionworks.com. I tried to change it to hyperionworks.com in case that fixed it, but no luck. Any other ideas?

I tried to login while watching the logs and got this:

[16:48:15.520][4bf65369] INFO[DATA]: [DATE:09.03.15][RL:1.7.0.210][PHP:5.5.9-1ubuntu4.5][IP:192.168.1.32][PID:20011][Apache/2.4.7 (Ubuntu)][apache2handler]
[16:48:15.520][4bf65369] INFO[DATA]: [Suhosin:off][APC:off][MB:on][PDO:mysql,pgsql,sqlite][Streams:tcp,udp,unix,udg,ssl,sslv3,tls]
[16:48:15.520][4bf65369] REQUEST[NOTE]: [POST] http://192.168.1.3/rainloop/?/Ajax/&s=/0/
[16:48:15.520][4bf65369] AJAX[NOTE]: Action: DoLogin
[16:48:15.520][4bf65369] POST[DATA]: {"Email":"[email protected]","Login":"","Password":"*******","Language":"","AdditionalCode":"","AdditionalCodeSignMe":"0","SignMe":"0","Action":"Login","XToken":"2dd2227e820e8a1e41207eda4466f139"}
[16:48:16.521][4bf65369] INFO[NOTICE]: exception 'RainLoop\Exceptions\ClientException' with message 'DomainNotAllowed[109]' in /var/www/rainloop/rainloop/v/1.7.0.210/app/src/RainLoop/Actions.php:915
Stack trace:
#0 /var/www/rainloop/rainloop/v/1.7.0.210/app/src/RainLoop/Actions.php(1622): RainLoop\Actions->LoginProvide('wiggins@hyperio...', 'wiggins@hyperio...', '*******', '', true)
#1 /var/www/rainloop/rainloop/v/1.7.0.210/app/src/RainLoop/Actions.php(1819): RainLoop\Actions->LoginProcess('wiggins@hyperio...', '*******', '', '', false)
#2 [internal function]: RainLoop\Actions->DoLogin()
#3 /var/www/rainloop/rainloop/v/1.7.0.210/app/src/RainLoop/ServiceActions.php(164): call_user_func(Array)
#4 [internal function]: RainLoop\ServiceActions->ServiceAjax()
#5 /var/www/rainloop/rainloop/v/1.7.0.210/app/src/RainLoop/Service.php(143): call_user_func(Array)
#6 /var/www/rainloop/rainloop/v/1.7.0.210/app/src/RainLoop/Service.php(56): RainLoop\Service->localHandle()
#7 /var/www/rainloop/rainloop/v/1.7.0.210/app/src/RainLoop/Service.php(79): RainLoop\Service->__construct()
#8 /var/www/rainloop/rainloop/v/1.7.0.210/app/handle.php(79): RainLoop\Service::Handle()
#9 /var/www/rainloop/rainloop/v/1.7.0.210/index.php(191): include('/var/www/rainlo...')
#10 /var/www/rainloop/index.php(12): include('/var/www/rainlo...')
#11 {main}
[16:48:16.521][4bf65369] AJAX[DATA]: {"Action":"Login","Result":false,"ErrorCode":109,"ErrorMessage":"","Time":1003}
[16:48:16.522][4bf65369] INFO[MEMORY]: Memory peak usage: 1024KB
[16:48:16.522][4bf65369] INFO[TIME]: Time delta: 1.003494977951
cwiggs picture cwiggs on 9 Mar 2015

The issue for me were the black-list and white-list plugins. When enabled, I received the "authentication error" message. When disabled, everything worked fine.

starlyth picture starlyth on 22 Mar 2015
👍5 ❤1

@cwiggs Domain name shoud be "hyperionworks.com".
@starlyth Most likely you have configured them incorrectly.

RainLoop picture RainLoop on 22 Mar 2015

@megadr01d , thank you so much for posting your fix, it worked for me.

f3yisayo picture f3yisayo on 13 Apr 2015

@f3yisayo :+1:

ghost picture ghost on 14 Apr 2015

I had the same issue of Authentication Error but it is resolved now. My issue was that I enabled the Whitelist and Blacklist plugin without adding anything to the whitelist so all my logins were blocked.

This might save someone some time.

opmat picture opmat on 8 Sep 2015
👍2

@megadr01d Solution worked for me !

ssavinel picture ssavinel on 16 Nov 2015

@ssavinel :+1:

ghost picture ghost on 17 Nov 2015

To solve this, you must re-enable Basic Authentication for Outlook in your Google Account Settings. This can be done via the “Allow less secure apps” page where you set it to “Enable”.

gigantium picture gigantium on 26 Nov 2015
👍3 🎉2 ❤1 😄1

@gigantium Your solution is specific to Gmail, but I faced the same error with every mail server.

ssavinel picture ssavinel on 13 Jan 2016

@megadr01d Solution worked for me too, thanks !

nicleroy picture nicleroy on 31 Mar 2016

Ok, you need to enable "Use short login" setting in your domain configuration.

This worked for me..

tommylux picture tommylux on 9 Jun 2016

Hi!

Since last update, smtp is failing authentication

i even set up smtp server in debug mode. RainLoop is not sending credentials

Here is the pertinent part from RainLoop logfile:

[12:10:18.592][9c59e4a6] SMTP[DATA]: < 220 TLS go ahead\r\n
[12:10:18.629][9c59e4a6] SMTP[DATA]: > EHLO webmail2.domain.tld\r\n
[12:10:18.629][9c59e4a6] SMTP[DATA]: < 250-domain.tld Hello e-mail [10.100.100.35]\r\n
[12:10:18.629][9c59e4a6] SMTP[DATA]: < 250-SIZE 157286400\r\n
[12:10:18.629][9c59e4a6] SMTP[DATA]: < 250-8BITMIME\r\n
[12:10:18.629][9c59e4a6] SMTP[DATA]: < 250-PIPELINING\r\n
[12:10:18.629][9c59e4a6] SMTP[DATA]: < 250-AUTH PLAIN LOGIN\r\n
[12:10:18.629][9c59e4a6] SMTP[DATA]: < 250 HELP\r\n
[12:10:18.629][9c59e4a6] SMTP[DATA]: > AUTH PLAIN\r\n
[12:10:18.631][9c59e4a6] SMTP[DATA]: < 535 Incorrect authentication data\r\n
[12:10:18.632][9c59e4a6] SMTP[ERROR]: exception 'MailSo\Smtp\Exceptions\NegativeResponseException' with message '535 Incorrect authentication data' in /var/www/rainloop/rainloop/v/1.10.1.127/app/libraries/MailSo/Smtp/SmtpClient.php:789

I tried short login (even tho it doesn't make sense), without it, the default domain is the domain.tld being used..

I don't understand!

cusco picture cusco on 20 Jun 2016
👍1

For me, it only worked without Use short login being enabled.

chuchana picture chuchana on 15 Jul 2016

On my side it's also not working.
Tried:

  • short login / without logn
  • IMAP
  • Pressed "Test" Button with success
  • IMAP not secure
  • SMPT starttsl

Provider:

  • Own one from company
> Next RainLoop\Exceptions\ClientException: AuthError[102] in C:\xampp\htdocs\rainloop\rainloop\v\1.10.2.145\app\libraries\RainLoop\Actions.php:2104
> Stack trace:
> #0 C:\xampp\htdocs\rainloop\rainloop\v\1.10.2.145\app\libraries\RainLoop\Actions.php(2326): RainLoop\Actions->CheckMailConnection(Object(RainLoop\Model\Account), true)
> #1 C:\xampp\htdocs\rainloop\rainloop\v\1.10.2.145\app\libraries\RainLoop\Actions.php(2411): RainLoop\Actions->LoginProcess('blubb@blubb...', '*******', '', '', false)
> #2 C:\xampp\htdocs\rainloop\rainloop\v\1.10.2.145\app\libraries\RainLoop\ServiceActions.php(172): RainLoop\Actions->DoLogin()
> #3 C:\xampp\htdocs\rainloop\rainloop\v\1.10.2.145\app\libraries\RainLoop\Service.php(146): RainLoop\ServiceActions->ServiceAjax('')
> #4 C:\xampp\htdocs\rainloop\rainloop\v\1.10.2.145\app\libraries\RainLoop\Service.php(56): RainLoop\Service->localHandle()
> #5 C:\xampp\htdocs\rainloop\rainloop\v\1.10.2.145\app\libraries\RainLoop\Service.php(79): RainLoop\Service->__construct()
> #6 C:\xampp\htdocs\rainloop\rainloop\v\1.10.2.145\app\handle.php(94): RainLoop\Service::Handle()
> #7 C:\xampp\htdocs\rainloop\rainloop\v\1.10.2.145\include.php(225): include('C:\\xampp\\htdocs...')
> #8 C:\xampp\htdocs\rainloop\index.php(12): include('C:\\xampp\\htdocs...')
> #9 {main}
> [08:54:52.247][7d2a2753] AJAX[DATA]: {"Action":"Login","Result":false,"ErrorCode":102,"ErrorMessage":"","ErrorMessageAdditional":"","Time":5109}
> [08:54:52.254][7d2a2753] INFO[MEMORY]: Memory peak usage: 2MB
> [08:54:52.257][7d2a2753] INFO[TIME]: Time delta: 5.1152338981628
> [08:54:52.261][7d2a2753] IMAP[NOTE]: Disconnected from "tcp://mail.server.de:143" (success)
> 
> [08:54:52.425][0dbf7d03] INFO[DATA]: [DATE:22.07.16][RL:1.10.2.145][PHP:7.0.8][IP:::1][PID:21268][Apache/2.4.18 (Win32) OpenSSL/1.0.2e PHP/7.0.8][apache2handler]
> [08:54:52.429][0dbf7d03] INFO[DATA]: [Suhosin:off][APC:off][MB:on][PDO:mysql,sqlite][Streams:tcp,udp,ssl,sslv3,tls,tlsv1.0,tlsv1.1,tlsv1.2]
> [08:54:52.433][0dbf7d03] REQUEST[NOTE]: [GET] http://localhost:81/rainloop/
> [08:54:52.462][0dbf7d03] INFO[MEMORY]: Memory peak usage: 2MB
> [08:54:52.466][0dbf7d03] INFO[TIME]: Time delta: 0.067821025848389
> 
> [08:54:52.596][e41d0385] INFO[DATA]: [DATE:22.07.16][RL:1.10.2.145][PHP:7.0.8][IP:::1][PID:21268][Apache/2.4.18 (Win32) OpenSSL/1.0.2e PHP/7.0.8][apache2handler]
> [08:54:52.600][e41d0385] INFO[DATA]: [Suhosin:off][APC:off][MB:on][PDO:mysql,sqlite][Streams:tcp,udp,ssl,sslv3,tls,tlsv1.0,tlsv1.1,tlsv1.2]
> [08:54:52.603][e41d0385] REQUEST[NOTE]: [GET] http://localhost:81/rainloop/?/AppData@no-mobile-0/0/7011814371443095/
> [08:54:52.623][e41d0385] APPDATA[DATA]: if(window.__initAppData){window.__initAppData({"Auth":false,"AccountHash":"","AccountSignMe":false,"AuthAccountHash":"","MailToEmail":"","Email":"","DevEmail":"","DevPassword":"","Title":"RainLoop Webmail","LoadingDescription":"RainLoop","LoadingDescriptionEsc":"RainLoop","FaviconUrl":"","LoginDescription":"","LoginPowered":true,"LoginLogo":"","LoginBackground":"","LoginCss":"","UserLogo":"","UserLogoTitle":"","UserLogoMessage":"","UserCss":"","WelcomePageUrl":"","WelcomePageDisplay":"","IncludeCss":"","IncludeBackground":"","LoginDefaultDomain":"","DetermineUserLanguage":true,"DetermineUserDomain":true,"UseLoginWelcomePage":false,"StartupUrl":"","ContactsIsAllowed":false,"ChangePasswordIsAllowed":false,"RequireTwoFactor":false,"Community":true,"PremType":false,"Admin":[],"Capa":["FOLDERS","MESSAGELIST_ACTIONS","DANGEROUS_ACTIONS","RELOAD","QUOTA","SETTINGS","ADDITIONAL_ACCOUNTS","IDENTITIES","THEMES","FILTERS","HELP","ATTACHMENTS_ACTIONS","MESSAGE_ACTIONS","COMPOSER","CONTACTS","SEARCH","SEARCH_ADV","GRAVATAR","ATTACHMENT_THUMBNAILS","PREFETCH","AUTOLOGOUT"],"Plugins":[],"System":{"version":"1.10.2.145","mobile":false,"mobileDevice":false,"webPath":"","webVersionPath":"rainloop\/v\/1.10.2.145\/","token":"67aa3b5d9937b8fe019e90f10397c6ce","inIframe":false,"allowHtmlEditorSourceButton":false,"allowHtmlEditorBitiButtons":false,"allowCtrlEnterOnCompose":false,"customLoginLink":"","customLogoutLink":"","forgotPasswordLinkUrl":"","registrationLinkUrl":"","jsHash":"1cdbcc3fd38b311a8c40f911b5bfcc4b","useImapThread":true,"useImapSubscribe":true,"allowAppendMessage":false,"materialDesign":true,"folderSpecLimit":50,"faviconStatus":true,"useNativeScrollbars":false,"listPermanentFiltered":false,"themes":["Default","A","Blurred","DarkShine","Linen","Love","Snow","Squares","SquaresDark","Stripes","Wood","Xv","Clear"],"languages":["ar_SA","bg_BG","cs_CZ","de_DE","el_GR","en_GB","en_US","es_ES","et_EE","fr_FR","hu_HU","is_IS","it_IT","ja_JP","ko_KR","lt_LT","lv_LV","nb_NO","nl_NL","pl_PL","pt_BR","pt_PT","ro_RO","ru_RU","sk_SK","sl_SI","sv_SE","tr_TR","uk_UA","zh_CN","zh_TW"],"languagesAdmin":["cs_CZ","de_DE","en_US","es_ES","fr_FR","hu_HU","it_IT","ja_JP","lt_LT","nb_NO","nl_NL","pl_PL","pt_BR","ru_RU","sl_SI","zh_CN"],"attachmentsActions":["zip"],"rsaPublicKey":"","openpgpPublicKeyServer":""},"AdditionalLoginError":"","AllowGoogleSocial":false,"AllowGoogleSocialAuth":false,"AllowGoogleSocialAuthFast":false,"AllowGoogleSocialDrive":false,"AllowGoogleSocialPreview":false,"GoogleClientID":"","GoogleApiKey":"","AllowFacebookSocial":false,"AllowTwitterSocial":false,"AllowDropboxSocial":false,"DropboxApiKey":"","SupportedFacebookSocial":true,"ProjectHash":"96d90ac6f1d2c5a729f7206d8eeb450d","AllowLanguagesOnSettings":true,"AllowLanguagesOnLogin":true,"AttachmentLimit":26214400,"SignMe":"DefaultOff","UseLocalProxyForExternalImages":false,"ShowImages":false,"MPP":20,"SoundNotification":false,"DesktopNotifications":false,"Layout":1,"EditorDefaultType":"Html","UseCheckboxesInList":true,"AutoLogout":30,"UseThreads":false,"ReplySameFolder":false,"ContactsAutosave":true,"EnableTwoFactor":false,"ParentEmail":"","InterfaceAnimation":true,"UserBackgroundName":"","UserBackgroundHash":"","Theme":"Default","NewThemeLink":".\/?\/Css\/0\/User\/-\/Default\/-\/96d90ac6f1d2c5a729f7206d8eeb450d\/Hash\/-\/","Language":"de_DE","LanguageAdmin":"en_US","UserLanguageRaw":"de_DE","UserLanguage":"de_DE","UserLanguageAdmin":"de_DE","PluginsLink":"","LangLink":".\/?\/Lang\/0\/App\/de_DE\/96d90ac6f1d2c5a729f7206d8eeb450d\/","TemplatesLink":".\/?\/Templates\/0\/App\/96d90ac6f1d2c5a729f7206d8eeb450d\/","StaticLibJsLink":"rainloop\/v\/1.10.2.145\/static\/js\/min\/libs.js?community","StaticAppJsLink":"rainloop\/v\/1.10.2.145\/static\/js\/min\/app.js?community","StaticEditorJsLink":"rainloop\/v\/1.10.2.145\/static\/ckeditor\/ckeditor.js?community"});}
> [08:54:52.635][e41d0385] INFO[MEMORY]: Memory peak usage: 2MB
> [08:54:52.639][e41d0385] INFO[TIME]: Time delta: 0.080684900283813
hurrrrricaaaaane picture hurrrrricaaaaane on 22 Jul 2016

Just an FYI, I also had issues logging in. When I set up a domain, I used capital letters in the domain name and had troubles logging in. When I eliminated the capital letters, it worked fine.

A simple note that the domain name is case sensitive would have quickly alleviated my problem.

MadDenker picture MadDenker on 24 Jul 2016

I was getting this authentication problem in an complete fresh install just today, with ssl credentials working in other clients and with successful testing within Rainloop. Hope this will help to other users. My problem was exactly what @starlyth commented a few months ago:

@starlyth said:

The issue for me were the black-list and white-list plugins. When enabled, I received the "authentication error" message. When disabled, everything worked fine.

Just to point that with these two plugins enabled, once you've added to the whitelist plugin the domain(s) you want to log in, it works fine.

PS: Thaks to the author of Rainloop for this great webmail client! :-)

pepprim picture pepprim on 25 Aug 2016

Hi,

Just to let you know I changed in the conf the login type from 'login' to plain' and it works now :)

cusco picture cusco on 26 Aug 2016

For me these worked:

  1. Disable whitelist and blacklist plugins
  2. Disable Use short login for both IMAP and SMTP
    Thanks to @megadr01d @RainLoop @starlyth
bijanpiri picture bijanpiri on 12 Nov 2016
👍1

I turned on the option "registration" in my config and put the link on the login page. How to create a new page Register using the built-in capabilities of RainLoop?

nozhikmayakovskogo picture nozhikmayakovskogo on 22 Nov 2016

Hi ! (sorry for my bad english !)

I'm using RainLoop with Owncloud.

I can't login user interface (admin panel works).

I can't find applications.ini in folder plugin for active log activity.

jajaX picture jajaX on 23 Nov 2016

Hi,

login to rainloop works with the password of my first email account !! ;)

jajaX picture jajaX on 29 Nov 2016

@cwiggs

I changed the display name from "hyperionworks.com" to "mail.hyperionworks.com" in case
that was the problem; however that didn't fix it. Below is a screenshot of domain.

In your case you shoud use "hyperionworks.com" as name for this domain.
and disable Use short login on both IMAP/SMTP.

This worked for me, I let mail.mydomain.com unmodify and works fine, now I can access to my mail with and without typing the domain mail.

Thx.

Regards.

jashirouprotips picture jashirouprotips on 2 Jun 2019

@cwiggs

I changed the display name from "hyperionworks.com" to "mail.hyperionworks.com" in case
that was the problem; however that didn't fix it. Below is a screenshot of domain.

In your case you shoud use "hyperionworks.com" as name for this domain.
and disable Use short login on both IMAP/SMTP.

This work for me! you saved my day.
Thank you.

viewouts picture viewouts on 16 Apr 2021

De - Activating Short Login, Worked For Me.

SpiritusUmbrarum picture SpiritusUmbrarum on 26 Jun 2021
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